USER GUIDE UC Software 5.4.
Copyright© 2015, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. 6001 America Center Drive San Jose, CA 95002 USA Trademarks Polycom®, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc.
Table of Contents Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Who Should Read this Guide? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Typographic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Polycom VVX Business Media Phones User Guide Log Out of a Visitor Desk Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Sign In Using Your Skype for Business Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Set the Time and Date Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Sign Out of Skype for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Polycom VVX Business Media Phones User Guide Resume Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Resume Calls on VVX Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Choose a Default Transfer Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Polycom VVX Business Media Phones User Guide Forwarding Incoming Calls to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Forward an Incoming Call to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Forward All Incoming Calls to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Disable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Polycom VVX Business Media Phones User Guide Lock and Unlock a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Alcatel-Lucent Advanced Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Initiate an Advanced Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 Initiate an Advanced Conference Call During a Call . . . . . . . . . . . . . . . . . . . . . . . . . .
Polycom VVX Business Media Phones User Guide Respond to Incoming Boss Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Viewing Call Status on the Boss’s Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 View Held Boss Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Resume Held Boss Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Polycom VVX Business Media Phones User Guide Set the Call Rate for Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Stop Video for All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Change Video Clarity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Changing the Video Call and PIP Displays . . . . . . . . . . . . . . . . . . . . . . .
Polycom VVX Business Media Phones User Guide Perform an Advanced Search of the Corporate Directory . . . . . . . . . . . . . . . . . . . . 130 Save Corporate Directory Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Clear Corporate Directory Search Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Add Contacts from the Corporate Directory to the Contact Directory . . . . . . . . . . . . . . . 131 Search the Skype for Business Directory . . . . .
Polycom VVX Business Media Phones User Guide View a List of Blocked Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Managing Skype for Business Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143 Add a Contact to Your Microsoft Skype for Business Contact List . . . . . . . . . . . . . . . . 143 View Skype for Business Favorites and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Polycom VVX Business Media Phones User Guide Update Paging Group Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Enable Pages to Play during Active Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Broadcasting Messages with Push to Talk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 Sending and Receiving PTT Broadcasts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Polycom VVX Business Media Phones User Guide Enable My Info Portal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 Customize Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Password Required to Customize Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Set the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Polycom VVX Business Media Phones User Guide Using Electronic Hookswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190 Disconnect Your Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190 Using Bluetooth Headsets with VVX 600 Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190 Enable Bluetooth and Connect a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Polycom VVX Business Media Phones User Guide Pause and Resume BToE Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214 Move Call Audio between Your Phone and Computer . . . . . . . . . . . . . . . . . . . . . . . 214 Use Your Phone as Your Primary Audio Device for Your Computer . . . . . . . . . . . . . . . 215 Disable BToE on Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215 Stop BToE on Your Computer . . . . . .
Polycom VVX Business Media Phones User Guide Troubleshoot Polycom BToE Connector Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . 228 Troubleshoot Polycom BToE Connector Start Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 Troubleshoot Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 Polycom, Inc.
Before You Begin This Polycom VVX Business Media Phones User Guide uses a number of conventions that help you to understand information and perform tasks. See the Polycom VVX Business Media Phones Regulatory Notices guide for all regulatory and safety guidance. Who Should Read this Guide? This guide is intended for beginning users, as well as intermediate and advanced users who want to learn more about their phone features.
Polycom VVX Business Media Phones User Guide Typographic Conventions Blue Text Used for cross references to other sections within this document and for hyperlinks to external sites and documents. Courier Used for code fragments and parameter names.
Get Started with Polycom VVX Business Media Phones Before you use your phone, take a few moments to familiarize yourself with its features and user interface. This section details your phone’s components, the screen layout of your phone, and how to navigate your phone’s interface. The terms “the phone” and “your phone” refer to any of the business media phones. Unless specifically noted in this guide, especially with regard to phone graphics, all VVX business media phones operate in similar ways.
Polycom VVX Business Media Phones User Guide VVX 101 and VVX 201 Hardware The following figure displays the hardware features on the VVX 101 and VVX 201 business media phones. The table lists each numbered feature shown in this figure. VVX 101 and 201 hardware features VVX 101 and 201 Hardware Feature Descriptions Reference Number Feature Feature Description 1 Hookswitch Cradles the handset and end calls.
Polycom VVX Business Media Phones User Guide VVX 101 and 201 Hardware Feature Descriptions Reference Number Feature Feature Description 9 Headset key Enables you to place and receive calls through a headset. 10 Security slot (on side) Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop. 11 Navigation keys / Select key Scrolls through information or options displayed on the phone’s screen. Selects a field of displayed data.
Polycom VVX Business Media Phones User Guide VVX 300 Series Hardware The following figure displays the hardware features on the VVX 300, 301, 310, and 311 business media phones. The table lists each numbered feature shown in this figure. VVX 300 series hardware features VVX 300 Series Hardware Feature Descriptions Reference Number Feature Feature Description 1 Security slot (on top) Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop.
Polycom VVX Business Media Phones User Guide VVX 300 Series Hardware Feature Descriptions 8 Hold key Holds an active call or resumes a held call. 9 Microphone Transmits audio to other phones. 10 Volume keys Adjust the volume of the handset, headset, speaker, and ringer. 11 Mute key Mutes local audio during calls and conferences. The key glows red when activated. 12 Speakerphone key Enables you to place and receive calls using the speakerphone. The key glows green when activated.
Polycom VVX Business Media Phones User Guide VVX 400 Series Hardware The following figure displays the hardware features on the VVX 400, 401, 410, and 411 business media phones. The table lists each numbered feature shown in this figure. VVX 400 series hardware features VVX 400 Series Hardware Feature Descriptions Reference Number Feature Feature Description 1 Security slot (on top) Enables you to attach a universal security cable lock to your phone so you can secure it to a desktop.
Polycom VVX Business Media Phones User Guide VVX 400 Series Hardware Feature Descriptions 7 Messages key Enables you to access and manage instant and voice messages. 8 Hold key Holds an active call or resumes a held call. 9 Microphone Transmits audio to other phones. 10 Volume keys Adjust the volume of the handset, headset, speaker, and ringer. 11 Mute key Mutes local audio during calls and conferences. The key glows red when activated.
Polycom VVX Business Media Phones User Guide VVX 500 Series and VVX 600 Series Hardware The following figure displays the hardware features on the VVX 500, 501, 600, and 601 business media phones. The table lists each numbered feature shown in this figure.
Polycom VVX Business Media Phones User Guide VVX 500 Series and 600 Series Hardware Feature Descriptions 7 Mute key Mutes local audio during calls and conferences. The key glows red when activated. 8 Speakerphone key Enables you to place and receive calls using the speakerphone. The key glows green when activated. 9 Headset key Enables you to place and receive calls through a headset. The key glows green when an analog headset is activated, and blue when a USB or Bluetooth headset is activated.
Polycom VVX Business Media Phones User Guide VVX 1500 Hardware The following figure displays the hardware features on the VVX 1500 business media phone. The table lists each numbered feature shown in this figure. VVX 1500 hardware features Polycom, Inc.
Polycom VVX Business Media Phones User Guide VVX 1500 Hardware Feature Descriptions Reference Number Feature Feature Description 1 Camera Provides near-site video. The camera barrel is located directly behind the camera lens. The camera barrel adjusts the camera angle. 2 Touchscreen Enables you to select items and navigate menus on the touch-sensitive screen. Tap the screen to select and highlight screen items on screen. To scroll, touch the screen, and swipe your finger up and down.
Polycom VVX Business Media Phones User Guide VVX 1500 Hardware Feature Descriptions 21 Arrow keys Enable you to scroll through lists, highlight items, and scroll through active and inactive calls. The Left and Right arrow keys enable you to enable and disable fields, scroll through values for a field, and position the cursor within text to update the text. The Left arrow key also enables you to return to a previous menu.
Polycom VVX Business Media Phones User Guide Home Screen On VVX 101, 201, 300 series, 400 series, 500 series, and 600 series phones, the phone line and icons you can select to access phone features, settings, and information display on the Home screen. On VVX 1500 phones, your phone line and favorites display on the Home screen. For information on favorites, see the section Managing Favorites.
Polycom VVX Business Media Phones User Guide Calls screen on VVX 600 series phones Display the Calls Screen When you have more than one call on your phone, you can display the Calls screen from any other screen on your phone. To display the Calls screen: » During a call, do one of the following: Press the Home key . On VVX 101 and 201 phones, press the L–>C soft key. On VVX 500/501 and 600/601 phones, tap the Calls soft key in the status bar.
Polycom VVX Business Media Phones User Guide To display the Lines screen: » Press the Home key . Active Call Screen The Active Call screen is supported on VVX 500/501, 600/601, and 1500 phones, and the screen is displayed when you place a call and you have an active call in progress. When you have an active call in progress, the name and number of the contact you are talking with and the duration of the call is displayed in the Active Call screen.
Polycom VVX Business Media Phones User Guide On VVX 1500 phones, the Home screen is the default screen, and you can only view the Active Call screen when your phone has an active call in progress. There is no Home key on VVX 1500 phones, and you cannot switch among screens. To switch among screens: » Do one of the following: From the Home screen, press the Home key screen.
Polycom VVX Business Media Phones User Guide Icons on VVX 101 and 201 Phones Icon Description Icon Description Received call Presence status (Away) Missed call Presence status (Do Not Disturb) Favorite Presence status (Offline) Do Not Disturb enabled Presence status (No information) Icons on VVX 300 Series Phones Icon Polycom, Inc.
