Getting Started Guide for the V500™ System July 2004 Edition 3725-21742-002/A
GETTING STARTED GUIDE FOR THE V500 SYSTEM Trademark Information Polycom® and the Polycom logo design are registered trademarks of Polycom, Inc., and V500™ and VSX™ are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners. Patent Information The accompanying product is protected by one or more U.S. and foreign patents and patents pending held by Polycom, Inc. Polycom Siren™ 14 (patent pending). © 2004 Polycom, Inc.
Contents System Basics.......................................................................................1 Using the Remote Control...................................................................................................... 1 Getting More Information ...................................................................................................... 3 Calling and Answering ..........................................................................3 Answering a Video Call.....................
GETTING STARTED GUIDE FOR THE V500 SYSTEM Scheduling Meetings ...........................................................................18 Customizing Your Workspace .............................................................19 Specifying When to Display the PIP ....................................................................................... 19 Displaying the Far Site’s Name When the Call Connects ...........................................................
Getting Started Guide for the V500™ System When you connect a Polycom® V500 system to your TV, you’re providing your home office or small business with all the essential tools you need for video conferencing. With a V500 system, you can meet with people anywhere in the world, as if they were in the room with you. Everyone’s productivity increases, without any travel required. It’s easy to place video calls with the V500 system.
GETTING STARTED GUIDE FOR THE V500 SYSTEM V500 System Remote Control Place a call End a call Navigate through menus Confirm your current selection; perform functions on highlighted items Return to the Place a Call (home) screen Return to the previous screen Increase or decrease the sound you hear from the far site Mute the sound you’re sending to the far site See the video in the full screen; swap the video between the PIP and main screen Display the onscreen keyboard so you can enter text Show,
CALLING AND ANSWERING Getting More Information If you need additional information about using the V500 system, try these resources: To view help while you’re using the system, press Help. For network questions, contact your network service provider. For system questions, contact Polycom Technical Support at www.polycom.com/support.
GETTING STARTED GUIDE FOR THE V500 SYSTEM Placing a Video Call You can use your system to place a video call in any of these ways: Using the directory Entering a name or number Choosing from a list of recently called sites Choosing a site from the Contacts or Speed Dial list on the Place a Call screen, if you have configured your system to have one Calling by Using the Directory The directory is a list of names and numbers that’s stored locally on the V500 system.
CALLING AND ANSWERING Calling by Entering a Name or Number To place a call by entering a name or number: 1. From the Place a Call screen, enter one of these: • The ISDN number (for example, 19784444321). • The system name (for example, Ascot Conference Room). • The IP address (for example, 255.255.255.255). The system automatically determines the type of call to make based on the information you enter. To learn about entering characters, see Using the Remote Control on page 1. 2. 3.
GETTING STARTED GUIDE FOR THE V500 SYSTEM Calling from the Recent Calls List Depending on how you configured your system, you may be able to choose a number to call from a list of the sites you have called recently. The Recent Calls screen provides details of all incoming and outgoing calls, including the time of the calls. To place a call from the Recent Calls screen: 1. Select Recent Calls from the Place a Call screen. 2. Scroll to the entry you want to call. 3. Press Call to place the call.
CALLING AND ANSWERING Types of Video Calls You Can Make Depending on the V500 system model you purchased, you may be able to make either ISDN or IP calls (or both). The following table lists all possible call combinations. From… You can call… By dialing… ISDN ISDN Phone number IP Phone number of the far-site gateway and the extension (E.164 address) of the far site.
GETTING STARTED GUIDE FOR THE V500 SYSTEM Placing and Ending an Audio-only Call If you have an ISDN line connected to your V500, you can use your system to make audio-only calls in addition to using your system to place video calls. Placing an Audio-only Call To place an audio-only call from your system: 1. On the Place a Call screen, enter the number you want to call. To place a call within your PBX system, enter the last four digits of the number. To delete a digit, press 2.
CONTROLLING WHAT YOU SEE Controlling What You See You can control what you see during a call by moving and focusing your camera, switching views, and adjusting the PIP. Adjusting a Camera You can pan and tilt the camera manually, and you can use the focus wheel to focus the camera. To adjust the camera: © Polycom, Inc. 1. Adjust the camera by moving the camera up, down, to the left, or to the right: 2.
GETTING STARTED GUIDE FOR THE V500 SYSTEM Switching Between Full Screen Video and the Home Screen Before the call connects, you see the near video in a small window on the Place a Call (Home) screen. When the call connects, the system automatically shows the video in the whole screen. You can switch back to the Place a Call screen during a call, for example, if you need to adjust a user setting, and your system is configured to allow you to do so.
