® SoundPoint IP 301 SIP User Guide SoundPoint® IP 301 SIP 2.
Contents Introduction................................................ 1 Parts List.................................................... 1 Installing SoundPoint® IP 301 SIP................... 2 Connecting Network and Power Source.................................2 Connecting the Handset and Optional Headset.....................3 Attaching the Base..................................................................3 Features..................................................... 4 Key Descriptions..................
Voice Mail.............................................................................16 Distinctive Ringing / Call Treatment......................................16 Phone Reboot.......................................................................17 Optional Features...................................... 17 Text Messaging.....................................................................17 Presence / Status / Buddy Lists............................................18 Troubleshooting.....................
Introduction Thank you for choosing the SoundPoint® IP 301 SIP. This unit provides business telephony features and functions such as Multiple Call Appearances, Call Hold, Transfer, and Conference over an IP network. In this User Guide you will find everything you need to quickly use your new phone. Be sure to verify with your system administrator that your network is prepared for configuring your SoundPoint® IP 301 SIP phone.
Installing SoundPoint® IP 301 SIP The SoundPoint® IP 301 SIP User Guide includes regulatory compliance information that your system administrator should review and can also be found at: www. polycom.com This section provides basic installation instructions and information for obtaining the best performance with the SoundPoint® IP 301 SIP phone. If you require additional information or assistance with your new phone, please contact your system administrator.
Connecting the Handset and Optional Headset 1. Connect the short straight end of the phone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the phone. 2. Connect the headset (optional accessory) to the headset jack on the back of the phone. (Optional) For information on headsets, please visit www.polycom.com and choose the Support link. Attaching the Base 1. Place all cords in the recessed area above the modular jacks as shown. 2.
Features Line/Speed Dial Keys Use these keys to activate up to two lines or one line and a speed dial that can be assigned to your phone. Soft Keys The screen will display labels for these keys, to identify their context-sensitive functions. Display Control Keys Use the arrow keys to scroll through the displayed information.
Key Descriptions Feature Key Description Sel Sel Sel Sel Mutes audio transmission locally during calls. Sel Sel Allows you to place and receive calls through an optionally conDel Del nected headset. Directories Sel Sel Directories Sel Sel Services Services Directories Line or Speed Dial keys. Call Lists DelDel Call Lists Services Scrolls through menu options.
Using SoundPoint® IP 301 SIP Placing a Call Using the Handset: Services Del Call Lists Using Listen Mode: Buddy Status Listen Mode can be used for listening to a conference call but My Status not actively participating, or for checking voice mail. Redial 1. With the handset on-hook, press Menu , and choose Features, followed by Listen Mode. Messages 2. Dial the desired number. 1 4 GHI GHI 77 PQRS PQRS * Do Not Disturb Using the Headset: Hold 1.
1 4 HI Answering a Call Services Menu Using the Handset: Call Lists Pick up the handset.1 2 ABC Buddy Status ABC Incoming calls may be ignored Messages by pressing the Reject soft key or Do Not Disturb during ringing. Note that Do Not Disturb stays active when the call is dropped and will remain so untilHoldtoggled off. 3 DEF DEF Using Listen Mode: 4 5 6 GHI JKL MNO Press the Answer soft key or the line key Redial 77 88 99 ( ).
Del Del Menu Directories Menu General Key Use Services Messages 1 2 3 Do Not Disturb ABC DEF To 1navigate menus and to enter data, these are useful tips: 2 through 3 Do Not Disturb 5 6 Transfer ABC DEF 4 GHI JKL MNO 4. To enter text using the dial pad, 41. Use 5 6 Sel and or the 7 Redial 88 99 Hold GHI JKL MNO 7 Next and Prev soft keys to scroll PQRS TUV WXYZ press the number keys one or more 88 99 Hold Hold 77 times. For example, for ‘A’ press through 0 # PQRS TUV WXYZ lists.
Transferring a Call 3. Press the Trnsfr soft key again or hang up to complete the transfer. This can be done as soon as the ringback sound is heard or you can wait until the third party answers and talk to them before completing the transfer. Press the Split soft key to put the first call on hold and keep the second call as the active call. 1. During a call, press the Trnsfr soft key (the active call is placed on hold). 2.
Call Forwarding You can configure your phone so that all incoming calls are forwarded to another party (known as static forwarding). You can also forward calls while the phone is ringing (known as dynamic forwarding). Call forwarding is not available on shared lines. This feature is local to the phone, and may be overridden by call server settings. For more information, contact your system administrator. All incoming calls can be forwarded to another party while Do Not Disturb is enabled on your phone.
