User's Guide
Table Of Contents
- Contents
- Before You Begin
- Getting Started with Poly Trio C60
- Logging In to and Locking the System
- Audio Calls
- Placing Audio Calls
- Calling Contacts from the Directory
- Placing Intercom Calls
- Answering Audio Calls
- Decline an Incoming Call
- End an Audio Call
- Holding and Resuming Calls
- Transferring Calls
- Forwarding Incoming Calls to a Contact
- Rejecting Calls with Do Not Disturb
- Managing Multiple Calls
- Make a Call Using a Different Call Application
- Mute the Microphones
- Unmute the Microphones
- Conference Calls
- Recording Audio Calls
- Using the Calendar
- Call Lists and Directories
- Voicemail and Pages
- Connecting Bluetooth and USB Devices
- Poly Trio C60 Settings
- Maintaining Poly Trio C60
- Accessibility Features
- Troubleshooting
Test the Hardware
If you're experiencing issues with your phone, your system administrator may ask you to test the phone
hardware.
Test the display, microphones, and speaker. Contact your system administrator for instructions on how to
perform these tests.
Procedure
1. Go to Settings > Status > Diagnostics.
2. Select Test Hardware and select
Set Log Levels
Your system administrator uses log files to troubleshoot issues with your phone and may ask you to set
the level for log files.
Contact your system administrator before setting a log level for your phone.
Procedure
1. Go to Settings > Basic > Diagnostic Logs > Server Log Level.
2. Choose a log level.
Reboot Your Phone
Your system administrator may ask you to reboot the phone if it malfunctions or to assist in
troubleshooting.
Caution: Before you reboot the phone, contact your system administrator. Rebooting the phone
requires an administrative password. If the phone is malfunctioning, you may be able to
restore normal operation without rebooting it. Additionally, your system administrator may want
to troubleshoot the phone before you reboot it. You don’t need to reboot the phone to update
its configuration.
Procedure
1. Go to Settings > Basic.
2. Select Reboot Phone.
A confirmation message displays.
3. Select Yes.
The reboot process begins, and the process ends when the Home screen displays.
Troubleshooting
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