USER GUIDE Software 4.0.1 | August 2013 | 1725-19066-001 Rev C Polycom® SoundStation® Duo Conference Phone Software 4.0.
Polycom® SoundStation® Duo Conference Phone User Guide Copyright ©2013, Polycom, Inc. All rights reserved. 6001 America Center Dr San Jose, CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between the parties, Polycom, Inc.
Contents Contents Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Who this Guide is Written For . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix How To Use this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix What’s New in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Guide for the Polycom® SoundStation Duo™ Conference Phone Calling by Entering a Phone Number . . . . . . . . . . . . . . . . . . . . . . . Calling from a Call List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling from a Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling from the Speed Dial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling by Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Changing Your User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Controlling What is Heard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Changing the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Setting Unique Ring Tones for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . 49 Changing the Speaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Guide for the Polycom® SoundStation Duo™ Conference Phone Hosting Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting Up Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Holding and Resuming Conferences . . . . . . . . . . . . . . . . . . . . . . . . Splitting Conferences into Two Calls on Hold . . . . . . . . . . . . . . . . Ending Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Listening to Mobile Phone or Computer Audio When Your Conference Phone Has Held Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Ending Mobile Phone or Computer Audio Calls . . . . . . . . . . . . . . . . . 92 Holding Mobile Phone or Computer Audio Calls . . . . . . . . . . . . . . . . . 92 Creating Conference Calls with Mobile Phone or Computer Audio . 92 Broadcasting Messages Using Push-to-Talk and Group Paging . . . . . . . . 93 Push-to-Talk Mode . . . . . . . . . . . . . . . . . .
User Guide for the Polycom® SoundStation Duo™ Conference Phone Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Troubleshooting Phone Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Safety Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Appendix: Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . .129 PSTN Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . .
Introduction Who this Guide is Written For This guide contains overview information for people who are just starting to learn about the Polycom® SoundStation® Duo Conference Phone, or who have experience, but need a quick refresher. It is intended for beginning users, as well as intermediate and advanced users who want to learn about the phone’s features.
Polycom® SoundStation® Duo Conference Phone User Guide Before you read this guide, it is important to understand that certain phone features are configurable by your system administrator or determined by your phone environment. As a result, some features may not be available or may operate differently on your phone. The examples and figures in this guide may not directly reflect what displays on your phone screen.
Introduction — Pressing either the Up Arrow key, , or the Down Arrow key, , to move up or down a list. When the instructions say to ‘scroll to’ an item, press or until you reach the item. When you reach an item, the item will either be highlighted, or an insertion point (a blinking line) will display next to the item. The Up and Down Arrow keys are also referred to as the ‘Scroll keys.’ — The scrolling behavior in the phone’s status bar (the top-most area of the screen).
Polycom® SoundStation® Duo Conference Phone User Guide • View/Choose an option Certain settings have a series of options. To view all the options in a field, scroll to the field, and then press repeatedly. To cycle back through the options, press repeatedly. To choose an option, press repeatedly until the option displays. • Enable/Disable To enable or disable a setting, scroll to the setting, and then toggle the Right Arrow key, , to alternate between Enabled or Disabled.
1 Getting Started Introducing Your Phone The SoundStation Duo conference phone is a dual-mode conference phone that can operate in one of the following standard telephony modes: • PSTN mode—In this mode, the phone is connected to a standard (analog) phone jack so calls can be made using the Public Switched Telephone Network (PSTN). • SIP mode—In this mode, the phone is connected to a Session Initiation Protocol (SIP) server so calls can be made over Internet Protocol (IP) networks.
Polycom® SoundStation® Duo Conference Phone User Guide Your phone will only fail over from SIP to PSTN mode. It cannot fail over from PSTN to SIP mode. Configuring Your Phone for SIP Mode If your phone is set up to operate in SIP mode, and isn’t part of a large phone deployment, your phone may not be registered after it’s set up. Before you use your phone, you or your system administrator will need to register it.
Getting Started After you enter the country and language, your phone updates its settings and displays the idle screen, as shown next. If your phone line is connected, the Connected icon, , displays, and you can place and answer calls. If your phone line is unconnected, the Unconnected icon, , displays. Connected icon About Your Phone This section describes the phone’s features, the icons that display on the screen, and how to navigate menus and enter data.
Polycom® SoundStation® Duo Conference Phone User Guide Your Phone’s Hardware Speaker Indicator Light Microphone Indicator Light Indicator Light Microphone Microphone 2.
Getting Started External Microphone Jacks Name Description Speaker Provides ringer and hands-free audio output. Microphones Provide 360-degree coverage to transmit sound to other phones. Your phone has three internal microphones. Indicator Lights The lights illuminate to indicate the following: • Solid red You’ve muted a call. Or, a phone you share a line with has an active or held call (SIP mode only). • Flashing red You’ve placed a call on hold.
Polycom® SoundStation® Duo Conference Phone User Guide Locating Functions on the Keypad You use the keypad on the phone to access features, handle calls, adjust the volume, navigate screens, enter data, and select options. .
Getting Started Key Press the key to do this ... Keys that access soft keys on the phone screen Activate a soft key on the screen. Call Key Place, answer, or end calls. Conference Key • Create a conference call with the person you’re talking with and another party, or add another party to an existing conference call. • Answer an incoming call if you already have a call, and switch between a held call and an active call (PSTN mode only).
Polycom® SoundStation® Duo Conference Phone User Guide Key Press the key to do this ... Arrow/Scroll Keys Navigate menus and lists, view call and speed dial lists, and enable and disable phone settings. Press the Up Arrow key/Scroll key to: • Scroll up through lists that display on one or more screens. • Scroll through calls. • View the Speed Dial Information screen from the idle screen. Press the Left Arrow key to: • Return to the previous menu.
Getting Started What Displays on the Screen What displays on your phone screen depends if your phone is in SIP or PSTN mode. To determine what mode your phone is in, see your system administrator. SIP Mode The following items display on your phone screen when it operates in SIP mode.