Polycom VVX Business Media Phones User Guide Icons on VVX 300 Series Phones Favorite Presence status (Offline) Do Not Disturb enabled Presence status (No information) Icons on VVX 400 Series Phones Icon Polycom, Inc.
Polycom VVX Business Media Phones User Guide Icons and Status Indicators on VVX 500 Series and 600 Series Phones Icon Polycom, Inc. Description Icon Description Registered line Status indicators in Lines screen. A flashing red bar indicates held calls. A green bar indicates an active call.
Polycom VVX Business Media Phones User Guide Icons and Status Indicators on VVX 1500 Icon Polycom, Inc.
Polycom VVX Business Media Phones User Guide Icons and Status Indicators on VVX 1500 Presence status (Offline) Video stopped and muted Presence status (No information) Video stopped Entering Information in Data Fields You can enter information and edit fields using the dial pad keys on the phone console or using the onscreen keyboard on VVX 500/501, 600/601, and 1500 phones.
Polycom VVX Business Media Phones User Guide Using the Dial pad Keys to Enter Information Data Type Action Enter numbers, or characters in uppercase, lowercase, or title case mode Select Encoding or Mode, and select ABC, , or Abc. Enter only numbers Select Encoding or Mode, and select 123. Enter text in another language Select Encoding, and select one of the language options.
Polycom VVX Business Media Phones User Guide Using the Onscreen Keyboard to Enter Information Task Action Select an Encoding option (title case, uppercase, lowercase, numbers-only, ASCII, Latin, Katakana, Unicode, Cyrillic) Tap Enter text Tap Abc and select the characters you want. Enter uppercase characters Tap ABC and select the characters you want. Enter lowercase characters Tap abc and select the characters you want. Enter numbers Tap 123 and select the numbers you want.
Polycom VVX Business Media Phones User Guide PinYin input widget in the Contact Directory Enter Chinese Characters with the Dial Pad Keys You can use the dial pad keys and the PinYin input widget to enter Chinese characters on your phone. To enter Chinese characters using the PinYin widget and the dial pad keys: 1 Enter the PinYin text that corresponds with the letters on the phone’s dial pad. For example, press 7464. The possible PinYin matches display in the text field with the first match highlighted.
Polycom VVX Business Media Phones User Guide 4 Enter the PinYin text using the onscreen keyboard. 5 Tap on the onscreen keyboard to select the character from the recommendation area. 6 Repeat preceding steps until entry is complete. Polycom, Inc.
Log Into and Lock Your Phone VVX business media phones enable you to lock your phone, log into your phone with login credentials, and sign into the phone with your Microsoft® Skype for Business® or BroadSoft UC-One credentials.
Polycom VVX Business Media Phones User Guide If you do not see the User Login screen, select Settings > Features > User Login > Log in. For VVX 1500 phones, select Menu > Features > User Login > Log in. 2 From the User Login screen, enter your user ID and password, and select Log in. When your login credentials are accepted, the phone updates to display your personal phone profile.
Polycom VVX Business Media Phones User Guide To log in to a visitor desk phone: 1 Do one of the following: If you see the Visitor Login screen, proceed to step 2. If you do not see the Visitor Login screen, press the Visitor Login soft key or navigate to Settings > Features > Visitor Desk Phone > Visitor Login. 2 From the Visitor Login screen, enter your user ID and password, and select Log in. When your login credentials are accepted, the phone updates to display your personal phone profile.
Polycom VVX Business Media Phones User Guide To set the time and date format your phone: 1 After you sign into Skype for Business on your phone, select Next. 2 On the Customize Time Zone screen, select your time zone and press Next. 3 On the Customize Time Format, choose a time format and press Next. 4 On the Customize Date Format screen, choose a date format and press Next.
Polycom VVX Business Media Phones User Guide ● Enter a password to answer incoming calls. ● Unlock the phone, make an authorized call, or view the browser, if enabled. ● View messages on the status bar informing you that the phone is locked and that only authorized calls are allowed. Any messages that displayed before the phone was locked do not display. Lock Your Phone You can choose how you want your phone to handle incoming calls when it is locked.
Polycom VVX Business Media Phones User Guide 2 Enter your password, and select Enter. 3 From the Advanced screen, select Change User Password. 4 From the Change User Password screen, enter your old and new password information, and select Enter. Polycom, Inc.
Audio Calls VVX business media phones enable you to place and answer SIP and H.323 calls, ignore incoming calls from all or individual contacts, place and manage conference calls, manage calls on shared lines, and perform server-dependent tasks.
Polycom VVX Business Media Phones User Guide Placing Audio Calls You can place calls in numerous ways, including placing international calls, placing calls from Recent Calls or directories, placing calls to contacts or favorites, calling authorized numbers on a locked phone, or calling a contact from a VVX Expansion Module. If enabled, you can also place an intercom call to a specified contact or hide your number before placing a call.
Polycom VVX Business Media Phones User Guide On VVX 101, 201, 300 series, and 400 series phones, navigate to Directories > Recent Calls. On VVX 500/501 and 600/601 phones, tap Directories > Recent. On VVX 1500 phones, press the Directory key, and select Call Lists. 2 From the Calls List screen, select a contact and select Dial. On VVX 500/501 and 600/601 phones, the call is automatically placed after you select a contact.
Polycom VVX Business Media Phones User Guide 4 From the Contact Information screen, select the contact’s phone number. The call is automatically placed on VVX 500/501 and 600/601 phones. 5 On VVX 101 201, 300 series, 400 series, and 1500 phones, select Dial. Place a Call from the Directory Search Screen You can also call contacts from the Search screen in your directory. To call contacts from the directory Search screen: 1 Select Directories. On VVX 1500 phones, press the Directory key.
Polycom VVX Business Media Phones User Guide Tip: Quickly call a contact using the intercom Your system administrator can set up your phone to automatically call a specific contact when you press the Intercom soft key. If your phone is set up this way, press the Intercom soft key and wait for the call to be answered before speaking your message. Place an Intercom Call during a Call You can place an intercom call to another contact during an active call.
Polycom VVX Business Media Phones User Guide Redial a Number Your phone automatically keeps a record of all the calls placed on your phone. You can recall the last contact you call using the Redial icon or soft key. To redial a number: » Do one of the following: Select Redial on the Home screen. Press the Redial soft key. Use H.323 Protocol to Place Audio Calls You can use H.323 Protocol to place calls on VVX 500/501, 600/601, and 1500 phones.
Polycom VVX Business Media Phones User Guide When you place calls from call lists or directories, your phone automatically chooses the protocol to use based on the information in the call list or directory. When you add a contact to your Contact Directory, you can specify the protocol the contact uses to handle calls. This enables your phone to automatically use the correct protocol when you dial the contact. See the section Managing the Contact Directory for information on adding contacts.
Polycom VVX Business Media Phones User Guide Press . After you answer the incoming call, the call becomes active. Answer Calls from the Calls Screen When you don’t answer an incoming call within 10 seconds, the Incoming Call screen disappears, and either the Calls screen is displayed. To answer the call from the Calls screen: » Select the incoming call, and select Answer. Note: Answering calls when your phone is locked If your phone is locked, you must enter a user password before answering the call.
Polycom VVX Business Media Phones User Guide 2 From the Auto Answer screen, select Auto Answer SIP Calls, and select Yes. 3 If your phone supports H.323 protocol, select Auto Answer H.323 Calls, and select Yes. This option is displayed only if your phone supports the H.323 protocol. 4 Select Microphone Mute, and choose Yes (the default setting) to mute the microphone for auto-answered calls.
Polycom VVX Business Media Phones User Guide Answer Calls from VVX Expansion Modules You can answer calls using the line keys on your VVX phone or from your VVX Expansion Module. See the section Connecting Polycom VVX Expansion Modules to Your Phone for more information on using expansion modules. To answer calls: » Press the expansion module line key with a flashing green LED indicator.
Polycom VVX Business Media Phones User Guide Place the handset on the cradle. Press End Call. In the Calls screen, highlight the call and press End Call. End Held Calls You cannot end calls that are on hold. You must resume held calls before ending them. To end a held call: » From the Calls screen, select the held call and press Resume > End Call. Holding and Resuming Calls When you are in a call, you can place a call on hold and resume the call. Hold Calls You can place any active call on hold.
Polycom VVX Business Media Phones User Guide Transferring Calls You can transfer active or held calls to another person using the following transfer types: ● Blind transfer Transfer calls directly to another line without speaking with the other party first. ● Consultative transfer Speak with the other party before completing the transfer. Choose a Default Transfer Type You can choose a default transfer type to use for all calls or choose a transfer type during a call.
Polycom VVX Business Media Phones User Guide Parking and Retrieving Calls Using the Call Park feature, you can park a call on the server or another contact’s line and retrieve the call from any phone on your network. The Call Park feature is available on VVX business media phones registered with a Skype for Business or BroadWorks server.
Polycom VVX Business Media Phones User Guide If a parked call is not retrieved within a set time limit, the call is returned to the person who parked the call. For example, if Betty parked a call and no one retrieves the call, the server returns the call to Betty’s line. If the parked call isn’t answered after being returned, the call is sent to the default line on the server. If the call is not answered, the call is terminated.
Polycom VVX Business Media Phones User Guide Retrieve BroadSoft Calls The status message and the Call Park icon continue to display on the phone until the parked call is either retrieved, ignored, or the parked caller ends the call. If a parked call is not answered after a period of time, which is set by your system administrator, the call is returned to the parker—the person who parked the call. If the parker answers the returned call, the parked call is removed from the parked extension.