CONTROLLING WHAT YOU HEAR Controlling What You Hear Adjusting Volume During a call, you use the remote control to raise or lower the volume of the sound you hear. Changing the volume affects only the sound you hear at your site. To adjust the volume: >> Press Volume on the remote control. Muting the Microphone You can mute the microphone if you do not want the far site to hear what you say. For example, you might mute the microphone if you want to speak to someone privately.
GETTING STARTED GUIDE FOR THE V500 SYSTEM Working with Directory Entries The directory on your V500 system stores dialing information that helps you make calls quickly and easily. When a site listed in the directory calls your system, the system displays the name on the screen when the call comes in. If a site that calls you is not listed in the directory, you are prompted to save the call information in the directory when the call ends.
WORKING WITH DIRECTORY ENTRIES 3. Specify the following information: In this field… Enter this information… Name Name that will appear in the directory list and on incoming call messages. Number ISDN number to use for calling the site. Call Quality Call speed to use for ISDN calls to the site. IP Number IP address for calling the site. Extension The system’s gateway extension. Call Quality Call speed to use for IP calls to the site.
GETTING STARTED GUIDE FOR THE V500 SYSTEM Categorizing Directory Entries When you categorize your local entries, you can find calling information quickly by searching just the entries in a category instead of the whole directory. To create a new category: 1. Select Directory from the Place a Call screen. 2. Select Category. 3. Select Edit Category. 4. Enter a category name. 5. Press Back to save the new category. To delete a category: 1. Select Directory from the Place a Call screen. 2.
PARTICIPATING IN CALLS WITH MULTIPLE SITES Supplying a Password for External MCU Calls External MCUs sometimes require you to enter a password in order to join a conference. For this type of call, you can configure the system to enter the meeting password for you. To configure a meeting password: 1. Select System from the Place a Call screen. 2. Select User Settings from the System screen. 3.
GETTING STARTED GUIDE FOR THE V500 SYSTEM 5. Select a site from the list and then use the controls in the web interface to perform one of these actions: If you are… You can Do This… By Selecting… Chair controller Pass chair controls to the selected site Release Chair View the selected site’s video. This does not change what other sites see.
CHANGING THE WAY CALLS ARE ANSWERED Changing the Way Calls Are Answered Depending on how you have configured the system, you may be able to choose the way the system handles incoming calls. Temporarily Refusing Calls If you do not wish to be disturbed by calls, you can refuse incoming calls with the Do Not Disturb feature. Callers hear a busy signal and you receive no notification about incoming calls. You can, however, make outgoing calls. To temporarily refuse incoming calls: 1.
GETTING STARTED GUIDE FOR THE V500 SYSTEM Muting Automatically Answered Calls If your system is configured to answer calls automatically, you can choose whether to mute the audio when calls connect. This prevents callers from overhearing conversations or meetings. After the call connects, you can press Mute when you’re ready to unmute the call. Note that, if you enable this option during a call, the audio for the current call is not affected. To mute automatically answered calls: 1.
CUSTOMIZING YOUR WORKSPACE To view scheduled meetings in the calendar: 1. Select System from the Place a Call screen. 2. Select Utilities from the System screen. 3. Select Calendar from the Utilities screen. Dates with scheduled meetings are marked in the calendar with a small green triangle. Customizing Your Workspace You can customize what you see on the screen, depending on how your system is configured. You can change these options before you place a call and when the system is in a call.
GETTING STARTED GUIDE FOR THE V500 SYSTEM Displaying the Far Site’s Name When the Call Connects You can specify whether to display the far site’s name when the call connects and how long to leave the name on the screen. To specify when to display the name of the far site: 1. Select System from the Place a Call screen. 2. Select User Settings from the System screen. 3. Select 4.
CUSTOMIZING YOUR WORKSPACE Adjusting for Room Lighting You can use the backlight control to adjust the brightness of the video that the camera sends to the V500 system. Backlight compensation adjusts the camera's iris to take in less light. Adjusting this setting can be helpful when the room arrangement results in strong light coming from behind the people in the picture. To turn backlight compensation on: 1. Select System from the Place a Call screen. 2. Select User Settings from the System screen. 3.
GETTING STARTED GUIDE FOR THE V500 SYSTEM Changing the System Color Scheme You can select from a variety of color schemes for your V500 system screens. To change the color scheme: 1. Select System from the Place a Call screen. 2. Select User Settings from the System screen. 3. Select 4. Scroll to Color Scheme, press schemes. 5. Press screen. to see more settings.
VIDEO CONFERENCING TIPS Video Conferencing Tips Read through these quick tips for ideas on how to optimize your video conferencing experience. Tips for Great Video Avoid wearing bright colors, all-light or all-dark clothing, or very “busy” patterns (such as small checks or narrow stripes). Light pastels and muted colors look the best on the screen. If there are windows in the room, close any drapes or blinds. Daylight is a variable light source and can conflict with interior room lighting.