Polycom® SoundStation® Duo Conference Phone User Guide SIP Screen Item Description Position indicator An arrow to indicate your position in a list: —You are at the top of the list. You can only scroll down. —You can scroll up or down. —You are at the end of the list. You can only scroll up. Call counter If you have more than one call, a call counter indicates which call you’re viewing and the total number of calls you have.
Getting Started SIP Screen Item Description Call information Information about the person you’re talking with. If you called someone, To: displays. If someone calls you, From: displays. If you’re in a conference call, Active:Conference displays. Call timer A timer to indicate how long the call has taken place. When a conference call starts, the timer re-starts at 0 seconds. Soft keys The functions you can access by pressing the key on the keypad directly below the function.
Polycom® SoundStation® Duo Conference Phone User Guide PSTN Mode The following items display on your phone screen when it operates in PSTN mode. PSTN Screen Item Description Status bar The top-most line on the screen that can display the following: call and line information, name of the screen you’re viewing, scrolling notifications, the date and time, and incoming call information.
Getting Started PSTN Screen Item Description Call counter If you have more than one call, a call counter indicates which call you’re viewing and the total number of calls you have. For example, in the figure below, ‘1’ indicates that you’re viewing the first call in the list (the most recent call) and ‘2’ indicates that you have a total of two calls. Date and time When your phone is idle, the date and time may display in the center of the screen, or, if you are in a call, in the status bar.
Polycom® SoundStation® Duo Conference Phone User Guide PSTN Screen Item Description Call information Information about the person you’re talking with. If you called someone, To: displays. If someone calls you, From: displays. If you’re in a conference call, Active:Conference displays. Note: For incoming calls, the name and number of the party you’re talking with only displays if your phone is configured to support Caller ID, and the Caller ID feature is available in your area.
Getting Started Phone Status Indicators Phone status is indicated by three indicator lights located above the phone’s microphones, and by a Line and Call icon located on the top-left of the screen. Indicator Light Indicator Light Indicator Light Line and Call icon Indicator Lights Three indicator lights indicate phone or call status. They illuminate to indicate the following: • Solid red You’ve muted a call, or a phone you share a line with has an active or held call (SIP mode only).
Polycom® SoundStation® Duo Conference Phone User Guide Line and Call Icon The Line and Call icon changes depending if the phone is idle or has a call. When the phone is idle, the icon displays line status, such as Forwarding enabled. During a call, the icon displays call status. For example, the call status could indicate that dialing is in progress or an active call is taking place. Certain Line and Call icons do not apply to PSTN mode.
Getting Started Icon Line or Call State Description Registered line (for SIP mode) The phone can place and receive calls. or Connected line (for PSTN mode) Registered, shared line The phone, which shares a number with another phone or phones, can place and receive calls. (SIP mode only) Ringing The phone is ringing. Unregistered line (for SIP mode) The phone is unable to place and receive calls. or Unconnected line (for PSTN mode) Message You have a new voicemail or instant message.
Polycom® SoundStation® Duo Conference Phone User Guide If you want to... Then do this... Scroll (move up or down) through lists that display on more than one screen Press one of the Scroll keys: or (to scroll up) (to scroll down).
Getting Started Entering Data and Enabling Items To enter data and enable fields or menu items, use the tips in the following table. After 20 seconds of inactivity, the idle screen automatically displays, unless you’ve selected a field to edit. If you want to... Then do this... Enter numbers Press the dial pad key with the corresponding number. Enter letters Press the dial pad key with the corresponding letter one or more times quickly.
Polycom® SoundStation® Duo Conference Phone User Guide If you want to... Then do this... Enter special characters • Press quickly. • To enter other special characters, press or one or more times quickly (when in uppercase or lowercase mode). • To enter a dot, press once (or twice quickly if in numerical mode). • To enter @, press once (or twice quickly if in numerical mode).
Getting Started Using the Web Configuration Utility This user guide explains how to update phone settings from your phone, using your phone’s menu system. If you want, you can update these settings remotely with the Polycom Web Configuration Utility. The phone’s Web Configuration Utility enables you to view and configure phone behavior from a computer using any compatible Web browser. The Utility provides a browser-friendly view of your phone’s current settings.
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2 Using Your Conference Phone in PSTN Mode In this chapter, you’ll learn how to use your phone when it operates in PSTN mode. When your phone uses PSTN mode, it has all the features of a basic ‘landline’ phone, such as the ability to hold a call, speed dial contacts, set up conferences, and access a contact directory. If your phone is connected to a regular phone jack, it can operate in PSTN mode.
Polycom® SoundStation® Duo Conference Phone User Guide Calling and Answering Your phone can handle one active call or conference call at any one time. If call waiting is enabled, your phone can handle two separate calls at one time: one active call and one held call. During a call, the phone displays the duration of the call, and the Line and Call icon to indicate call status, as shown next.
Using Your Conference Phone in PSTN Mode • The Ringing icon displays in the status bar. • Caller information displays in the center of the screen (if your phone supports Caller ID and it’s correctly configured). Ringing icon Incoming call information To answer the call, press the Answer soft key or . If your phone has a silent ring (see Changing the Ring Tone on page 48), you have to press the Answer soft key to answer the call.
Polycom® SoundStation® Duo Conference Phone User Guide To answer a call when you’re in a call: >> When you hear the call waiting beep, press or the Confrnc soft key to activate a hook flash. The original call is placed on hold, and the incoming call becomes the active call. To switch between an active call and a held call: >> Press or the Confrnc soft key to activate a hook flash. The active call is held, and the held call becomes the active call.
Using Your Conference Phone in PSTN Mode To call from a call list: From the idle screen, press one of the arrow keys to access a call list. 1 To view this call list... Press this arrow key... Missed calls Received calls Placed calls From the call list screen, scroll to the entry you want to dial, and then press the Dial soft key. 2 Calling from a Directory You can call a contact from your Contact Directory.