Polycom VVX Business Media Phones User Guide 2 Press the Park Info soft key. The Parked Call screen is displayed. 3 Press Ignore. The phone exits the Parked Call screen, and the Call Park icon from the line. and status message is removed Managing Multiple Calls You can manage multiple calls that are active, incoming, or held on your phone. The following sections provide information on managing calls on VVX 1500 phones and on the other VVX business media phones.
Polycom VVX Business Media Phones User Guide Manage Calls You can manage a call by holding, resuming, or transferring the call, or you can initiate a conference. When you have more than three held calls on a line, you can press the left and right arrow keys to display the remaining held calls. To manage calls: 1 Tap the line with the held calls. The first held call on the line is automatically resumed. 2 Tap or use the right arrow key to view additional held calls. 3 Tap a held call.
Polycom VVX Business Media Phones User Guide Tap and hold the phone line. On VVX 500/501 and 600/601 phones, swipe the screen from right to left. When you select a phone line that does not have an active call, the first held call on that line is automatically resumed, even if you already have an active call on a different line. Display Calls from the Calls Screen You can also view multiple calls on your line from the Calls screen.
Polycom VVX Business Media Phones User Guide Select Conference to initiate a conference call. Managing Calls Remotely When your phone is registered with a BroadWorks server, and you are signed in to the phone with your BroadSoft UC-One credentials, you can manage calls to your line remotely from any of your phones using the BroadWorks Anywhere or Remote Office features.
Polycom VVX Business Media Phones User Guide Edit BroadWorks Anywhere Locations After you enable BWA and add locations on your VVX business media phone, you can edit the added BWA locations. To edit BWA locations: 1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings. On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings. 2 Select a line. 3 Select BroadWorks Anywhere and select a location. 4 Edit the selection.
Polycom VVX Business Media Phones User Guide Add a Remote Office Number You can add one number only as your remote office number. To enable Remote Office and add a remote office number: 1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings. On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings. 2 Select a line. 3 Select Remote Office. 4 Enter your remote office number and press Enabled. 5 Press Save.
Polycom VVX Business Media Phones User Guide ● Rejecting Calls with Do Not Disturb ● Reject Anonymous Calls Note: Rejecting calls on shared lines You cannot reject calls on shared lines. You can only silence the ringer. Ignore or Silence Incoming Calls You can ignore or silence a call to stop your phone from ringing. Even if you ignore the call and silence the ringer, an incoming call notification continues to display on your phone.
Polycom VVX Business Media Phones User Guide ● When your phone is idle, the DND icon is displayed next to your phone line on the Lines screen. If you have new messages or call forwarding is enabled, the messages or forwarding icon is displayed instead. ● The message “Do Not Disturb” is displayed in the status bar on all phones. ● On VVX 400 series, 500 series, and 600 series phones, the DND icon on the Home screen changes from to .
Polycom VVX Business Media Phones User Guide 2 From the Line Select screen, select a line. 3 From the Do Not Disturb screen, select Enable. Reject Anonymous Calls When your phone is registered with a BroadWorks server, and you are signed into the phone with your BroadSoft UC-One credentials, you can use the Anonymous Call Reject (ACR) feature to automatically reject anonymous calls to your line from callers who have restricted their caller identification.
Polycom VVX Business Media Phones User Guide Forward All Incoming Calls to a Contact You can set up your phone to forward all incoming calls to a contact using one of the following forwarding types: ● Always Forwards all incoming calls. ● No Answer ● Busy Forwards all unanswered incoming calls. Forwards incoming calls when you’re in a call. For shared lines, you can only choose Always as your forwarding type; the other forwarding options are not available for shared lines.
Polycom VVX Business Media Phones User Guide Note: Forward to Voicemail option not available when voicemail is disabled The Forward to Voicemail option is available only when voicemail is enabled. If voicemail is disabled on your phone, you cannot select the Forward to Voicemail option. Forward Skype for Business Calls to a Contact You can set up your phone to forward all your Skype for Business calls to one of your Skype for Business contacts.
Polycom VVX Business Media Phones User Guide Forward Calls to Delegates If you have delegates assigned to your line, you can forward all incoming calls directly to your delegates. See the section Boss-Admin for Skype for Business for more information on delegates. To forward all Skype for Business calls to your delegates: » Select Forward > Forward to Delegates.
Audio Conference Calls You can initiate audio conference calls with various contacts on your VVX business media phone. When you initiate a conference call, you can hear audio for two or more contacts, manage conference participants, and join calls into a conference or split a conference into individual calls.
Polycom VVX Business Media Phones User Guide Note: Initiating and managing Skype for Business or Alcatel-Lucent conference calls If you are signed into Skype for Business on your phone, you have different options for initiating and managing Skype for Business conference calls. See the section Skype for Business Conference Calls for more information.
Polycom VVX Business Media Phones User Guide End Conference Calls By default, when you end a conference call, your connection to the call ends, and the other participants in the conference remain in the call. However, your system administrator can set up your phone so that all connections terminate when you end a conference call. To end a conference call: » During a conference call, select End Call.
Polycom VVX Business Media Phones User Guide This feature is not available for VVX 101 and 201 phones. Check with your system administrator to find out if this feature is available on your phone. To manage a participant in a conference call: 1 Initiate a conference call. 2 Select Manage. If you’re in the Calls screen, highlight the conference first. 3 Select the participant you want to manage. 4 Do one of the following: Select Far Mute to mute the participant.
Polycom VVX Business Media Phones User Guide When all the participants are added to the conference call, the Roster screen is displayed. See the section Viewing a Roster of Skype for Business Conference Participants for more information. Initiate a Skype for Business Conference on Your Phone You can initiate a Skype for Business conference call, add and invite contacts to a conference call, and have up to 24 conference calls on your phone.
Polycom VVX Business Media Phones User Guide 4 Press Yes to confirm that you want to dial all contacts in the group. Each contact in the group is called one at a time. Initiate a Group Conference Call in the Skype for Business Client When you initiate a group conference call in Skype for Business, the call displays in the Skype for Business client and on your phone. To initiate a conference call with a group in the Skype for Business client: 1 Right-click a group and click Start a Conference Call.
Polycom VVX Business Media Phones User Guide 2 Copy the information and send it to the contacts you want to join the conference. When a contact dials into a conference using the conference dial-in number and PIN, the contact is added to the conference call immediately unless the conference call is locked. When the conference call is locked, the contact must wait for the conference presenter to admit the contact to the call. See the section Lock and Unlock a Conference Call for more information.
Polycom VVX Business Media Phones User Guide Mute and Unmute All Conference Participants Presenters can mute and unmute all conference participants at one time. To mute and unmute all conference participants: 1 Press Mute All. A notification is displayed on the participants’ phones informing them that the presenter has muted the audience. 2 Press Unmute to enable participants to speak in the conference.
Polycom VVX Business Media Phones User Guide Remove Conference Participants A presenter can remove any participant, excluding the conference host, from the conference call. To remove conference participants: » In the Roster screen, select a participant and select Remove. A notification is displayed on the participant's phone informing him or her that the presenter has removed them from the conference.
Polycom VVX Business Media Phones User Guide Alcatel-Lucent Advanced Conference Calls When you are registered with the Alcatel-Lucent CTS on your VVX phone, you can initiate impromptu audio conference calls with two or more contacts from your phone. You can also create a participant list and manage conference participants. You can manage a maximum of 24 advanced conference calls at a time on your phone, if enabled on the server.
Polycom VVX Business Media Phones User Guide Join Calls to an Advanced Conference Call The conference host can join incoming calls to a conference. Conference participants cannot add incoming calls to a conference. To join an incoming call to a conference call: 1 During a conference call, answer the incoming call. 2 Press the Join soft key. The call is joined to the conference call.
Polycom VVX Business Media Phones User Guide Managing Advanced Conference Participants When you initiate or join a conference call, the conference participants are automatically displayed in a Roster. From the Roster, the chairperson, the person who initiated the conference call, can mute and remove individual participants from the conference. Muting Conference Participants’ Audio Chairpersons can mute all conference participants at one time, or mute an individual participant.
Shared Lines All VVX business media phones support multiple and shared lines, except VVX 101. Your administrator can customize your phone so that you have multiple shared lines enabled.
Polycom VVX Business Media Phones User Guide Hold Calls Privately on Shared Lines When you place a call on hold on a shared line, all of the phones registered with that line are notified of the call’s held status. You can hold a call privately on a shared line using the Private Hold feature, which places the call on hold and displays the line as busy on the other phones on the shared line. Contact your system administrator to find out if this feature is available on your phone.
Polycom VVX Business Media Phones User Guide GENBAND’s Multiple Appearance Directory Number Single Call Appearance When your phone is registered with the GENBAND server, you can use the Multiple Appearance Directory Number – Single Call Appearance (MADN-SCA) feature to share a single line with other contacts as a member of a Multiple Appearance Directory Number (MADN) group. System administrators assign members to MADN groups, which can have a maximum of 32 members.
Polycom VVX Business Media Phones User Guide 2 Select the Barge In soft key, as shown next, and lift the handset. A bridge tone plays notifying the other call participants that you are barging in on the call. Leave a Bridge Call Any member in a bridge call can leave the call, and the call remains active. To leave a bridge call: » Select the End Call soft key, or place the handset in the cradle. Your connection to the bridge call is ended, and the other call participants remain on the call.
Polycom VVX Business Media Phones User Guide ● Privacy Access (PRV) code Enables privacy for an active call on a public line. ● Privacy Release Activation (PRLA) code ● Privacy Release Cancel (PRLC) code Disables privacy for an active call on a private shared line. Re-enables privacy for an active call on a private shared line.
