User’s Guide 4.1.
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Contents Using the Polycom Touch Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Powering On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Pairing with a RealPresence Group System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Calling and Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Showing Content from a Document Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Working with Directory and Contact Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Including Multiple Sites in Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Placing a Multipoint Call . . . . . . . . . . . . . . . . . . . . .
User’s Guide for the Polycom® RealPresence® Group Series and the Polycom Touch Control This guide includes overview information that you might find helpful when you're just starting to learn about video conferencing or if you need a quick refresher. It also includes step-by-step instructions for everyday video conferencing tasks. The latest user information about version 4.1.3 of the Polycom® RealPresence® Group systems software, version 4.1.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Using the Polycom Touch Control You use the Polycom Touch Control to place calls, adjust the volume, control the camera, show content, and select options. The Polycom Touch Control User Interface The Polycom Touch Control Interface Number Description 1 Use the Polycom Touch Control to control a Polycom RealPresence Group system 2 Touch the screen to select an item. Drag your finger across the screen to scroll.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Powering On and Off Powering your system on and off is a simple procedure, but it is important to perform the tasks in a certain order. Make sure that the system is powered off before you connect devices to it. After you have connected all of the related equipment that you will use, connect the power and power on the RealPresence Group system.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control After you power on the Polycom Touch Control, a Connect to Device screen is displayed. Enter the IP address for the RealPresence Group system. Touch Connect. From your Home screen, touch and then touch the RealPresence Group Series system tab. Under Device Connection status, touch . Touch View Pairing Settings. Enter the admin ID and password for your Polycom Touch Control.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control user@domain.com (SIP) 3 Touch to place the call. Calling from the Contacts Screen If your system administrator has added directory and contacts, you can view your favorites and search for contacts registered to the same Global Directory Server. To place a call from the Contacts Favorites screen: 1 From the Home screen, touch > Favorites. 2 Touch an entry to place the call.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Ending a Call To hang up a call: » From the Call screen, touch Hang Up. If prompted, confirm that you want to hang up. Using Call Hold and Resume The RealPresence Group system supports call hold and resume in Microsoft Lync 2013 and H.323 calls. Putting a call on hold pauses audio and video bidirectionally between RealPresence Group systems, remote Lync clients, or Lync A/V MCUs.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control If the far-end site puts you on hold, a message displays for 5 seconds that you have been placed on hold. Multipoint Hold and Resume In a multipoint call, you can do all of the point-to-point hold and resume tasks, with one exception. You cannot hold and resume individual calls in a multipoint conference. For information on point-to-point call and hold tasks, see Point-to-Point Hold and Resume .
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control If encryption is required on your system, the far end must support encryption or the call will not be completed. To avoid security risks, Polycom recommends that all participants communicate the state of their padlock icons verbally at the beginning of a call. Using Encryption Check Code on H.323 Point-to-Point Calls To provide extra security for encrypted H.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control To view your system details: 1 On the Home screen, touch System and then . The following Touch Control information is displayed: Model Hardware Version Serial Number Panel Software Operating System Version Kernel Version MAC Address IP Address 2 To view a paired Group system’s details, touch the RealPresence Group Series System tab.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control 2 Touch Control Camera. 3 Touch the arrow buttons on the Polycom Touch Control to move the camera up, down, left, or right. 4 Touch and to zoom out and zoom in. Before you can adjust the EagleEye Director camera, you must turn camera tracking off. Using the Polycom EagleEye IV Camera The Polycom EagleEye IV cameras are completely digital with a 4k sensor designed to work with RealPresence Group Series systems.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control To disable EagleEye Director tracking in a call: » On the Polycom Touch Control Home or Call screen, touch Cameras and select Stop Camera Tracking. To enable EagleEye Director tracking in a call: » On the Polycom Touch Control Home or Call screen, touch Cameras and select Start Camera Tracking. Setting and Using Camera Presets Camera presets are stored camera positions that you can create ahead of time or during a call.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control 3 Touch Select Camera to choose a camera or other video source. 4 Touch Control Camera to move the camera to the desired position. 5 Touch View Presets, then touch and hold a number to store the preset position. Any existing preset stored at the number you select is replaced.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control To adjust the Polycom Touch Control volume: 1 From the Home screen, touch . 2 Touch the Touch Control tab. 3 Use the Volume slider to adjust the Polycom Touch Control volume. Showing Content To show people and content at the same time, the RealPresence Group systems must be configured for content.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Showing Content with People+Content IP The People+Content IP application allows you to send content from a computer that is not connected directly to the RealPresence Group system or the Polycom Touch Control. For a computer connected directly to the RealPresence Group system, Polycom recommends using the Send Computer button or Content button instead of People+Content IP.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Showing Content from a USB Drive A Polycom Touch Control can show content stored on a USB drive. You can annotate the file while showing it to the far-end sites. To show content from a USB drive using a Polycom Touch Control: 1 Connect the USB device to the USB port on the right side of the Polycom Touch Control.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control To go back and forth within the pages while showing a file, touch the arrows on the bottom left and right of the Touch Control screen. To view thumbnails, touch , and then touch any thumbnail to jump to that page. 7 To stop showing the content of a file, touch Stop Content. 8 To eject the USB drive before disconnecting it, touch .