Polycom® SoundStation® Duo Conference Phone User Guide or — Scroll to the contact you want to call, and then press the Dial soft key. The call is placed. Calling by Redialing You can redial the last call you placed, or search a list of placed calls to find a previously-dialed number. To dial the last placed call: >> Press . To dial a previously dialed number: 1 From the idle screen, press . 2 From the Placed Calls list, scroll to the number you want to dial, and then press the Dial soft key.
Using Your Conference Phone in PSTN Mode During Calls During a call, you can: • Place the call on hold. • Set up a conference call between yourself, the party you’re talking to, and another party. If call waiting is enabled on your phone, you can also answer an incoming call (see Answering When You Have an Active or Held Call on page 25). Holding and Resuming Calls For information on placing computer or mobile phone audio on hold, see Connecting Mobile Phone and Computer Audio on page 38.
Polycom® SoundStation® Duo Conference Phone User Guide Hosting Conference Calls The number of parties you can add to a conference call depends on how your phone system is set up. Check with your system administrator for the exact number. After you set up a conference, you can place the conference call on hold or end your connection to the conference call participants. You may be able to add additional parties to the conference.
Using Your Conference Phone in PSTN Mode 4 After the party answers, press or the Confrnc soft key to activate another hook flash. All parties join the conference, and the Active:Conference screen displays, as shown next. 5 To add additional parties to the conference, press Confrnc soft key, and then repeat steps 3 and 4. or the Holding and Resuming Conferences When you place a conference call on hold, you place the other conference participants on hold.
Polycom® SoundStation® Duo Conference Phone User Guide Working with Call Lists Your phone maintains lists of missed, received, and placed calls. Each list can hold up to 100 entries. If you miss a call, a message indicating the number of missed calls you have displays in the status bar, as shown next. To view information about the missed call, view your Missed Calls list (see Viewing Call Lists on page 32). After you view the Missed Calls list, the message on the idle screen is removed.
Using Your Conference Phone in PSTN Mode To view details for a call list entry: 1 Press , and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls. 2 From the call list, scroll to the call list entry, and then press the Info soft key. Clearing Call List Entries You can clear all the records in a call list, or just one record. To manually clear all call list entries, restart the phone. See Restarting Your Phone on page 54.
Polycom® SoundStation® Duo Conference Phone User Guide Working with the Contact Directory You can store a large number of contacts in your phone’s Contact Directory. Contact your system administrator for the exact number. You can dial and search for contacts in this directory. You may be able to add, edit, and delete contacts. Contact your system administrator to see if you have read-only access to your Contact Directory, or if you can update it.
Using Your Conference Phone in PSTN Mode To add a Contact Directory entry manually: 1 Press , and then select Features > Contact Directory. 2 From the Directory screen, press the Add soft key. The Add To Directory screen displays. 3 Enter the contact information: — (Optional.) In the First Name field, enter the contact’s first name. You can enter a maximum of 32 characters. — (Optional.) In the Last Name field, enter the contact’s last name. You can enter a maximum of 32 characters. — (Required.
Polycom® SoundStation® Duo Conference Phone User Guide If you specify a label, the label will precede the contact’s name in the Contact Directory and on the Speed Dial Info screen, as shown next. — (Optional.) In the Ring Type field, select the ring type you want to use for the contact. To display the ring types, press or . For information on setting the ring type, see Setting Unique Ring Tones for Contacts on page 49. You can enter a maximum of 32 characters. 4 Press the Save soft key.
Using Your Conference Phone in PSTN Mode Updating Contact Directory Entries You can add or change information for an entry in the Contact Directory. To update a contact in the Contact Directory: 1 Press , and then select Features > Contact Directory. 2 From the Directory screen, find the contact whose information you want to update, and then press the Edit soft key. 3 From the Edit Contact screen, update the contact information.
Polycom® SoundStation® Duo Conference Phone User Guide Connecting Mobile Phone and Computer Audio To connect a mobile phone or computer audio source to your conference phone, you require optional cables that are not included with your conference phone. For information about how to obtain the optional accessories, see your phone reseller. For information on how to connect the cables to the 2.
Using Your Conference Phone in PSTN Mode To set an audio type: 1 Press , and then select Features > 2.5mm Mode. 2 From the 2.5mm Mode screen, select one of the following: — Mobile Phone Audio Choose this option if you want your conference phone to automatically assume a mobile phone is attached when a cable is connected to your conference phone’s 2.5mm audio connector.
Polycom® SoundStation® Duo Conference Phone User Guide Listening to Mobile Phone or Computer Audio When Your Conference Phone Has an Active Call If your conference phone has an active call, ‘From:PC-Mobile audio’ displays in the status bar, as shown next. To listen to mobile phone or computer audio when your conference phone has an active call: >> Scroll to ‘From:PC-Mobile audio,’ and then press the Accept soft key.
Using Your Conference Phone in PSTN Mode Ending Mobile Phone or Computer Audio Calls If you don’t want to hear mobile phone or computer audio through your conference phone’s speakers, or you don’t want to see ‘From:PC-Mobile audio’ on your conference phone screen, disconnect the cable from the conference phone. To terminate a mobile phone or computer call, you have to end it from the mobile phone or computer calling application.
Polycom® SoundStation® Duo Conference Phone User Guide Locking and Unlocking the Phone Lock your phone to do the following: • Prevent unauthorized outgoing calls. • Allow only authorized people to answer calls. • Prevent people from viewing or modifying phone displays or information (for example, menus, directory lists, and call records). When your phone is locked: • You can only make an outgoing call to a number from a list of authorized numbers.
Using Your Conference Phone in PSTN Mode Locking and Unlocking Your Phone You can choose how you want your phone to handle incoming calls when it’s locked. If you allow incoming calls when your phone’s locked (the default setting), incoming calls will ring on your phone, and you can answer calls by entering your user password. To lock your phone: 1 Press , and then select Settings > Basic > Lock Phone. 2 From the Lock Phone screen, select if you want your phone to ring when you have an incoming call.