Polycom VVX Business Media Phones User Guide Enable Privacy on a Bridge Call You can enable privacy on a bridge call to prevent additional MADN members from barging into the call. To enable privacy on a bridge call on a public line: » During a bridge call, select Transfer and dial the PRV code or select the Privacy soft key, if enabled. A confirmation tone plays when privacy is enabled, and the call is resumed automatically.
Polycom VVX Business Media Phones User Guide To resume a call on the shared line: » Select the corresponding line key and lift the handset. When a held call is resumed by another SLA member, the other group members are notified of the call’s new status with a steady red LED light on the line key on the members’ phone. Boss-Admin for Skype for Business When your phone is registered with the Polycom with Skype for Business server, you can use the Boss-Admin feature to manage shared lines.
Polycom VVX Business Media Phones User Guide 3 In the Call Forwarding – Delegates dialog box, click Add to add contacts as delegates for your calls. 4 In the Choose a Delegate dialog box, select the contact you want to add as a delegate and click Ok. The contacts you add as delegates display in the Call Forwarding – Delegates dialog box, shown next. 5 Click OK when you have finished assigning contacts as delegates. Simultaneous ringing is enabled for all assigned delegates.
Polycom VVX Business Media Phones User Guide Delegates group in the Skype for Business client To view the Delegates group on your phone: » Navigate to Contacts > Groups > Delegates. All assigned delegates are displayed in order by last name, as shown next. View the Boss Group You can view the contacts for which you are assigned as a delegate in the group People I Manage Calls For on your phone and in the Skype for Business client.
Polycom VVX Business Media Phones User Guide Set a Ringtone for Boss Calls As a delegate, you can set a distinct ringtone for incoming calls on each of your assigned bosses’ lines. To set a ringtone for boss calls: 1 Navigate to Settings > Basic > Ring Type > Boss Ring Type. 2 Select a boss and select a ring tone. Edit the Delegates Group You cannot edit the Delegates group on your phone. If you want to add or remove delegates, you need to edit the Delegates group in your Skype for Business client.
Polycom VVX Business Media Phones User Guide Respond to Incoming Boss Calls When a call is placed to the boss’s line, the call is displayed on the boss and delegate’s phones, as shown next. Incoming call notification on boss and delegate’s phones As a delegate, you can answer an incoming call on a boss’s line, reject the call, or forward the call directly to the boss’s voicemail. To respond to an incoming call on the boss’s line: » Do one of the following: Select Answer. Select Dismiss or Ignore.
Polycom VVX Business Media Phones User Guide series phones, a steady red LED light on the boss’s line key indicates there is an active call on the boss’s line. The next figure displays a call on the boss’s line on a VVX 500/501 phone. Call on the boss's line on a VVX 500/501 phone View Held Boss Calls Bosses and delegates can both view held calls on the boss’s line. A flashing red bar or LED light indicates that a call is on hold on a boss’s line.
Polycom VVX Business Media Phones User Guide Transfer Boss Calls After a delegate answers a delegation call, the delegate can transfer the call to the boss’s phone using Safe Transfer, which enables the delegate to transfer the call to the boss’s phone and prevent the call from going to voicemail if the boss does not answer the call. To transfer a delegation call to the boss’s phone: » During a delegation call, press More > Safe Xfer. The Calls screen is displayed.
Polycom VVX Business Media Phones User Guide 3 Select a contact then select Dial or tap . The delegate and third-party phones display a notification indicating that a delegate is calling on behalf of a boss, as shown next. When a call is made on behalf of the boss’s line, a solid red bar is displayed on the line key on the boss’s phone. Join Conference Calls for a Boss You can join an incoming conference call on behalf of a boss’s line and add the boss to the conference call.
Polycom VVX Business Media Phones User Guide Placing a SCAP Call Any group member can place a call on the shared line. When a member places a call on the shared line, the other members are notified with a steady red LED light on the line key on members' phones. Multiple group members can place outgoing calls while a call is in progress on the shared line.
Polycom VVX Business Media Phones User Guide To make a call public: » During an active call, select Share. The call is now public, the Private soft key is displayed, and other group members can bridge into the call. Make Calls Private After you make a call public and allow group members to bridge into the call, you can make the call private to prevent more group members from bridging into the call. To make a call private: » During an active bridge call, select Private.
Polycom VVX Business Media Phones User Guide Create a Personal Ring Group with BroadSoft UC-One Simultaneous Ring When your phone is registered with a BroadWorks server, and you are signed into the phone with your BroadSoft UC-One credentials, you can use the Simultaneous Ring feature to add a list of phone numbers that will ring simultaneously when you receive an incoming call on your line.
Polycom VVX Business Media Phones User Guide To delete numbers from the Simultaneous Ring list: 1 Select UC-One on the Home screen or navigate to Settings > Features > UC-One Call Settings. On VVX 1500 phones, navigate to Menu > Settings > Features > UC-One Call Settings. 2 Select a line. 3 Select Simultaneous Ring Personal. 4 Select the numbers you want to remove and press Delete. Polycom, Inc.
Record Audio Calls On VVX 401/411, 500/501, 600/601, and 1500 phones, you can record audio calls onto a USB flash drive connected to your phone. Recordings are stored as .wav files on the USB flash drive, and you can record up to four hours in one file. For a list of supported USB flash drives to record phone audio, see Technical Bulletin 38084: Supported USB Devices.
Polycom VVX Business Media Phones User Guide To record a call: » During an active call, select Record > Start. An R is displayed on the USB icon and the message “Recording in progress” is displayed in the status bar. Note that some tones made on your contact’s phone are recorded. When you mute the microphone while recording, your audio is muted and only other participants’ audio in the call are recorded.
Polycom VVX Business Media Phones User Guide Record Conference Calls You can record a conference call in the same way as an active call with the following exceptions: ● All conference call participants are recorded. When a conference participant mutes his or her audio, that participant is not recorded. ● When you place a conference call on hold, the recording pauses. You can place or answer other calls, which are recorded in the same file. When you resume the conference call, the recording resumes.
Polycom VVX Business Media Phones User Guide Pause and Resume Played Recordings While you’re playing a recording, you can pause the recording, perform another tasks on your phone, and resume the recording at any time. To pause and resume a recording: 1 While the recording plays, select Pause. 2 Select Resume to continue playing the recording. When you receive an incoming call while playing a recording, the recording is paused automatically.
Video Calls Your administrator can enable your VVX 500/501, 600/601, and 1500 phone to receive and transmit video during calls. The VVX 1500 phones have a built-in camera, but the VVX 500/501 and 600/601 phones need a VVX Camera to transmit video. The VVX Camera is an optional accessory that attaches to the USB port on the VVX 500/501 and 600601 phones. See the VVX Camera Support page for information on how to attach the camera to your phone.
Polycom VVX Business Media Phones User Guide Web Info: Video conferencing etiquette For more tips on proper video conferencing etiquette, see Polycom’s The Etiquette of Video Conferencing and Telepresence. Using a VVX Camera With the Polycom VVX Camera attached to your VVX 500/501 or 600/601 phone, you can transmit video to contacts during calls. For information on attaching the VVX Camera to your phone, see the VVX Camera Quick Start Guide on the VVX Camera Support page.
Polycom VVX Business Media Phones User Guide To stop sending video with the privacy shutter: » On the side of the camera lens, rotate the Privacy Shutter Adjuster from the left to the right. Status Indicators and Messages for the VVX Camera This section includes the status indicators and messages that display on your phone for the VVX Camera connected to your VVX phone.
Polycom VVX Business Media Phones User Guide VVX Camera Messages VVX Camera firmware sync complete. Video available when next idle. Indicates that your camera is ready to use for your next video call. VVX Camera attached, camera ready. Indicates that your camera is ready to use. VVX Camera attached. Contact administrator to enable video. Indicates that your camera is ready to use. However, your phone isn’t enabled to send and receive video. Contact your system administrator to enable video calls.
Polycom VVX Business Media Phones User Guide Note: Does stopping video create an audio-only call? Stopping video doesn't create an audio-only call. Even if you stop video, video information is still transmitted to the far side as a still picture, and the call is still a video call. To dial an audio-only call, see Place Audio-Only Calls. To disable the transmission of your video for all calls: 1 Navigate to Settings > Basic > Video > Video Call Settings.
Polycom VVX Business Media Phones User Guide ● Display all incoming video calls on the full screen ● Change the way video displays ● View full-screen video with or without the PIP ● Display the PIP next to, or over, full-screen video Your video image is displayed at the top-right of the screen in a picture-in-picture (PIP) video, as shown next. The PIP is displayed on your Home screen and during video calls.
Polycom VVX Business Media Phones User Guide Change How PIP Video Displays You can update the way the PIP is displayed when you’re in full screen mode, when you view the far-side, or when you view your video on the full screen. You can change the following PIP settings: ● Local Camera View (Full Screen) Enables or disables the PIP from displaying when you view video on the full screen. The default setting is Enabled.
Polycom VVX Business Media Phones User Guide Far-side video display settings To change the way far-side video displays: 1 Navigate to Settings > Basic > Video > Video Screen Mode. For VVX 1500 phones, navigate to Menu > Settings > Basic > Video > Video Screen Mode. 2 From the Video Screen Mode screen, select and adjust the video screen settings. 3 Select Save. Display All Video Calls in Full Screen Mode By default, the far-side video always displays in the Active Call screen.
Polycom VVX Business Media Phones User Guide During a video call, including a conference call, a Video soft key is displayed. You can select this soft key to access video functions that can stop video transmission, display video in full screen, and swap the windows in which the video is displayed. Stop Sending Video You can stop transmitting video at any time during a call. For information on how to prevent video from transmitting for all calls, see the section Stop Video for All Calls.
