NetLink e340/h340/i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol (SRP) Configuration and Administration Part Number: 72-1065-09 Issue J
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Notice SpectraLink Corporation has prepared this document for use by SpectraLink personnel and customers.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Note concerning the NetLink Wireless Telephones: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Table of Contents 1. About This Document 1.1 1.2 1.3 1.4 SpectraLink Corporation Model Numbers Related Documents Customer Support Hotline Icons and Conventions 2. NetLink Wireless Telephone Overview 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.
SpectraLink Corporation 1. Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol About This Document This document explains how to configure and maintain the NetLink e340, h340 and i640 Wireless Telephones (handsets) when used with the NetLink Telephony Gateway. 1.1 SpectraLink Corporation Model Numbers This document covers the following registered model numbers: SNP2400, RNP2400 1.
SpectraLink Corporation 2. Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol NetLink Wireless Telephone Overview The NetLink e340, h340 and i640 Wireless Telephones are mobile handsets for workplace telephone systems. The handset operates over an 802.11b wireless Ethernet LAN providing users a wireless voice over IP (VoIP) extension.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol The NetLink e340/h340/i640 Wireless Telephones support Wired Equivalent Privacy (WEP) as defined by the 802.11 specification. SpectraLink offers the product with both 40-bit and 128-bit encryption. NetLink Wireless Telephones also support the 802.11i protocol including Wi-Fi Protected Access (WPA and WPA2) pre-shared key (PSK).
SpectraLink Corporation 2.4 Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol NetLink Wireless Telephone Specifications NetLink e340/h340 Wireless Telephone 1 Radio frequency Transmission type Transmit data rate Radio QoS Wireless security FCC certification NetLink i640 Wireless Telephone 2.4000 – 2.
SpectraLink Corporation 2.5 Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Handset Display See the LinkPlus Interface Guide for your PBX for information about how the handset emulates the features of the PBX utilized at your site. The following general explanations may not apply due to differences in PBX configurations.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol handset will follow the protocol command provided by the PBX if the user selects PBX cadence described in section 3.2 User-defined Preferences. Audio features Speaker-phone features are not available on the handset unless using the NetLink Docking Station.
SpectraLink Corporation 2.7 Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Handset Modes Standby (on-hook) In the standby mode the handset is waiting for an incoming call or for the user to place an outgoing call. The extension number is shown on the display and there is no dial tone. In this mode, the handset is conserving battery power and wireless LAN bandwidth.
SpectraLink Corporation 2.8 Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Handset Displays Status display Displays information from the PBX in two lines of text and displays available softkeys in the softkey display area. The PBX text may be truncated as some PBXs send 24 characters and the handset display area is 16 characters. LINE display Most, but not all, PBXs allow for more than one line appearance.
SpectraLink Corporation 3. Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol NetLink Wireless Telephone Configuration Prior to configuring a NetLink e340, h340, or i640 Wireless Telephone, it must be associated with one and only one line on one of the NetLink Telephony Gateways. Then it must be configured per the instructions in this section.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Entering and editing Admin menu options An asterisk (*) next to an option on the display indicates that the option is selected. Use the Up, Down, and Select side buttons and the softkeys to navigate and select: Up/Down buttons: Display previous/next menu item. Select button: Selects the menu item or option. OK softkey Selects the menu item or option.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Admin menu Admin Menu Items Phone Config 2nd Level License Option Push-to-talk 3rd Level Set Current Enable Channels Allow/Disallow Network Config Admin Password IP Addresses ESS ID Security Enter PW *Use DHCP Static IP *Learn Once Learn Always Static Entry *None WEP 4th Level [List per download] *Channel 1 *Channel 2 *Channel 3 *Channel 4 *
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Phone Config License Option License Option lets you select the VoIP protocol that your site is licensed to download and run. The SpectraLink Radio Protocol (SRP) used for the NetLink e340/h340/i640 Wireless Telephones in a NetLink Telephony Gateway system requires License Option Selection 007. Any other protocol will cause the handset to malfunction.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol components on a different subnet. If configured on the DHCP server, use option 3 for the Default Gateway and option 1 for the Subnet Mask. Contact your network administrator for the proper settings for your network. NetLink Wireless Telephones cannot roam with uninterrupted service between subnets unless specific LAN components are present.