Sel Volume Adjustment To conform to regulatory requirments, handset and headset volume will return to a preset level after each call. Hands-free volume settings will be maintained across calls. Press the volume keys to adjust receiver volume during a call. Pressing these keys in Del idle state adjusts the ringer volume. Sel Menu Messages Do Not Disturb Del Press Do Not Disturb to prevent the phone from ringing on incoming calls.
Sel Sel Display Contrast Del To adjust the contrast on the display to a level: Del Conference comfortable Directories Services 3 Call Lists DEF DEF 6 Buddy Status MNO 1 MNO My Status Ring 99 WXYZ WXYZ Redial # 3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # 3 DEF 99 WXYZ WXYZ # DEF JKL MNO GHI 5 JKL MNO * 0 4 Messages 3 Do Not Disturb 6 Many ring types are available.
Contact List In addition to a directory of missed, placed, or received calls, the phone can store a local directory of 200 or more contacts*. You can add, delete, edit, dial, or search for any contact in this list through just a few key strokes. Sel *Limit depends on Server configuration. Contact your system administrator for full details. Del To add or edit a contact: 3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # 4. Enter the Contact number.
Speed Dial Sel Pre-assigned numbers can be associated with speed dial entries for rapid automated dialing. Speed Dial entries are consecutively placed next to assigned line keys on the phone. When a new entry is added to the Contact List, Del it is automatically assigned the next available speed dial index. To change a Speed Dial assignment: 3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # Menu 1. Press , select Features and Contact List.
Multiple Call Appearances Each line on the phone can be configured to have one or more call appearances. More than one call appearance is useful if there is an active call and an incoming call arrives on the same line. In the example shown, there is in an outbound call with Bob Smith. The second figure shows an incoming call from Jim Green. To answer this incoming call, put the original call on Hold or press the key to access the new call.
Voice Mail Received messages will be indicated by a flashing Message Waiting Indicator LED on the front of theSelphone and optionally a visual notification on the display. A stutter dial tone in place of normal dial tone is used to indicate that one or more voice messages are waiting at the message center. Individual line indicators reflect voice messages left on that line (useful if mulDel tiple lines are in use). 3 DEF DEF 6 MNO MNO To listen to voice messages: 1.
Phone Reboot Periodically, the phone may require a user reboot. Reasons Sel for this include accepting a new configuration or new software. There are two ways to reboot the phone: 3 DEF DEF 6 MNO MNO 99 ► Simultaneously press and hold the Do Del Not Disturb, Hold, and Volume keys (highlighted in the figure) for more than 3 seconds Menu ► Press and select Settings, Advanced, Restart Phone (the user Messages password is required to access this menu).
Del 3 DEF DEF 6 MNO MNO 99 WXYZ WXYZ # To send a text message: Menu 1. Press and select Features, Messages, Instant Messages. Messages 2. (Optional) If multiple lines are in use, first select from which line to Do Not Disturb send the message. 3. Press the New soft key. 4. Enter the desired extension or SIP URL. Press Hold the 1/A/a soft key to alternate between numeric and upper/lower case alphanumeric modes. 5. Press the Select soft key to choose from various pre-scripted short messages.
Del To view and change Presence settings: Menu 1. Press and select Features and Presence. 2. Choose Messages My Status to change your own status. Not DisturbStatus to monitor the 3. ChooseDoBuddy status of the contacts within your buddy list. 4. Choose Privacy List to see which Hold phones are allowed to “watch” your phone abd which phones are blocked from “watching” your phone.
Troubleshooting No Dial-Tone Verify power is correctly applied to the SoundPoint® IP 301 SIP phone: Verify if dial tone is present on any other audio paths: • Check that the display is illuminated. • Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable). • If using in-line powering, check that the switch is supplying power to the phone (contact your system administrator).
• As “No Display” above. No Audio on Headset • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted. • Ensure the headset amplifier (if present) is turned on and/or the volume is correctly adjusted. Verify correct connections: • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.
Safety and Compliance • Reboot the phone to attempt re-registration with the server. FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and Part 15 Rules This device is compliant with Part 15 of the 2. This device must accept any interferences received, including interference that guarantee that interference will not occur may cause undesired operation. in a particular installation.
Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être facilement accessible. Industry Canada (IC) This Class [B] digital apparatus complies with Canadian ICES-003. Polycom Limited Warranty and Limitation Liability the date of purchase from Polycom or its authorized reseller.
Exclusions Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom.
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Polycom, Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA ©2007 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective companies. 1725-11329-001 Rev.