Polycom VVX Business Media Phones User Guide Note: Why do I see a different No Video icon? Depending on the phone or system that has stopped sending video, you may see a different icon than the one shown above. Display Video Calls in Full Screen You can display the far-side video on the full screen, and your PIP continues to display in the corner with the soft keys hidden. In full screen, call details display along the bottom of the screen, including an icon that you can select to exit full screen mode.
Polycom VVX Business Media Phones User Guide Swapped video screens To swap where video is displayed: » During a video call, do one of the following: Tap Video > Swap. Tap the PIP. Handling Video and Audio Calls When you have multiple calls, you can easily manage a video call from the Calls screen. In the Calls screen on VVX 500/501 and 600/601 phones, you can identify the video call by the video stream that is displayed next to the call’s details.
Polycom VVX Business Media Phones User Guide video enabled who joined the conference. If you use the Join soft key to set up the conference, you see the video of the person who was held just prior to joining the conference. Note: Is it possible to view all video participants? Viewing all video participants requires the use of a Polycom Video Conference Bridge. For more information, contact your Polycom reseller.
Polycom VVX Business Media Phones User Guide Held video call View Video in Full Screen during Calls During a video call, you have the option of viewing video on the full screen instead of in the smaller Active Call screen. To set your video to display in full screen for all video calls, see the section Display All Video Calls in Full Screen Mode. To view full-screen video: » Do one of the following: Tap . Tap the video area to view video on the full screen. Tap Video, and select Full Screen.
Polycom VVX Business Media Phones User Guide Handling a Mixture of Video and Audio-Only Calls When you have multiple calls, you can easily manage a video call from the Calls screen. From the Calls screen, you can quickly identify the video call by the video stream that is displayed next to the call details, as shown next. Video calls on the Calls screen If two or more calls are video calls, only the active call shows a video stream of the far side.
Call Lists and Directories All VVX business media phones support a Recent Calls list, a Contact Directory and a Corporate Directory. The phones can also support a Skype for Business Directory, a BroadSoft Directory, and the GENBAND Address Books depending on your server and if enabled by your system administrator.
Polycom VVX Business Media Phones User Guide The following icons display next to a call to indicate the call type: ● Indicates a placed call ● Indicates a received call ● Indicates a missed call View Call Details In the Recent Calls list, you can view call details, edit call details before calling a contact, save a contact to your directory, and delete call entries. To view call details: » Select Info or tap next to a call record.
Polycom VVX Business Media Phones User Guide To sort Recent Calls entries by time or call name: 1 Select Sort or tap . 2 Under Sort, choose Time or Name. 3 Under Order, choose Ascending or Descending. Sort Entries by Call Type When you filter calls, you can choose to display only missed, received, or placed calls. Or, you can choose to display all call types (the default). To sort Recent Call entries by call type: 1 Select Type or tap . 2 Choose Missed Calls, Received Calls, or Placed Calls.
Polycom VVX Business Media Phones User Guide Managing the Contact Directory You can store a large number of contacts in your phone’s Contact Directory. Contact your administrator for the exact number of contacts available on your phone.
Polycom VVX Business Media Phones User Guide To add a contact to your Contact Directory: 1 In the Contact Directory, select Add or tap . 2 From the Add Contact screen, enter your contact’s information in the available fields. You are required to only enter a number in the Contact field when adding a new contact to the directory. You can choose to enter additionally information. 3 Select Save.
Polycom VVX Business Media Phones User Guide 2 From the Contact Information screen, do one of the following: Select Delete or tap . Select Info > Delete. A confirmation message is displayed, confirming that you want to delete the contact. 3 Select Yes to delete the contact. Managing the Corporate Directory Your system administrator can set up your phone so that you can access a Corporate Directory.
Polycom VVX Business Media Phones User Guide 3 From the Advanced Find screen, enter your search criteria, and select Submit. The screen displays a list of contacts, starting with the most successful matches. 4 Select a contact and select View to view the contact’s information. Save Corporate Directory Search Results You can save your last search results so that the next time you view the Corporate Directory, the results of your last search is displayed.
Polycom VVX Business Media Phones User Guide To search the Skype for Business Directory: 1 Select Skype for Business Search on the Home screen or navigate to Directories > Skype for Business Directory. A search screen is displayed. 2 Enter your contact’s name. If you’re using the onscreen keyboard, tap . The Skype for Business Directory displays your contact and similar contacts as you type your contact’s name.
Polycom VVX Business Media Phones User Guide 2 Enter your contact’s first or last name. If you’re using the onscreen keyboard, tap entered your contact’s information. after you have Your contact and similar contacts are displayed automatically as you type your contact’s information. Save Outlook Contacts to the Contact Directory You can save Outlook contacts to the Contact Directory on your phone. The first name, last name, and phone number of the contact are saved to the Contact Directory.
Polycom VVX Business Media Phones User Guide To perform an advanced search: 1 Navigate to Directories > BroadSoft Directory. A search screen is displayed. 2 Select Advanced Search in the BroadSoft Directory. The Advanced Search screen is displayed. 3 In the Advanced Search screen, choose to search for a contact by first name, last name, or a contact number. 4 Enter your search criteria, and select Submit. Your search results is displayed. 5 Choose your contact.
Polycom VVX Business Media Phones User Guide Using the Global Address Book GENBAND’s Global Address Book (GAB) is a read-only directory similar to the Corporate Directory, which is a company directory enabled and populated with contacts by your system administrator. Using the GAB, you can perform simple and advanced searches and save contacts to the Contact Directory or Personal Address Book.
Polycom VVX Business Media Phones User Guide To save contacts to the Contact Directory or Personal Address Book: 1 After you find your contact, select View. 2 In the Edit Contact screen, select Save. The contact is saved to the Contact Directory or your Personal Address Book. When you save a contact from the GAB to the Contact Directory or PAB, you can modify the contact’s information and save the new contact information in the PAB or Contact Directory.
Polycom VVX Business Media Phones User Guide 2 Select a contact and select Edit. The contact’s information, including first and last name, directory number, nickname, and other details is displayed. Search Your Personal Address Book You can search for contacts in the PAB by first name or last name. To search the Personal Address Book: 1 In the Contact Directory screen, select Search. Select the More soft key if you do not see the Search soft key. The Directory Search screen is displayed.
Polycom VVX Business Media Phones User Guide To edit Personal Address Book contacts on your phone: 1 In the Contact Directory screen, select a contact and select Edit. 2 Edit the information in the contact fields and select Save. The contact’s information is updated in the PAB. Troubleshooting: Modifying a contact entry fails If adding, editing, or deleting a contact fails, a message is displayed with the reason the modification failed.
Favorites and Contact Lists On your VVX phone, you can add contacts as favorites, view and manage Skype for Business contacts, view and manage BroadSoft UC-One contacts, and watch contacts in your Buddy list. This section includes the following topics: ● Managing Favorites ● Using Buddy Lists ● Managing Skype for Business Contacts ● Managing BroadSoft UC-One Favorites and Contacts Note: Feature availability Your phone may not support all of the features described in this section.
Polycom VVX Business Media Phones User Guide View Favorites You can view favorites in your Favorites list in the Directory or the New Call screen. Favorites display consecutively according to their index number. The contact with the lowest number is displayed first. To reorder your favorites, see the section Reorder Favorites. To see your Favorites list: » Select New Call > Favorites. View Favorites on the Home Screen On VVX 1500 phones, favorites display on the Home screen below the phone number.
Polycom VVX Business Media Phones User Guide 4 Select Save. Tip: Quickly deleting a favorite From the Lines screen, press and hold the favorite until the Contact Information screen is displayed. Select Delete or tap . The contact remains in your directory, but is no longer a favorite. Using Buddy Lists A Buddy list is a list of users whose status or presence you can monitor.
Polycom VVX Business Media Phones User Guide Tip: Dialing buddies You can quickly dial a buddy from your Buddy list. From the Lines screen, select Buddies, select the . buddy you want to call, and select Dial or tap Monitor Contacts on Your Buddy List You can monitor your buddies from your Buddy list. If a buddy is a favorite, you can also monitor the buddy from the Home and Lines screen. Your buddies display an icon next to their name to indicate their status.
Polycom VVX Business Media Phones User Guide To block a contact from viewing your status: 1 From your Contact Directory, select a contact. 2 From the Contact Information screen, select Edit or tap . 3 From the Edit Contact screen, select Block Buddy > Enabled. The default setting is Disabled. When enabled, the contact cannot watch your status, and the contact is displayed in your Blocked List. 4 Select Save.
Polycom VVX Business Media Phones User Guide Maximum Number of Contacts Permitted Phone Models Maximum Contacts VVX 201, 300, 301, 310, 311, 400, 401, 410, and 411 100 VVX 500, 501, 600, and 601 200 To add a Skype for Business contact to your contact list: 1 Select Contacts or navigate to Settings > Features > Presence > Contacts. 2 Select Add, enter your contact’s email address, and select Submit. If you’re using the onscreen keyboard, tap then Submit. Your contact is added to your Contact list.
Polycom VVX Business Media Phones User Guide To assign Skype for Business contacts to line keys on the expansion module: 1 Navigate to Settings > Basic > Line Key Customization. 2 Select Phone Line Keys. 3 Select a line key then select Assign. 4 Choose one of the following to assign your contact to the line key: Select Lync Search and enter your search criteria to find a contact in the Lync Directory. Select Contacts to choose a contact from the Contacts list. 5 Select your contact and press Assign.
