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RMX™ 2000 Installation &

Configuration Guide

General Safety Precautions

Follow these rules to ensure general safety:

• Keep the area around the Polycom RMX™ 2000 unit clean and free

of clutter and well ventilated.

• Decide on a suitable location for the equipment rack that will hold

the RMX, ensuring that it is near a grounded power outlet.

• Ensure that the leveling jacks on the bottom of the rack are fully

extended to the floor with the full weight of the rack resting on

them. Always make sure the rack is stable before extending a

component from the rack.

• In a single rack installation, attach stabilizers to the rack. In

multiple rack installations, the racks should be coupled together.

• Use a regulating uninterruptable power supply (UPS) to protect the

RMX from power surges and voltage spikes, and to keep it

operating in the event of a power failure.

• Allow the power supply units to cool before touching them.

• Always keep the rack’s trays and board’s closed when not

servicing, to maintain proper cooling.

Preparations

Obtain the following information from your network administrator:

• IP addresses, Subnet Mask and Default Gateway IP address

(optional) for the RMX control unit and RMX Shelf Management.

• IP addresses for the RMX Signaling Host and Media cards.

• Gatekeeper IP address.

• SIP server IP address, if applicable.

Summary of content (20 pages)

PAGE 1
RMX™ 2000 Installation & Configuration Guide General Safety Precautions Follow these rules to ensure general safety: • • • • • • • Keep the area around the Polycom RMX™ 2000 unit clean and free of clutter and well ventilated. Decide on a suitable location for the equipment rack that will hold the RMX, ensuring that it is near a grounded power outlet. Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the full weight of the rack resting on them.
PAGE 2
If ISDN/PSTN is installed in your conferencing environment, obtain the following information from your ISDN/PSTN Service Provider: • Switch Type, Line Coding and Framing, Numbering Plan and Numbering Type • Dial-in number range If the RMX is connected to the public ISDN Network, an external CSU or similar equipment is needed. Unpacking the RMX 1 When you receive the RMX 2000 packing case, inspect the equipment for damage and verify that the components match the packing slip.
PAGE 3
When the RMX is installed for the first time, you must change the default IP addresses to your local network settings. This can be done by modifying the default settings in the USB key shipped with the unit using the LAN Configuration Utility and uploading them to the RMX. 1 Take the USB Key from the Installation Accessories kit and insert it into a PC. 2 Double-click LanConfigUtility.exe to start the utility.
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First Entry Power-up 8 Insert the USB key with the modified IP addresses in the USB port on the back panel. 9 Power the RMX ON. The parameters in the lan.cfg file are uploaded from the USB key to the RMX’s memory and applied during the power-up sequence. System power-up sequence may take up to five minutes. During the first-time power-up the red ERR LED on the RMX’s front panel remains ON until both the Management and IP Network Services have been defined.
PAGE 5
Connecting to the MCU 1 Start the RMX Web Client application on the workstation by entering in the browser’s address line the IP Address of the control unit as defined in the USB key in the format: http:// and pressing Enter. 2 In the RMX Web Client Welcome Screen, enter the default Username (POLYCOM) and Password (POLYCOM) and click Login. The RMX Web Client opens.
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1 In the Fast Configuration Wizard - IP dialog box, define the following parameters: Field Description IP Service Name Use the default name (Default IP Service) or enter a name using up to 20 characters. Note: This field is displayed in all dialog boxes. Signaling Host IP Address Enter the IP address of the Central Signaling host. This is the address used by endpoints for dialing in to the MCU.
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Field Description DNS Select: Off – if DNS servers are not used in the network. • • Specify – to enter the IP addresses of the DNS servers. Note: The IP address fields are enabled only if Specify is selected. Register Host Names Automatically to DNS Server Select this option to automatically register the MCU Signaling Host and Shelf Management with the DNS server. Local Domain Name Enter the name of the domain where the MCU is installed.
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Field Description Primary Gatekeeper IP Address or Name Enter either the gatekeeper’s host name (if a DNS Server is used) or IP address. MCU Prefix in Gatekeeper Enter the string with which the MCU registers itself with the gatekeeper. The gatekeeper uses this string to identify the MCU when forwarding calls to it. H.323 endpoints use this number as the first part of their dial-in string when dialing the MCU. Aliases Alias The alias by which the RMX’s Control Unit is identified within the network.
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13 In the Fast Configuration Wizard - SIP dialog box, enter the following information: Field Description SIP Server Select: • Specify – to manually configure SIP servers. • Off – if SIP servers are not present in the network. SIP Server IP Address Enter either the IP address of the preferred SIP server or its host name (if a DNS server is used).