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Working with Directory and Contact Entries The directory on your RealPresence Group system stores dialing information that helps you make calls quickly and easily. When a site listed in the directory calls your system, the system displays the name on the screen when the call comes in.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control To place a multipoint call by adding sites to a call: 1 Call the first site. 2 After the call connects, touch Add Call Participant from the Call screen. 3 Place a call to the next site. For more information, refer to Calling by Entering a Name or Number on page 4. 4 Repeat the above steps until all sites are connected.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Multipoint Viewing Layouts What you see during a multipoint call can vary depending on how the RealPresence Group system is configured, the number of sites participating, the number of monitors you are using, and whether content is shared. The multipoint viewing layout configured on the host system is the one used in the call.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control 2 Touch the RealPresence Group Series System tab. 3 Do one of the following: To refuse incoming point-to-point video calls, set Auto Answer Point-to-Point to Do Not Disturb. To refuse incoming multipoint video calls, set Auto Answer Multipoint Video to Do Not Disturb.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Using Microsoft Outlook Calendaring If your system is configured to connect to the Microsoft Exchange Server, you view scheduled meetings on the RealPresence Group Series Home screen. If you have completed configuration steps, you can also call from calendar meetings.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control 2 Touch Join to call into the meeting. Only meetings scheduled with the Polycom Conferencing Add-In for Microsoft Outlook display a Join button. You can switch between day-view and month-view screens. You can touch view to see the meeting details and join the meeting. in the day For information about obtaining the Polycom Conferencing Add-In for Microsoft Outlook, refer to Polycom Solution Support on page 28.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Office Communicator and Microsoft Lync contacts appear on the RealPresence Group system and on the Contacts screen. Polycom RealPresence Group systems do not support Office Communicator or Microsoft Lync distribution list groups, which are created on the Microsoft Exchange Server and are typically used for sending email to a group of people.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control even if the organizer does not. It is important to understand that no one else can unmute your microphone. They can only request that you unmute. When your mute status changes due to a Microsoft Lync client organizer muting or unmuting all of the participants, notification is displayed on the Polycom RealPresence Group system monitor.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Caution. The default setting is to not allow video display. Be sure to verify whether your system administrator wants the setting to be changed. To allow the display of video on the web: 1 From the Home screen, touch . 2 Touch the RealPresence Group Series System tab. 3 Under Meetings, touch Allow Video Display on Web.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Using the Virtual Remote Control When the IP connection is restored, the virtual remote control is no longer available.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Viewing Call Statistics Using the Polycom Touch Control To view information about a point-to-point call in progress: 1 Touch Participants. 2 Participant information is displayed. 3 Touch View Call Statistics. Streams associated with the participant are displayed beneath the participant information. To view more information about a specific stream, navigate to the desired stream and touch .
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control To contact Polycom Technical Support, go to support.polycom.com. Polycom Solution Support Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services and its certified Partners.
User’s Guide for the Polycom RealPresence Group Series and the Polycom Touch Control Regulatory Notices Regulatory notices describe safety and legal considerations for using the following Polycom RealPresence Group systems: ● Polycom RealPresence Group 300 System (Model: Group 300; Type: P001) ● Polycom RealPresence Group 500 System (Model: Group 500; Type: P001) ● Polycom RealPresence Group 700 System (Model: Group 700; Type: P002) For more regulatory information, refer to the Regulatory Notices for the P