Polycom® SoundStation® Duo Conference Phone User Guide To call an authorized number from a locked phone: >> Do one of the following: — Press the New Call soft key. From the Place an Authorized Call screen, select the number you want to call, and then press the Dial soft key. The following figure shows an example of the Place an Authorized Call screen. or — Place a call to an authorized number. For information on placing a call, see Calling on page 26.
Using Your Conference Phone in PSTN Mode If you change any settings while you’re logged in to a phone, the settings are saved and displayed the next time you log in to a phone. When you log out, your personal phone settings no longer display. You can log in to a phone by entering your user ID and password. Default passwords are preset at the factory to the numerals 123.
Polycom® SoundStation® Duo Conference Phone User Guide The User Login screen displays, as shown next. 2 Enter your user ID and password, and then press the Log in soft key. If you don’t know what your user ID and password are, ask your system administrator. Default passwords are preset at the factory to the numerals 123. However, your system administrator may have changed this for security reasons.
Using Your Conference Phone in PSTN Mode Placing Calls from Phones that are in the Logged Out State If a phone doesn’t require a user login, you can use the phone to place calls to any number, even though the phone may be in the logged out state. If a phone requires a user login, you may be able to place calls to authorized numbers when the phone is in the logged out state.
Polycom® SoundStation® Duo Conference Phone User Guide The Change User Login Password screen displays, as shown next. 3 Enter your old password, enter a new password and confirm it, and then press the Enter soft key. Your password is changed. The next time you log in to a phone, you’ll need to enter this password. Controlling What is Heard You can change what is heard by doing the following: • Changing the ring tone. • Selecting unique ring tones for contacts. • Adjusting the volume of the speaker.
Using Your Conference Phone in PSTN Mode Setting Unique Ring Tones for Contacts You can set a distinctive ring tone for each contact in your Contact Directory so you can distinguish callers. To set a distinctive ring tone for a contact: 1 Press , and then select Features > Contact Directory. 2 From the Directory screen, scroll to the contact for whom you want to assign a distinctive ring tone, and then press the Edit soft key.
Polycom® SoundStation® Duo Conference Phone User Guide Controlling What You See You can change the phone screen appearance by doing the following: • Changing the Display Language on page 50. • Changing the Time and Date Display on page 50 • Changing the Screen Contrast on page 52 • Changing the Backlight on page 52 Changing the Display Language The phone supports many languages. English (Internal) is the default language.
Using Your Conference Phone in PSTN Mode To change the time and date display format: 1 Press , and then select Settings > Basic > Preferences > Time and Date. 2 From the Time and Date screen, do one of the following: — To change the date format, select Clock Date. or — To change the time format, select Clock Time. 3 From the Clock Date screen or the Clock Time screen, select the date or time format you want. The default settings use the formats ‘Monday, January 1’ and ‘12 AM/PM.
Polycom® SoundStation® Duo Conference Phone User Guide Changing the Screen Contrast You can set how light or dark the screen appears. To adjust the contrast on the phone screen: 1 Press , and then select Settings > Basic > Contrast. 2 From the Contrast screen, press the Up or Down soft keys to increase or decrease the display contrast. 3 Press the Ok soft key.
Using Your Conference Phone in PSTN Mode To change the backlight intensity: 1 Press , and then select Settings > Basic > Backlight Intensity. 2 From the Backlight Intensity screen, select Backlight On Intensity. 3 From the Backlight On Intensity screen, select the intensity you want. (The default is High.) 4 If you selected a new intensity, press the Save soft key. If you did not select a new intensity, press the Back soft key.
Polycom® SoundStation® Duo Conference Phone User Guide Restarting Your Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting. Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without restarting the phone. In addition, your administrator may want to troubleshoot your phone before you restart it.
3 Using Your Conference Phone in SIP Mode In this chapter, you’ll learn how to use your phone when it operates in SIP mode. When your phone uses SIP mode, it has all the features of a basic phone, as well as more advanced features, such as the ability to forward and transfer calls, instant message, and access a corporate directory and the conference management feature.
Polycom® SoundStation® Duo Conference Phone User Guide • Restarting Your Phone on page 118 • Troubleshooting Phone Issues on page 118 Calling and Answering During a call, the phone displays the name and number of the party you’re talking with, the duration of the call, and the Line and Call icon to indicate call status (as shown next). The soft keys update so you can perform specific tasks.
Using Your Conference Phone in SIP Mode In the following example, the call from Francois Clement is the active call. If you press , you can scroll down and view a held call with Jack Jones. Active call Held call If you have more than one call, a counter displays in the status bar. The counter indicates which call you’re viewing, and how many calls you have. The counter has the format: x/y, where x indicates how recent the call you’re viewing is, and y indicates the total number of calls your phone has.
Polycom® SoundStation® Duo Conference Phone User Guide Answering Calls You can answer a call when your phone is idle, when you have held calls, or if you’re currently in a call.
Using Your Conference Phone in SIP Mode • A call counter (for example, ), displays in the status bar to indicate that you have more than one call. Call counter Ringing icon Incoming call information To answer the call, press or the Answer soft key. If your phone has a silent ring (see Changing the Ring Tone on page 112), you have to press the Answer soft key to answer the call. Answering When You’re in an Active Call Your phone can have only one active call at one time.
Polycom® SoundStation® Duo Conference Phone User Guide Answering on Shared Lines You answer a call on a shared line the same way you answer a call on a private line. To answer a call, press or the Answer soft key. If your phone has multiple calls, you have to scroll to the call first. If you want someone else with the same shared line to answer the call, you can do any of the following: • Let your phone continue to ring and wait until someone else answers the call.