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol For WEP, WPA-PSK and WPA2 PSK set each of the following options to match exactly the settings in your APs. Encryption codes display as they are entered. For security reasons codes will not display when a user returns to encryption options in the Admin menu.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol WPA-PSK The security features of WPA (Wi-Fi Protected Access) using PSK (pre- shared key) are available and may be used if supported by the access points in the facility. Select either Passphrase and enter a passphrase between 8 and 63 characters in length or Direct Entry and enter the 256-bit key code.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Restore Defaults The Restore Defaults option will set all user and administrative parameters except License Option to their factory defaults. 3.2 User-defined Preferences The following user-defined preferences are also covered in the NetLink e340/h340/i640 Wireless Telephone user guides.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Standby menu Standby menu item Lock Keys Language Ring Options 2nd Level 3rd Level 4th Level [List per download] Telephone Ring Ring Cadence Off *PBX Continuous Short Pulse Long Pulse *Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Bars *Off PBX Continuous Short Pulse Long Pulse *No Delay 5 Second Delay 10 Second Delay Ring Tone Ring Volume 2 Vibrate Cade
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Main Menu Scroll through the list of options by pressing the Up and Down side buttons. Select an option by pressing the Select side button. Lock Keys Language Ring Options Phone Options System Info Extension Push-to-talk [i640] OK Exit Lock Keys When enabled, the Keypad Lock option will lock the keypad immediately.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol PBX: PBX determines ring cadence (e.g. the PBX may send rings that differentiate between internal and external calls.) Continuous: rings continually until answered Short Pulse: rings in short bursts Long Pulse: rings in long bursts Ring Tone Select from five available tones (scroll to Tone 5 option).
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Display Contrast The display may need to be adjusted for different lighting situations. Contrast may be set by pressing the Up and Down side buttons until the desired contrast is displayed and then pressing the OK softkey. Keypad Autolock The handset may be set to lock the keypad automatically when in standby mode.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Channel The user may enable any PTT channel that has been allowed in the Admin menu by entering the corresponding number from the keypad. If PTT has been enabled in this handset, the default channel is the lowest allowed channel as set in the Admin menu.
SpectraLink Corporation 4. Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol License Management The NetLink Wireless Telephone system supports a number of different IP protocol integrations. All NetLink e340, h340, and i640 Wireless Telephones are shipped from SpectraLink with a generic software load that allows them to associate to a wireless LAN and download their functional software from a TFTP server.
SpectraLink Corporation 4.2 Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Configuration Process 1. Download the latest NetLink Wireless Telephone software from http://www.spectralink.com/softwareUpdates, 2. Place the latest version of the NetLink e340, h340 or i640 Wireless Telephone SRP code on the TFTP server and ensure the TFTP server is started. The four files that are needed must be named: pd11spc.bin pd11gl3.
SpectraLink Corporation 5. Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Testing a Handset Verify proper registration and operation of each handset by performing the following tests on the handset in an active wireless area. 1. Power on the handset by pressing Power On. You will see a series of messages displayed as the handset acquires the system.
SpectraLink Corporation 6. Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Diagnostic Tools Run Site Survey, Diagnostic Mode and Syslog Mode are three diagnostic tools provided to assist the WLAN administrator in evaluating the functioning of the handset and the system surrounding it. Diagnostic Tools are enabled in the Admin menu. 6.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol beacon interval of 200ms. The third has a signal strength of –56dbm, is configured on channel 11 with a beacon interval of 100ms.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Solving coverage issues Coverage issues are best resolved by adding and/or relocating access points. Overlap issues may be resolved by reassigning channels to the access points or by relocating the access points. See section 9.1 Access Point Problems for more information. 6.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Screen 2 • Jitter = average error or “wobble” in received packet timing, in microseconds • LastRate = Last successful transmit data rate • GatewyType = Gateway type J i t t e r L a s t R a t e G a t e w y T y p e n n n n n n n n n n m n e m o Where: • • • mnemo – A mnemonic that indicates what type of gateway is being used SawA2 – All handsets are
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Full – AP can not handle bandwidth requirements AthT – Authentication Timeout AscT – Association Timeout AthF – Authentication Failure AscF – Association Failure SecT – Security Handshake Timeout SecF – Security Handshake Failure Cnfg – AP not configured correctly for security, QoS mode or infrastructure network.