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16 Click the Save & Continue button. During the initial RMX setup, if the system detects the presence of the RTM ISDN card, the ISDN /PSTN Network Service definition screens of the Fast Configuration Wizard are enabled. If there is no RTM ISDN card in the RMX or if you do not want to define an ISDN/PSTN Network Service, go to Step 32. A new ISDN/PSTN Network Service can be defined even if no RTM ISDN card is installed in the system but only via the ISDN/PSTN Network Service ->Add New Service dialog box.
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Field Description Span Type Select the type of spans (ISDN/PSTN) lines, supplied by the service provider, that are connected to the RMX. Each span can be defined as a separate Network Service, or all the spans from the same carrier can be defined as part of the same Network Service. Select either: • T1 (U.S. – 23 B channels + 1 D channel) • E1 (Europe – 30 B channels + 1 D channel) Default: T1 Note: Only one Span Type (E1 or T1) is supported on the RMX.
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Field Description Num Plan Select the type of signaling (Number Plan) from the list according to information given by the service provider. Default: ISDN Note: For E1 spans, this parameter is set by the system. Net Specific Select the appropriate service program if one is used by your service provider (carrier). Some service providers may have several service programs that can be used. Default: None Dial-out Prefix Enter the prefix that the PBX requires to dial out.
PAGE 13
Field Description Line Coding Select the PRI line coding method from the list. For T1 spans, default is B8ZS. • • Switch Type For E1 spans, default is HDB3. Select the brand and revision level of switch equipment installed in the service provider’s central office. • For T1 spans, default is AT&T 4ESS. • For E1 spans, default is EURO ISDN. 22 Click Next. The Phones dialog box opens. 23 To define dial-in number ranges click the Add button.
PAGE 14
The Spans dialog box opens displaying the following read-only fields: — ID – the connector on the ISDN RTM card (PRI1 to PRI12). — Slot – the MPM card that the ISDN RTM card is connected to (MPM 1 or MPM 2). — Service – the ISDN/PSTN Network Service to which the span is assigned. — Clock Source – indicates if ISDN signaling synchronization is being supplied by the Primary or Secondary clock source. The first span to synchronize becomes the Primary clock source.
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32 In the Fast Configuration Wizard - System Flags dialog box, enter the following information: Flag Value Conference ID Length (MCU) The number of digits of the Conference ID that will be assigned by the MCU. Range: 2-16 (Default: 5) Note: Selecting 2 digits limits the number of simultaneous ongoing conferences to 99. Minimum Conference ID Length (User) The minimum number of digits that the user must enter when manually assigning a numeric ID to a conference.
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33 Click Save & Close. The RMX confirms successful configuration. 34 In the Success Message box, click OK. 35 In the Reset Confirmation dialog box, click Yes. 36 In the Please wait for system reset message box, click OK. System restart may take up to five minutes. 37 Refresh the browser periodically until the Login screen is displayed. 38 When the Login screen is displayed, enter your Username and Password and click Login. On first entry, the default Username and Password are both POLYCOM.
PAGE 17
User Definition The RMX is shipped with a default Administrator user called POLYCOM. Once you have defined other authorized administrator users, it is recommended to remove the default user to prevent unauthorized users from logging into the system. To add a new user to the system: 1 In the RMX Management pane, click the Users option. The Users pane appears. 2 Click the New User button or right-click anywhere in the pane and then click New User. The New User Properties dialog box opens.
PAGE 18
Selecting the RMX Web Client Languages By default, the RMX Web Client interface is displayed only in English. However, the system administrator can choose the languages available for selection on the Login screen. To customize the Multilingual Setting: 1 On the RMX menu, click Setup > Multilingual Setting. The Multilingual Setting dialog box is displayed. 2 Place check marks in the boxes of the languages to be available for selection. 3 Click OK.
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For more information on ISDN Network Services, see the RMX 2000/ 4000 Administrator’s Guide, "ISDN/PSTN Network Services” on page 12-43. If additional Entry Queues and Meeting Rooms are required, for example, for conferencing at different line rates, you can customize the conferencing entities to your organization’s requirements and define additional conferencing entities. For more details, see the RMX 2000/ 4000 Administrator’s Guide.
PAGE 20
ISDN/PSTN Participants ISDN and PSTN participants can connect to conferences and Meeting Rooms directly or via an Entry Queue by dialing one of the numbers (including the country and area code if needed) assigned to the conference, Meeting Room or Entry Queue. When connecting to an EQ they are routed to their conference according to the conference ID.