User's Guide
Table Of Contents
- Contents
- Before You Begin
- Getting Started with Poly Trio C60
- Logging In to and Locking the System
- Audio Calls
- Placing Audio Calls
- Calling Contacts from the Directory
- Placing Intercom Calls
- Answering Audio Calls
- Decline an Incoming Call
- End an Audio Call
- Holding and Resuming Calls
- Transferring Calls
- Forwarding Incoming Calls to a Contact
- Rejecting Calls with Do Not Disturb
- Managing Multiple Calls
- Make a Call Using a Different Call Application
- Mute the Microphones
- Unmute the Microphones
- Conference Calls
- Recording Audio Calls
- Using the Calendar
- Call Lists and Directories
- Voicemail and Pages
- Connecting Bluetooth and USB Devices
- Poly Trio C60 Settings
- Maintaining Poly Trio C60
- Accessibility Features
- Troubleshooting
Troubleshooting
Topics:
• Investigate Warnings
• Check the Status of the Calendar
• Test the Hardware
• Set Log Levels
• Reboot Your Phone
• Reset the Phone to Factory Defaults
If you’re having issues with your Poly phone, you can try the troubleshooting options and solutions in the
following topics to resolve certain issues.
Investigate Warnings
When a phone can’t perform certain tasks, a Warning icon displays in the status bar and on the
Settings icon on the Home screen.
View details about the issues from the Warnings screen.
Procedure
1. Go to Settings > Status > Diagnostics.
2. Select Warnings.
The Warnings screen displays, listing any issues.
Check the Status of the Calendar
Issues with the phone’s connection to the Microsoft server may cause calendar problems. Without a
functioning connection, you may not see the Calendar icon on the Home screen or you may not receive
meeting reminders.
Procedure
1. Go to Settings > Calendar.
2. On the Calendar screen, make sure the Status field includes Connected to Server.
If the status reads that it is not connected to the server, contact your system administrator.
62