SpectraLink Corporation 6.3 Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Syslog Mode A syslog server must be present on the network in order for the handset to send the log messages and have them saved. The syslog server will be found with DHCP option 7 if the handset is using DHCP. If static addresses are configured, the syslog server’s IP address can be configured statically in the Admin menu.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Successful Handoff Security Error Call Start Call End Audio stats Audio error threshold exceeded (Sent if payloads missed rate or payloads late rate exceeds 2%, or if the average jitter is over 2 msec) Radio stats Radio error threshold exceeded (Sent if TX drop rate exceeds 2% or TX or RX retry rate exceeds 5%) New AP MAC New AP signal strength O
SpectraLink Corporation 7. Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Certifying the Handsets Prior to determining that an installation is complete, test the handsets following the sequence given in section 5 Testing a Handset and conduct a site survey mode test according to the directions given in section 6 Diagnostic Tools. Note any areas where coverage is conflicting or inadequate.
SpectraLink Corporation 8. Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Software Maintenance The NetLink e340, h340, and i640 Wireless Telephones use proprietary software programs written and maintained by SpectraLink Corporation. The software versions that are running on the handsets can be displayed during power on by holding down the Power On button.
SpectraLink Corporation 9. Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Troubleshooting NetLink e340, h340, and i640 Wireless Telephones can exhibit transmission problems in several ways. They can cease functioning properly, display error messages, or display incorrect data.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol or access point. See the appropriate LinkPlus Interface Guide or the Configuration Guide for the access point in use at the site. 9.3 Infrastructure Problems Calls ringing on the wrong handset, or multiple handsets not working, are likely to be caused by faulty installation.
SpectraLink Corporation 9.5 Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Handset Status Messages Handset status messages provide information about the NetLink e340, h340, and i640 Wireless Telephone’s communication with the access point and host telephone system. The following table summarizes the status messages, in alphabetical order.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Message Description Action (battery icon), Battery Low, beep (audio) Low battery. In call: the battery icon displays and a soft beep will be heard when the user is on the handset and the battery charge is low. User has 15–30 minutes of battery life left. The Battery Pack can be changed while the call is still in progress.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Message Description Action DHCP Error (1-5) DHCP Error 1 The handset cannot locate a DHCP server. It will try every 4 seconds until a server is located. DHCP Error 2 The handset has not received a response from the server for a request for an IP address. It will retry until a server is found.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Message Description Action Files too big Handset software download files are incorrect or corrupted. Download new software from the SpectraLink site per section 8 Software Maintenance. Flash config error Handset internal configuration is corrupt.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Message Description Action No IP Address Invalid IP. Check the IP address of the handset and reconfigure if required. No Net Found This indicates the handset cannot find any access points due to: No radio link. Verify that the AP is turned on.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Message Description Action System Busy yyy.yyy.yyy.yyy y…y = SVP Server/Telephony Gateway IP Address Gateway or SVP server has reached call capacity; displays IP address of Gateway/SVP Server. All call paths are in use, try the call again in a few minutes. System Locked (with Busy Tone) Gateway is locked.
SpectraLink Corporation Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone NetLink Telephony Gateway and SpectraLink Radio Protocol Index Access point Coverage, 31 Coverage test, 36 Audio problems, 39 Automatic Learn, 17 Capacity, 38 Checking code, 37 Customer Support Hotline, 5 Dialtone, 39 Download messages Failure or Recovery, 37 Normal, 37 Erasing memory, 37 High noise option, 23 Hotline, 5 Modes, Wireless Telephone, 11 No dialtone, 39 Obstructions, 38 Preferences, user-defin