Polycom VVX Business Media Phones User Guide Presence Icons on VVX 300 Series Phones Icons Description Available Busy, In a Call, In a Meeting, In a Conference Call Away, Be Right Back, Inactive, Off Work Do Not Disturb, Presenting, In Presentation Offline Unknown Blocked The following table shows the presence icons that display for Skype for Business contacts on VVX 201 phones.
Polycom VVX Business Media Phones User Guide Note: Out of Office setting in Outlook displayed on presence icons An asterisk on a presence icon indicates that a contact has set Outlook to Out of Office. For example, if a contact's presence is displayed as Available with an asterisk, that contact is signed into Skype for Business client as available but has set Outlook to Out of Office.
Polycom VVX Business Media Phones User Guide View the Skype for Business Contacts’ Information You can view the Skype for Business contact card for each of your Skype for Business contacts. From the contact card, you can place a call to one of the available numbers for your contact or place a call directly to a contact’s voicemail.
Polycom VVX Business Media Phones User Guide 2 Click Friends and Family. Your contact can now view all of your available contact information. Note: Changing the privacy relationship for contacts assigned as delegates You cannot change the privacy relationship for contacts assigned as a delegate for your line. Contacts you assign as delegates must maintain a privacy relationship of Workgroup.
Polycom VVX Business Media Phones User Guide To view BroadSoft UC-One contacts and favorites on the Lines screen: » From the Home screen, press the Home key. UC-One contacts and favorites display on the Lines screen, as shown in the following figure. You can also call BroadSoft Favorites from the Lines screen by selecting a contact. View BroadSoft UC-One Favorites in the Contact List In addition to viewing UC-One favorites on the Home screen, you can also view your favorites in the UC-One Contacts list.
Polycom VVX Business Media Phones User Guide 3 Choose your desired filter selection: If you select Favorites, only your BroadSoft UC-One Favorites display on the Home screen and in the UC Contacts list. If you select Online, only the BroadSoft UC-One contacts that are currently online display on the Home screen and in the UC Contacts list.
Polycom VVX Business Media Phones User Guide Web Info: Additional information on using BroadSoft applications For information on using BroadSoft applications, refer to the following resources: • BroadSoft UC-One • BroadSoft Instant Messaging & Presence Polycom, Inc.
Update Your Presence Status Polycom phones enable you to sign into your personal communication software client, such as Microsoft Skype for Business, and update your presence status on your phone. This chapter provides information on how to update your Skype for Business presence status or Buddy status on VVX phones. Note: Feature availability Your phone may not support all of the features described in this section.
Polycom VVX Business Media Phones User Guide Update Your Buddy Status You can update your status on your phone so that contacts can monitor your status from their phones. Your updated status is displayed in the status bar on your phone, and your contacts are automatically notified of your new status.
Access, Send, and Broadcast Messages You can send, broadcast, and access a variety of audio, verbal, video, and written messages on VVX phones. This section includes the following topics: ● Access Voicemail and Video Messages ● Access Skype for Business Voicemail Messages ● Send Instant Messages ● Broadcasting Messages with Group Paging ● Broadcasting Messages with Push to Talk Note: Feature availability Your phone may not support all of the features described in this section.
Polycom VVX Business Media Phones User Guide Note: Accessing voicemail remotely Contact your system administrator or service provider for information on remotely accessing your voicemail. Remove the Message Alert If you are not ready to listen to your messages when you receive new messages, you can temporarily remove the message alert. To temporarily remove a message alert: » From the Home screen, navigate to Messages > Message Center and select Clear. On VVX 1500 phones, press the Message key.
Polycom VVX Business Media Phones User Guide Managing Skype for Business Voicemail Messages From the Skype for Business Voicemail screen, you can call a contact, delete messages, or mark unread messages. Call a Contact from Voicemail After you listen to a contact’s voicemail, you can call the contact from the Voicemail screen. To call a contact from the Voicemail screen: » Select a message and select Call.
Polycom VVX Business Media Phones User Guide 5 Do one of the following: Press Select to choose a pre-scripted message from the Message Select screen. Select Edit to compose a custom message, and enter your message. 6 Select Send. Read Instant Messages Instant messages display in the order they are received with the first message received displaying first. To read instant messages: 1 From the Home screen, navigate to Messages > Instant Message.
Polycom VVX Business Media Phones User Guide ● Normal By default, broadcasts sent to groups 1 to 23 are considered Normal broadcasts. If two users begin a broadcast on the same group at the same time, the phone with the lower serial number continues to transmit while the other phone enters the receiving state. By default, all phones are configured to receive broadcasts sent to group 1. ● Priority By default, broadcasts sent to group 24 are considered Priority broadcasts.
Polycom VVX Business Media Phones User Guide Receiving Pages When You’re Not in an Active Call When you receive a page and you are not in an active call, the page immediately plays, regardless of the paging priority. While a page plays, you can: ● Hold the page. ● End the page. This ends the page at your phone only. ● Place a new call.
Polycom VVX Business Media Phones User Guide To change the default paging group: 1 Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging. On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Paging/PTT Configuration > Group Paging. 2 From the Group Paging Configuration screen, select Default Group, and select a new paging group number. When you press Paging, your phone sends pages using the new group.
Polycom VVX Business Media Phones User Guide ● Normal By default, broadcasts sent to channels 1 to 23 are considered Normal broadcasts. If two users begin a broadcast on the same group/channel at the same time, the phone with the lower serial number continues to transmit while the other phone enters the receiving state. By default, all phones are configured to receive broadcasts sent to channel 1. ● Priority By default, broadcasts sent to channel 24 are considered Priority broadcasts.
Polycom VVX Business Media Phones User Guide Select End PTT. After you select End PTT, you can immediately initiate another broadcast on another channel, even if the previous broadcast is in the waiting period. Tip: Automatically sending a PTT broadcast To automatically send a PTT broadcast on the default channel, press and hold Talk. After the transmitting beep, begin speaking. Receiving PTT Broadcasts To receive a broadcast sent on a particular channel, you need to be subscribed to that channel.
Polycom VVX Business Media Phones User Guide To reply to a PTT Broadcast: 1 During the 10-second waiting period, press and hold Talk 2 Begin talking. The broadcast is sent to all people listening on the channel. 3 When you finish talking, release Talk. The broadcast enters another waiting period until someone broadcasts again. If no activity occurs within the waiting period, the channel closes and no more broadcasts can take place.
Polycom VVX Business Media Phones User Guide Update Channel Subscriptions You can subscribe to any channel that has been enabled by your administrator and appears in your channels list. When you subscribe to a channel, you can send and receive PTT broadcasts on that channel. To subscribe to additional PTT channels: 1 Navigate to Settings > Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk.
Use Applications on Your Phone VVX phones can support optional applications configured by your system administrator. Ask your system administrator if your phone supports any of the applications discussed in this section, which includes the following topics: ● Using the Calendar ● Navigating the Browsers ● Using the Launch Pad on VVX 1500 Phones Password needed to access settings on your phone Some of the features described in this section require access to the Basic settings menu on the phone.
Polycom VVX Business Media Phones User Guide To navigate Day view: » Do one of the following: To view the previous day, select Previous or tap To view an upcoming day, select Next or tap . . To view a meeting, use the arrow keys to select a meeting or tap the meeting. Navigate to Other Views From Day view, you can also access other calendar views: Month and Meeting view. Note that month view is not available on VVX 201 phones.
Polycom VVX Business Media Phones User Guide To return to Day view: » Select Exit or tap . Use Meeting Reminders By default, your phone displays a meeting reminder 15 minutes before a meeting starts. Every minute before the meeting starts, the phone emits an alert tone and updates the meeting timer. If a meeting starts and you have not joined the meeting, the reminder indicates that the meeting is overdue.
Polycom VVX Business Media Phones User Guide 2 From the Calendar Settings screen, select Alert Tone. 3 Choose an alert tone and tap Play to hear the tone. Disable Meeting Reminders Meeting reminders are enabled on your phone by default. When enabled, your phone displays reminders for all meetings. You can choose to disable meeting reminders so they do not display on your phone for any meetings.
Polycom VVX Business Media Phones User Guide Join Skype for Business Meetings from the Calendar You can join Skype for Business meetings from the Calendar either from meeting reminders or Meeting view. To join a Skype for Business meeting from Meeting view: 1 From Day view, select the meeting. 2 In Meeting view, select Join Skype for Business Meeting, as shown next. Navigating the Browsers VVX phones support the following types of browsers: ● Idle Browser ● Web Browser phones).
Polycom VVX Business Media Phones User Guide When you open the Web Browser, a toolbar with navigation and editing soft keys is displayed for three seconds along the bottom of the screen, as shown next. You can use the navigation and editing soft keys to navigate between web pages and enter information into text boxes in the Web Browser. To view the Web Browser: » From the Home screen, select Applications. On VVX 1500 phone, press the Applications key.
Polycom VVX Business Media Phones User Guide Editing and Entering Text in the Web Browser Displays an onscreen keyboard (VVX 500, 600, and 1500 phones). Hides the editing icons and display the navigation icons. Using the Launch Pad on VVX 1500 Phones The Launch Pad on VVX 1500 phones is an optional feature that enables you to access local or web applications, directories, and information feeds from your phone. Ask your system administrator if the Launch Pad is enabled on your phone.
Polycom VVX Business Media Phones User Guide Select the My Info Portal icon, and select the feed you want to view. If you haven’t enabled the My Info Portal application yet, you have to set up an account before you can access the application. See Enable My Info Portal. Select an additional application to launch. For information on using custom applications, contact your system administrator.
Customize Your Phone This section explains how to customize your phone so that it is unique to you. Basic customizations include changing the time and date format and updating the screen brightness. You can also set up a screen saver or use your phone as a digital picture frame.