Using Your Conference Phone in SIP Mode To call off-hook: 1 Press or the New Call soft key to obtain a dial tone. 2 Enter the number you want to call. 3 Press the Send soft key. Your administrator sets up your phone to automatically place a call after you enter a certain number of digits. You may not have to press the Send soft key. If your call is placed before you enter all the digits, you have to place the call on-hook, as described next.
Polycom® SoundStation® Duo Conference Phone User Guide To call from a call list: From the idle screen, use one of the arrow keys to access a call list. If you have held calls, press the New Call soft key first. 1 To view this call list... Press this arrow key... Missed calls Received calls Placed calls From the call list screen, scroll to the entry you want to dial, and then press the Dial soft key. 2 Calling from a Directory You can place calls from the Contact and Corporate Directories.
Using Your Conference Phone in SIP Mode To call using speed dial: 1 From the idle screen, press New Call soft key first. . If you have held calls, press the 2 From the Speed Dial Info screen, do one of the following: — Enter the contact’s speed dial number. or — Scroll to the contact you want to call, and then press the Dial soft key. The call is placed. Calling by Redialing You can redial the last call you placed, or search a list of placed calls to find a previously-dialed number.
Polycom® SoundStation® Duo Conference Phone User Guide While Your Phone Rings While your phone rings, you can: • Ignore the call by stopping your phone from ringing. • Reject the call by terminating it without answering it. • Forward the call to another party. Ignoring Incoming Calls Ignoring an incoming call is a handy feature if you’re busy or in the middle of a conversation and want to stop your phone from ringing.
Using Your Conference Phone in SIP Mode Forwarding Calls While Your Phone Rings You can manually forward a call to another number while your phone rings. You can also set up your phone to automatically forward incoming calls to a another party (see Forwarding Calls Automatically on page 72), or forward calls from a specific contact to another party (see Diverting All Calls from a Contact to Another Party on page 74). Call forwarding isn’t available on shared lines.
Polycom® SoundStation® Duo Conference Phone User Guide Holding and Resuming Calls You can place up to eight calls on hold at any given time. When a call is on hold, the indictor lights flash red. When you have more than one call, a counter displays at the top-right of the screen (as shown next) indicating the total number of calls you have, and which call is currently being displayed. The most recent call displays first.
Using Your Conference Phone in SIP Mode To transfer a call: During a call, press the Trnsfer soft key. 1 The active call is placed on hold. 2 Place a call to the party to whom you want to transfer the call. 3 When you hear the ring-back sound, or after you speak with the other party, press the Trnsfer soft key to transfer the call. To cancel the transfer before the call connects, and return to the original call, press the Cancel soft key.
Polycom® SoundStation® Duo Conference Phone User Guide To set up a conference using the Conference key: 1 Call the first party. 2 Press 3 Enter the number of the second party, and then press the Send soft key. 4 When the second party answers, press join all parties in the conference. or the Confrnc soft key. The active call is placed on hold. or the Confrnc soft key to The Active:Conference screen displays.
Using Your Conference Phone in SIP Mode The Hold:Conference screen displays. The other two conference participants are placed on hold. The indicator lights flash red to indicate a held call. To resume the conference call, press the Resume soft key. The Active:Conference screen will display again. Splitting Conferences into Two Calls on Hold When you split a conference, you end the conference and place the other two conference participants on hold.
Polycom® SoundStation® Duo Conference Phone User Guide The following figure shows the Manage Conference screen. To return to the Active:Conference screen, press the Exit soft key. Placing Conference Call Participants on Hold You can select a conference call participant and place the participant on hold. You can return the participant to the conference at any time by pressing the Resume soft key. If you want to place the conference call on hold, see Holding and Resuming Conferences on page 68.
Using Your Conference Phone in SIP Mode To display information about a conference call participant: 1 From the Manage Conference screen, scroll to the participant whose information you want to obtain. 2 Press the More soft key, and then press the Info soft key. The Participant Info screen displays. Scroll to view additional information about the conference participant, such as if they’re currently on hold or muted. 3 Press the Back soft key to return to the Manage Conference screen.
Polycom® SoundStation® Duo Conference Phone User Guide Forwarding Calls Automatically You can set up your phone to automatically forward incoming calls to another party. You can choose to forward all incoming calls, or just those calls that arrive when you’re already in a call, or when you don’t answer. Your phone will forward calls even if you enable the Do Not Disturb feature. You can also forward calls on a call-by-call basis. For more information, see Forwarding Calls While Your Phone Rings on page 65.
Using Your Conference Phone in SIP Mode If you selected the forwarding type Always, a moving arrow, , and the text ‘Call Forward Enabled’ display on the phone screen, as shown next. To disable call forwarding: 1 From the idle screen, press the Forward soft key. 2 From the Forwarding Type Select screen, select the forwarding type to disable. 3 To turn off call forwarding, press the Disable soft key.
Polycom® SoundStation® Duo Conference Phone User Guide Diverting All Calls from a Contact to Another Party You can customize your phone so that incoming calls from a contact are transferred directly to another party. To transfer incoming calls from a contact to another party: 1 Press , and then select Features > Contact Directory. 2 From the Directory screen, find the contact for whom you want to transfer calls, and then press the Edit soft key.
Using Your Conference Phone in SIP Mode To enable and disable Do Not Disturb: 1 Press , and then select Features. The Features screen displays. If Do Not Disturb isn’t highlighted, scroll to it. 2 To toggle Do Not Disturb on or off, press . Working with Call Lists Your phone maintains lists of missed, received, and placed calls. Each list can hold up to 100 entries. If you miss a call, a message indicating the number of missed calls you have displays in the status bar, as shown next.
Polycom® SoundStation® Duo Conference Phone User Guide To view a call list: >> Do one of the following: — Press , and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls. or — From the idle screen, press one of the Arrow keys to access a call list: To view this call list... Press this Arrow key... Missed Calls Received Calls Placed Calls To view details for a call list entry: 1 Press , and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls.