Polycom VVX Business Media Phones User Guide Customize the Time and Date Display The time and date display in the status bar. When your phone cannot obtain a time and date, the time and date display flashes. If this happens, or if the time and date are incorrect, contact your system administrator. The following figure shows the default format for the time and date.
Polycom VVX Business Media Phones User Guide This feature is not available on VVX 101 phones, Check with your system administrator to find out if this feature is available on your phone. Set the Backlight Intensity You can change the Backlight On intensity and the Backlight Idle intensity separately, and you can choose a high, medium, or low intensity, or turn off the backlight entirely. When you change the Maximum Intensity, you modify the entire backlight intensity scale.
Polycom VVX Business Media Phones User Guide To change the background picture: 1 Navigate to Settings > Basic > Preferences > Background. On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Background. The Background screen is displayed. Depending how your system is set up, you might have to navigate to Settings > Basic > Preferences > Background > Select Background. The Select Background screen is displayed instead. 2 Select a background image, if available.
Polycom VVX Business Media Phones User Guide To add your own picture using the Web Configuration Utility: 1 Enter your phone’s IP address into the web browser on your computer. 2 Select User, and enter 123 for the Password. 3 From the menu bar, select Preferences > Background. 4 Click + Add a new background image. 5 Click Select a file from PC/Desktop, and click Choose File for Phone Image. 6 Choose your picture file, and click Open. 7 Click Save. The file is added to the list of possible backgrounds.
Polycom VVX Business Media Phones User Guide To reset your background image to the default: 1 Navigate to Settings > Basic > Preferences > Background. On VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Background. 2 From the Background screen, select Default. Enable Transparent Line Keys By default, your phone displays line keys with a blue background.
Polycom VVX Business Media Phones User Guide Enabling Screen Savers Another way to personalize your phone is to enable a screen saver that can either show default pictures stored on your phone, the idle browser, or pictures stored on a USB flash drive. Ask your system administrator if this feature is available on your phone.
Polycom VVX Business Media Phones User Guide The phone can only display the photos as your screen saver when the USB flash drive is attached to the phone. To set up a screen saver of your pictures: 1 Place one or more pictures on a USB flash drive, either in the root directory or in a folder. 2 Attach the USB flash drive to your phone. The USB icon is displayed on the status bar. 3 Navigate to Settings > Basic > Preferences > Picture Frame.
Polycom VVX Business Media Phones User Guide You can disable a screen saver—prevent it from starting, even if your phone has been idle for the specified period of time—by doing the following: ● Removing the USB flash drive. The screen saver does not display until you attach the USB flash drive again, and your phone is idle for the period of time you specified. ● Disabling the Screen Saver setting.
Polycom VVX Business Media Phones User Guide Performing Tasks in the Picture Frame Use the icons in the following table to perform actions in the Picture Frame. Selecting Icons to Display Your Pictures Icons Action View thumbnails of your pictures. View the previous picture. View the next picture. Pause and display the current picture only. Starts the display of pictures one-by-one again. Stop displaying the pictures.
Polycom VVX Business Media Phones User Guide To change your office hours: 1 Navigate to Settings > Basic > Power Saving > Office Hours > Start Hour. On VVX 1500 phones, navigate to Menu > Settings > Basic > Power Saving > Office Hours > Start Hour. 2 From the Start Hour screen, select a day of the week. 3 Enter a start time using the 24-hour clock. You can enter a start time from 0 to 23. 4 Select Save. 5 From the Office Hours screen, select Duration. 6 From the Duration screen, select a day of the week.
Polycom VVX Business Media Phones User Guide ● Change Incoming Call Notifications ● Set a Ringtone for Incoming Calls ● Set a Ringtone for Individual Contacts ● Change the Volume Change Incoming Call Notifications You can choose whether you hear sound effects—all phone sounds except call audio—from the handset, headset, speaker, or the active audio device you set. For example, you can configure your phone to ring on your headset instead of the speaker.
Polycom VVX Business Media Phones User Guide Change the Volume You can increase the volume of your ringtone and the audio during a call. To change the volume of the ringtone or audio during calls: » Press one of the Volume keys Polycom, Inc. to increase or decrease the audio.
Extend Your Phone’s Capabilities with Accessories This section includes accessories and applications that you can use to extend your phone’s capabilities. Your phone may not support all of the accessories or applications described in this section. Check with your system administrator to find out which of these applications or accessories are available on your phone.
Polycom VVX Business Media Phones User Guide Connecting a Headset For setup information on how to connect a headset to your phone, see the Quick Start Guide for your phone on the Business Media Phones Support page. Your phone does the following when connected to analog and USB headsets: ● When an analog headset is connected and in use, the headset key glows green. Note that the headset key does not glow on VVX 101 and 201 phones. ● When an USB headset is connected and in use, the headset key glows blue.
Polycom VVX Business Media Phones User Guide To reactivate Headset Memory Mode: » Press the headset key twice. Using Electronic Hookswitch When you use a headset that supports electronic hookswitch (EHS), you can place, answer, and end calls by using the controls on your headset. To use EHS, you need a headset that includes a serial control interface in addition to the standard analog headset jack (RJ-9) interface.
Polycom VVX Business Media Phones User Guide Choose Regular Mode (default) if another headset is attached. Change the Headset Mode Headsets that come with a docking station have two modes: soft phone and desk phone mode. In order for you to control your phone using your headset, your headset must be in soft phone mode. If you cannot operate the phone from your headset, it is possible your headset is in desk phone mode.
Polycom VVX Business Media Phones User Guide Enable Bluetooth and Connect a Headset In order to use a Bluetooth headset with your phone, you need to enable Bluetooth, pair your headset, and connect your Bluetooth device to your phone. You can pair up to four Bluetooth headsets with your phone; however, you can connect only one headset at a time. The following instructions are intended as a guide, and do not apply to all Bluetooth devices.
Polycom VVX Business Media Phones User Guide Disconnect and Remove Your Bluetooth Headset You can disconnect your headset from your phone, but still keep it paired. When you disconnect a headset, it remains paired so you can easily connect it to your phone again. You can also remove your headset so that it is no longer paired or connected. When you remove your headset, it won’t display in the Manage BT Headsets screen.
Polycom VVX Business Media Phones User Guide To connect using the direct method: 1 Click Start > Programs > Polycom > Polycom Desktop Connector. The PDC icon is displayed as an active program on your taskbar, as shown next. 2 Navigate to the PDC Configuration screen on your phone: For VVX 1500 phones, navigate to Menu > Settings > Basic >PDC Configuration. For other VVX phones, navigate to Settings > Basic >PDC Configuration. The PDC Configuration screen is displayed on your phone screen.
Polycom VVX Business Media Phones User Guide To find your computer’s IP address: 1 Click Start > All Programs > Accessories > Command Prompt. 2 In the Command Prompt, type ipconfig and press Enter. 3 Note your server address on the IPv4 Address line, as shown next. Connect Using the Indirect Method After you find your phone’s IP address, you can start the PDC program and connect your phone to your computer using the indirect method.
Polycom VVX Business Media Phones User Guide 8 A message is displayed asking you to allow sharing with your computer. Select Yes. 9 A dialog box is displayed on your computer asking if you wish to allow remote control of your phone. Click OK to complete the setup process. The PDC icon turns red, shown next, indicating that you have successfully enabled the PDC program.
Polycom VVX Business Media Phones User Guide Using Keyboard Shortcuts to Perform Tasks on Your Phone The PDC extends your keyboard and mouse functionality onto your phone and enables you to do the following: ● You can right-click a field on your computer and select the cut or copy information and paste the information onto your phone. You can also cut, copy and paste text from your computer onto your phone using keyboard shortcuts: Cut (Ctrl+X) Copy (Ctrl+C), Paste (Ctrl+V).
Polycom VVX Business Media Phones User Guide Function and Alt Key Mappings for VVX 1500 Phones Function Key Phone Key Alt Key F5 Right-most soft key Alt + F5 Phone Key Alt + F6 F6 or F7 Alt + F7 F8 Alt + F8 New Call soft key F9 Talk soft key (if PTT is enabled) Alt + F9 End Call soft key F10 NA Alt + F10 Settings F11 Alt + F11 F12 Alt + F12 N/A Function and Alt Key Mappings for VVX Phones Function Key Phone Key Alt Key Phone Key F1 First soft key from the left on your phone’
Polycom VVX Business Media Phones User Guide Function and Alt Key Mappings for VVX Phones F11 Applications Alt+F11 Alt+F12 F12 ACD Sign Out (if enabled) Enter Text in a Different Language You can also enter text in different languages onto your phone using your keyboard. Note: You can't use the PinYin character entry method The PDC does not allow you to type Chinese characters into fields on your phone using the PinYin character entry method on your computer keyboard.
Polycom VVX Business Media Phones User Guide 3 Move your cursor onto your phone’s display screen. The PDC program changes your keyboard language when you move your cursor onto your phone’s screen. 4 On the phone, enter text in your chosen language. In the following graphic, Russian characters are entered on the VVX 500/501.
Polycom VVX Business Media Phones User Guide 3 Wait until both the Power and LAN LEDs on the Wi-Fi adapter are solid green. 4 Make sure the computer gets the IP address. 5 Open your browser. The NETGEAR WNCE2001 Wi-Fi adapter setup page is displayed automatically. Refer to the Troubleshooting section of the NETGEAR WNCE2001 User Guide if you open your browser and do not see the WNCE2001 Wi-Fi Adapter set up page. 6 Follow the instructions on the setup page.
Polycom VVX Business Media Phones User Guide Note: VVX Expansion Modules not supported in UC Software 5.0.x The VVX Expansion Modules are not supported on VVX phones running UC Software 5.0.x. The expansion modules are supported only on VVX phones running UC Software 4.1.6, 4.1.7, and 5.1.x and later.
Polycom VVX Business Media Phones User Guide VVX Color Expansion Module Hardware Feature Descriptions Reference Number Feature Feature Description 1 Line Key Selects available line key contacts, functions, and assignments. 2 LED Indicators Indicates a line or busy lamp field contact’s status. The following lists the LED Indicator behaviors shown on the expansion modules: • Solid Green Indicates an active call in progress. • Fast-Flashing Green Indicates an incoming call.
Polycom VVX Business Media Phones User Guide The next figure illustrates the features, components, and keys available on the VVX Expansion Modules with a paper display. The table lists each numbered feature shown in this figure. VVX Expansion Module with paper display features VVX Expansion Module Hardware Feature Descriptions Reference Number Feature Feature Description 1 Line key Selects available line key contacts, functions, and assignments.
Polycom VVX Business Media Phones User Guide VVX Expansion Module Hardware Feature Descriptions Reference Number Feature Feature Description 4 Plastic Cover Overlying Directory Card Protects the directory card. The directory card is a paper sheet that displays line numbers, busy lamp field contacts, favorites, and line key functions. 5 Plastic Cover Cut Out Helps insert or remove the plastic cover.
Polycom VVX Business Media Phones User Guide table. When you reach the maximum number of display spaces on your phone, the next function you add is assigned to the first available line key on your expansion module.
Polycom VVX Business Media Phones User Guide 2 Select Expansion Module Line Keys. 3 Press a line key on the expansion module and select Assign. 4 Choose one of the following to assign your contact to the line key: Select Lync Search and enter your search criteria to find a contact in the Lync Directory. Select Contacts to choose a contact from the Contacts list. 5 Select your contact and press Assign. The contact is assigned to the selected line key.
Polycom VVX Business Media Phones User Guide 5 In the confirmation dialog box, select Yes to download the directory card. 6 Select Save > Open. The directory card is displayed. Insert the Directory Card on the VVX Expansion Module After you download the directory card, you can print and insert the directory card on your VVX Expansion Module.
Polycom VVX Business Media Phones User Guide is automatically enabled for VVX Color Expansion Modules connected to VVX phones with UC Software 5.1.0 or later. Smart Paging does not affect how pages are ordered on VVX Expansion Modules with paper displays.
Polycom VVX Business Media Phones User Guide ● If you have three expansion modules connected to your VVX phone, the pages are ordered non-sequentially. As shown in the next figure, the pages display on the three expansion modules in the following order: Pages 1, 4, and 5 display on the first expansion module. Pages 2, 6, and 7 display on the second expansion module. Pages 3, 8, and 9 display on the third expansion module.
Polycom VVX Business Media Phones User Guide Connecting to Skype for Business on Your Phone Using Better Together over Ethernet Better Together over Ethernet (BToE) with Skype for Business on VVX phones enables you to control Skype for Business audio and video call activity from your VVX phone and your computer using your Skype for Business client. You can also use BToE to sign in to your phone using your Skype for Business credentials.
Polycom VVX Business Media Phones User Guide 4 Ensure that the dialog box lists Polycom Inc. as the verified publisher and click Yes. If Polycom Inc. is not listed as the publisher, click No and download the application again from the Polycom Voice Support site. A Windows Security dialog box is displayed. 5 Ensure that the dialog box lists Polycom Inc. as the publisher and click Install. 6 Select the Always trust software from Polycom Inc.
Polycom VVX Business Media Phones User Guide 4 Find Polycom BToE Connector, and uncheck the check box, as shown next. 5 Click OK > Exit without restart. Enable and Pair Better Together over Ethernet Before you can begin using BToE, you must pair your Polycom phone and your computer to enable BToE. To pair your phone with your computer and enable BToE: 1 Connect an Ethernet cable from your computer to the PC port on your phone.
Polycom VVX Business Media Phones User Guide To select Polycom VVX Phone as your primary audio device: » In your Skype for Business client, click the audio device icon and select Polycom VVX Phone as your primary device, as shown next.
Polycom VVX Business Media Phones User Guide If signed in with different user accounts and the incoming call is for the account signed into Skype for Business, click Answer in the Skype for Business client. The call is displayed on your VVX phone and in the Skype for Business client, the PC audio icon is displayed next to the Skype for Business call, and the audio for the call is played through the phone’s speakerphone.
Polycom VVX Business Media Phones User Guide Use Your Phone as Your Primary Audio Device for Your Computer In addition to the audio from Skype for Business calls playing on your phone, you can also have the audio from media, such as music or web videos, play on your VVX phone by setting your phone as your primary audio device for your computer. To set your phone as the default audio device for your computer: 1 On your computer, click Start > Control Panel.
Polycom VVX Business Media Phones User Guide Uninstall the Polycom BToE Connector You can uninstall the Polycom BToE Connector at any time. Note that after you uninstall the Polycom BToE Connector, you can no longer use BToE. If you decide to start using the BToE feature again, you must reinstall the Polycom BToE Connector and repeat the steps for enabling and pairing your Polycom phone and computer.
Accessibility Features on Your Phone This section provides information for the following accessibility features available on VVX business media phones: ● Features for Hearing-Impaired Users ● Features for Vision-Impaired and Blind Users ● Features for Mobility-Impaired Users Features for Hearing-Impaired Users The following table lists the accessibility features on VVX business media phones for hearing-impaired users.
Polycom VVX Business Media Phones User Guide Accessibility Features on VVX Business Media Phones for Hearing-Impaired Users Electronic hookswitch support If you use a headset that supports electronic hookswitch (EHS), you can use the controls on your headset to answer and end calls. In addition, you may be able to mute calls and control volume from your headset (see Enable Electronic Hookswitch).
Polycom VVX Business Media Phones User Guide Features for Mobility-Impaired Users The following table lists the accessibility features on VVX business media phones for mobility-impaired users. Accessibility Features on VVX Business Media Phones for Mobility-Impaired Users Accessibility Feature Description Auto-answer feature VVX phones can auto-answer calls, so you don't have to lift a handset, push a button, or select a key to answer a call (see Answer Calls Automatically).
Maintain Your Phone When your phone is unable to operate properly, you need to investigate or troubleshoot issues among other tasks your administrator may ask you to perform.
Polycom VVX Business Media Phones User Guide Restart the Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting. Caution: Restarting your phone Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without restarting the phone. In addition, your administrator may want to troubleshoot your phone before you restart it.
Polycom VVX Business Media Phones User Guide 2 From the Test Hardware screen, select one of the following: Audio Diagnostics Keypad Diagnostics Display Diagnostics Touch Screen Diagnostics Brightness Diagnostics LED Diagnostics Clean the Touchscreen The touchscreen on VVX 500/501, 600/601, and 1500 phones requires minor maintenance, but you may periodically need to clean the touchscreen. Use a clean, dry, microfiber cloth—the kind you would use to clean glass surfaces—to wipe the touchscreen.
Polycom VVX Business Media Phones User Guide When the software update notification is displayed on your phone, you can choose to update your phone’s software at that time. To update your phone’s software: » When prompted to update your software, select Update. The phone reboots and the software is updated on the phone.
Polycom VVX Business Media Phones User Guide Update Your Skype for Business Phone Software When you are signed into Skype for Business on your phone, you can update your phone with the latest UC Software from the Skype for Business server. When a software update is available, a notification is displayed on your phone. This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find out if this feature is available on your phone.
Troubleshooting This section lists potential issues, problems, and common difficulties and possible solutions to guide you towards resolving those issues. Speakerphone If your speakerphone doesn’t work, your system administrator may have disabled it. If this is the case, a message is displayed informing you that Handsfree is disabled after you press the speakerphone key. In this case, use the handset or a headset to handle calls.
Polycom VVX Business Media Phones User Guide ● The message “Login Credentials have failed. Please update them if the information is correct” is displayed on the screen. ● A red lock icon is displayed under the time in the status bar. ● The message “Invalid login credentials” scrolls under the time in the status bar. ● The Calendar icon that displays on the Home screen is not available.
Polycom VVX Business Media Phones User Guide Common PDC Problems and Solutions Issue Corrective Action The computer and phone cannot establish a connection. Verify the Polycom Desktop Connector settings on your phone. You may need to reboot your phone or press the Reconnect soft key. I can’t enter information in a phone field using my computer keyboard. Check to see if the phone field has a flashing cursor. You can use PDC only to enter information in a phone field if the field has a flashing cursor.
Polycom VVX Business Media Phones User Guide Common Bluetooth Headset Issues and Solutions Issue Corrective Action The Bluetooth settings do not display on my phone Do one of the following: • Check with your system administrator to see if the Bluetooth feature is enabled on your phone. • Make sure the Bluetooth Radio setting is on. See Enable Bluetooth and Connect a Headset. My headset doesn’t pair automatically.
Polycom VVX Business Media Phones User Guide If the application installation continues to fail, find the log file for the installation error and call Polycom Technical Support. The technical support representative needs the log file to understand why the installation failed. To find the log file: 1 Open the Start menu and select your user name. 2 Select the folders AppData > Local > Temp > MSI*.LOG. If you cannot access the log files, contact your system administrator for assistance.
Polycom VVX Business Media Phones User Guide 4 Click OK. Return to Enable and Pair Better Together over Ethernet and follow the steps for pairing your Polycom phone with your computer. Polycom, Inc.