Using Your Conference Phone in SIP Mode Editing Call List Entries Edit a call list entry if you want to update the contact name or number before you dial the number or save the contact to the Contact Directory. To edit a call list entry: 1 Press , and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls. 2 From the call list, scroll to the entry you want to edit, and then press the Edit soft key.
Polycom® SoundStation® Duo Conference Phone User Guide Adding Contact Directory Entries You can add contacts to your Contact Directory in the following ways: • Manually, by entering the contact information yourself. • From a call list. • From a Corporate Directory. To add a Contact Directory entry manually: 1 Press , and then select Features > Contact Directory. 2 From the Directory screen, press the Add soft key. The Add To Directory screen displays.
Using Your Conference Phone in SIP Mode — (Optional.) In the Label field, enter a word or words to identify the contact. You can enter a maximum of 32 characters. A label can be anything that uniquely identifies the contact, such as the contact’s job title or department. For example, the label could be ‘Manager’ or ‘Sales.’ If you specify a label, the label will precede the contact’s name in the Contact Directory and on the Speed Dial Info screen, as shown next. — (Optional.
Polycom® SoundStation® Duo Conference Phone User Guide To add a Contact Directory entry from a call list: 1 To select a call list, press , and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls. 2 Scroll to the entry you want to save to your Contact Directory, and then press the Save soft key. Only the first name, last name, and phone number are saved. If the contact doesn’t exist in the directory, ‘Saved’ displays on the phone screen.
Using Your Conference Phone in SIP Mode Deleting Contact Directory Entries You can remove an entry from your Contact Directory. To delete a contact from the Contact Directory: 1 Press , and then select Features > Contact Directory. 2 From the Directory screen, find the contact you want to delete, and then press the Delete soft key. The contact is deleted from the directory.
Polycom® SoundStation® Duo Conference Phone User Guide Do one of the following: — To perform a quick search, enter the first few characters of the contact’s name, and then press the Submit soft key. The screen displays a list of contacts, starting with any successful matches. or — To perform an advanced search, press the AdvFind soft key. From the Advanced Find screen, enter your search criteria, and then press the Submit soft key. The screen displays any successful matches.
Using Your Conference Phone in SIP Mode Updating Presence Settings Your presence setting indicates your status (either online, busy, be right back, away, out to lunch, offline, or do not disturb). Update your presence setting so that other users can monitor your status from their phones. To change your presence setting: 1 Do one of the following: — Press , and then select Features > Presence >My Status. or — From the idle screen, press the MyStat soft key. The My Status screen displays.
Polycom® SoundStation® Duo Conference Phone User Guide Selecting Contacts to Monitor Select the contacts whose presence you want to monitor by updating the contacts in your buddy list. You add contacts to your buddy list from your local Contact Directory. To view the status of contacts in your buddy list, see Monitoring the Status of Contacts in Your Buddy List on page 86.
Using Your Conference Phone in SIP Mode To block or unblock a contact: 1 Press , and then select Features > Contact Directory. 2 From the Directory, scroll to the contact. To scroll through a list of contacts, use the * key to Page Up and the # key to Page Down. 3 Press the Edit soft key. 4 From the Edit Contact screen, scroll to the Block Buddy field, and then choose Enabled or Disabled. When Block Buddy is enabled, the contact cannot watch your phone.
Polycom® SoundStation® Duo Conference Phone User Guide Monitoring the Status of Contacts in Your Buddy List You can monitor the status of all the contacts in your buddy list, except those contacts that have blocked you from viewing their status. To add contacts to your buddy list, see Selecting Contacts to Monitor on page 84. When you view your Buddy Status list, your buddy displays, together with the buddy’s presence icon and status.
Using Your Conference Phone in SIP Mode • Flashing indicator lights. To listen to voice mail messages: Press 1 , and then select Features > Messages > Message Center. The Messages screen displays, indicating the number of urgent, new, and old messages you have. 2 To listen to your voice mail, press the Connect soft key, and then follow the voice or visual prompts on the screen. 3 Press to return to the idle screen.
Polycom® SoundStation® Duo Conference Phone User Guide To manage instant messages: 1 Press , and then select Features > Messages > Instant Messages. 2 From the Instant Messages screen, do one of the following: — To view instant messages, press the Next or Prev soft keys to cycle through the messages in order. Messages display in the order they are received. The first message you received displays first.
Using Your Conference Phone in SIP Mode Connecting Mobile Phone and Computer Audio To connect a mobile phone or computer audio source to your conference phone, you require optional cables that are not included with your conference phone. For information about how to obtain these optional accessories, see your phone reseller. For information on how to connect the cables to the 2.
Polycom® SoundStation® Duo Conference Phone User Guide To set an audio type: 1 Press , and then select Features > 2.5mm Mode. 2 From the 2.5mm Mode screen, select one of the following: — Mobile Phone Audio Choose this option if you want your conference phone to automatically assume a mobile phone is attached when a cable is connected to your conference phone’s 2.5mm audio connector.
Using Your Conference Phone in SIP Mode Listening to Mobile Phone or Computer Audio When Your Conference Phone Has an Active Call If your conference phone has an active call, ‘From:PC-Mobile audio’ displays in the status bar, as shown next. To listen to mobile phone or computer audio when your conference phone has an active call: >> Scroll to ‘From:PC-Mobile audio,’ and then press the Accept soft key.
Polycom® SoundStation® Duo Conference Phone User Guide Ending Mobile Phone or Computer Audio Calls If you don’t want to hear mobile phone or computer audio through your conference phone’s speakers, or you don’t want to see ‘From:PC-Mobile audio’ on your conference phone screen, disconnect the cable from the conference phone. To terminate a mobile phone or computer call, you have to end it from the mobile phone or computer calling application.
Using Your Conference Phone in SIP Mode — If you have an active call and an incoming mobile phone or computer audio source, scroll to PC-Mobile audio, and then press the Join soft key. — If you have an active call and a held mobile phone or computer audio source, press the Join soft key. You manage conference calls with mobile phone or computer audio just as you do with other phone calls. However, when you manage mobile phone or computer audio, only the Hold and Info soft keys are available.
Polycom® SoundStation® Duo Conference Phone User Guide Emergency (for Group/Channel 25)—Broadcasts sent to Group/Channel 25 are considered Emergency broadcasts. All phones receive Emergency broadcasts (even if Do Not Disturb is enabled), and play them immediately. By default, phones play Emergency broadcasts at the highest audio level. The audio level will return to normal for subsequent non-Emergency broadcasts.
Using Your Conference Phone in SIP Mode To send a PTT broadcast: 1 Press the Talk soft key to select a channel to broadcast on. To automatically send a PTT broadcast on the default channel, press and hold the Talk soft key, and then go to step 4. 2 From the PTT Channels List screen, select the channel to send the broadcast on (as shown next). The list displays the default channel, the most recent channel you sent a broadcast on, and other channels you can broadcast on.
Polycom® SoundStation® Duo Conference Phone User Guide If you release the Talk soft key while you’re sending the broadcast, the broadcast temporarily stops and enters a 10 second ‘Waiting’ period, as shown next. During this period, the channel remains open to give people a chance to reply. At any time during the waiting period, you can resume your broadcast by pressing and holding the Talk soft key. If noone broadcasts during the waiting period, the channel closes and the broadcast ends.
Using Your Conference Phone in SIP Mode Receiving PTT Broadcasts When You’re Not in an Active Call If you receive a broadcast and you’re not in an active call, the broadcast displays on the screen and immediately plays, regardless of the broadcast priority. Receiving PTT Broadcasts During Active Calls How you handle a broadcast when you’re in an active call depends on the broadcast priority and if you’re allowed to receive a broadcast when you’re in an active call.
Polycom® SoundStation® Duo Conference Phone User Guide Replying to PTT Broadcasts When a broadcast ends, you have a chance to respond to it before the channel closes. When a broadcast ends, the broadcast enters a 10 second waiting period (as shown next). During this period, the channel remains open to receive or send additional broadcasts. During a waiting period, you can press and hold the Talk soft key and talk to all the people listening on the channel.
Using Your Conference Phone in SIP Mode If you adjust the volume of a non-emergency broadcast, your phone retains the adjusted volume for all subsequent non-emergency broadcasts. However, even though you can adjust the volume of an Emergency broadcast, the adjusted volume won’t be retained for subsequent Emergency broadcasts. All Emergency broadcasts play at the same volume, until you adjust it.
Polycom® SoundStation® Duo Conference Phone User Guide 4 Press the Ok soft key Allowing PTT Broadcasts to Play During Active Calls The Accept While Busy option allows PTT broadcasts to arrive as active calls (if enabled) or held calls (if disabled). If enabled, a PTT broadcast will interrupt telephone calls and you’ll hear the audio of both the telephone call and the PTT broadcast.
Using Your Conference Phone in SIP Mode You can change your default paging group to any group you want (see Updating the Default Paging Group on page 103). If you change your default paging group, you’ll need to make sure you’re subscribed to that group, or else the group won’t be available when you initiate a page. To subscribe to a paging group, see Updating Paging Group Subscriptions on page 104. You cannot send a Page mode page while you are in an active call.
Polycom® SoundStation® Duo Conference Phone User Guide Receiving Pages To receive a page sent to a particular paging group, you need to be subscribed to that group. To subscribe to a paging group, see Updating Paging Group Subscriptions on page 104. How you receive a page depends on the priority of the page, whether you’re in an active call, or if you’re allowed to receive a page during an active call.
Using Your Conference Phone in SIP Mode • If your phone isn’t allowed to receive pages during active calls, the page displays on your phone in a ‘Pending’ state, as shown next. When a page is pending, you can’t hear the page. To place the original call on hold and listen to the page, scroll to the page, and then press the Accept soft key. To remove the page from the screen, press the Reject soft key. If it’s a Priority or Emergency page, the page displays on your screen and immediately plays.
Polycom® SoundStation® Duo Conference Phone User Guide To update the default Paging Group: 1 Press , and then select Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging. 2 From the Group Paging Configuration screen, in the Default Group field, enter the number of the paging group to send pages to if you don’t specify a group when you send a page. 3 Press the Ok soft key. Updating Paging Group Subscriptions By default, you’re subscribed to Paging Groups 1, 24, and 25.
Using Your Conference Phone in SIP Mode To allow or disallow pages to play during an active call: 1 Press , and then select Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging. 2 From the Group Paging Configuration screen, scroll to Accept While Busy, and then enable or disable the setting. The default setting is Disabled. When enabled, your phone will accept and play pages while you’re in an active call.
Polycom® SoundStation® Duo Conference Phone User Guide Changing Your User Password By default, your user password is 123. Change your user password so it’s unique to your phone. To change your user password: 1 Press , and then select Settings > Advanced. 2 From the Password screen, enter the user password, and then press the Enter soft key. 3 From the Advanced screen, select Change User Password.
Using Your Conference Phone in SIP Mode Your phone may be set up so that you can quickly lock it by pressing the Lock soft key from the idle screen. If you do this, however, you cannot choose how to handle incoming calls. Your phone will use the default setting (Allow ringing when locked), or the last setting you selected. Note To unlock your phone: 1 From the idle screen, press the Unlock soft key. 2 From the Unlock the Phone screen, enter your password, and then press the Enter soft key.
Polycom® SoundStation® Duo Conference Phone User Guide To answer a call on a locked phone: 1 While the phone rings, press the Answer soft key. 2 From the Answer the Call screen, enter your password, and then press the Enter soft key. (If you press the Cancel soft key instead, the Answer the Call screen disappears and the incoming call window displays again.) For information on your user password, including what to do if you forget your user password, see About Your User Password on page 105.
Using Your Conference Phone in SIP Mode Logging In and Out of a Phone Depending if the User Login feature is enabled and required, you may or may not have to log in to the phone to use it. However, if you want to see your personal phone settings from the phone, you’ll have to log in. If you don’t log in, you’ll see the phone’s default phone profile. While logged in, you’ll have full access to your personal phone settings and your contact directory.
Polycom® SoundStation® Duo Conference Phone User Guide To log out of a phone: 1 From the idle screen, do one of the following: — Press the Log out soft key. or — Press , and then select Features > User Login > Log out. The Logout screen displays with a confirmation message, as shown next. 2 Press the Yes soft key. Your personal profile is no longer accessible, and the phone displays either the User Login screen for the next user login, or the default phone profile for anonymous users.
Using Your Conference Phone in SIP Mode Changing Your User Password You can change your password from any phone that you’re logged in to. By default, user passwords are factory preset to the numerals 123. Your administrator can change this default password if needed. Polycom recommends that you change your password when you first log in to a phone. Your user ID is managed only by your administrator, meaning you cannot change it yourself.
Polycom® SoundStation® Duo Conference Phone User Guide Your phone shows shared line status as described in the following table. Shared Line Status Indicator Lights When Your Phone is Idle All phones that you share a line with are idle. None A phone you share a line with has an active call. Solid red A phone you share a line with has a held call. Solid or flashing red (depending which phone initiated the hold). • You can’t forward or reject calls on shared lines.
Using Your Conference Phone in SIP Mode To select a different ring tone: 1 Press , and then select Settings > Basic > Ring Type. 2 From the Line Select screen, select the line to which you want to apply the ring tone. 3 From the Ring Type screen, select the ring type you want. To hear the ring type before you select it, press the Play soft key. The default ring type is Low Trill.
Polycom® SoundStation® Duo Conference Phone User Guide Muting the Microphones You can mute the microphones if you don’t want other parties to hear you during a call. When you mute the microphones, the indicator lights glow red to indicate that the other party (or parties) can’t hear you. You can still hear all other parties while Mute is enabled. To mute or unmute the microphones: >> During a call, press .
Using Your Conference Phone in SIP Mode You can select from various time and date formats, including whether the time or date displays first (clock order). You can also disable the time and date display to prevent it from being displayed on the idle screen. Select and set options that are right for you. Changing the Time and Date Display You can change the way the date and time display on the idle screen.
Polycom® SoundStation® Duo Conference Phone User Guide To turn the time and date display off: >> Press , and then select Settings > Basic > Preferences > Time and Date > Disable. To turn the time and date display back on: >> Press , and then select Settings > Basic > Preferences > Time and Date > Enable. Changing the Screen Contrast You can set how light or dark the screen appears. To adjust the contrast on the phone screen: 1 Press , and then select Settings > Basic > Contrast.
Using Your Conference Phone in SIP Mode The backlight automatically turns on with any phone activity. By setting the Backlight Timeout, you can determine how long the phone should be idle before the backlight dims to its Backlight Idle intensity. By default, after the phone is idle for 40 seconds, the backlight dims. To change the backlight intensity: 1 Press , and then select Settings > Basic > Backlight Intensity. 2 From the Backlight Intensity screen, select Backlight On Intensity.
Polycom® SoundStation® Duo Conference Phone User Guide The configuration is updated. Your phone may restart, depending on the configuration parameters that have changed. If the phone doesn’t restart, press to return to the idle screen. Restarting Your Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting. Before you restart your phone, contact your system administrator.
Using Your Conference Phone in SIP Mode • Press the Clear Icon soft key to remove the warning icon from the status bar. • Press the Details soft key to view a detailed explanation of the warning.
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Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
Polycom® SoundStation® Duo Conference Phone User Guide Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
Safety Notices Safety and Compliance Environmental Conditions • Operating temperature: 32–104° F (0–40° C) • Relative humidity: 20%–85% (non-condensing) • Storage temperature: -22–131° F (-30–55° C) Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1 This device may not cause harmful interference, and 2 This device must accept any interferences received, including interference that may cause undesired operation.
Polycom® SoundStation® Duo Conference Phone User Guide Safety and Compliance (continued) CE Mark R & TTE Directive (EU only) Polycom (UK) Ltd tímto prohlašuje, že tento SoundStation Duo je ve shode se základními požadavky a dalšími príslušnými ustanoveními smernice 1999/5/ES. Undertegnede Polycom (UK) Ltd erklærer herved, at følgende udstyr SoundStation Duo overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.
Safety Notices Safety and Compliance (continued) Japan WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors. Use caution when connecting cables. This product is rated 24VDC 0.5A.
Polycom® SoundStation® Duo Conference Phone User Guide Safety and Compliance (continued) A FCC compliant telephone cord (min 26AWG) and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant. See Installation Instructions for details.
Safety Notices Safety and Compliance (continued) Automatic Dialing WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY NUMBERS: 1 Remain on the line and briefly explain to the dispatcher the reason for the call. 2 Perform such activities in the off peak hours, such as early morning or late evening. Canadian Telephone Company Requirements Notice: The Industry Canada label identifies certified equipment.
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Appendix: Menu Structure PSTN Menu Structure 129
Polycom® SoundStation® Duo Conference Phone User Guide SIP Menu Structure SIP Settings 130
SIP Features 131
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End-User License Agreement for Polycom® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom Software Product licensed by Polycom, Inc. in the rest of the world (collectively, “Polycom”).
2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any images, photographs, animations, video, audio, music, text, and “applets” incorporated into the Software Product), the accompanying printed materials, and any copies of the Software Product are owned by Polycom or its suppliers. The Software Product is protected by copyright laws and international treaty provisions.
refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer. 6.2 Warranties Exclusive.
not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside of the United States, you are also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained. 10. MISCELLANEOUS. 10.1 Governing Law.
