Operation Manual

Polycom VVX Business Media Phones User Guide
Polycom, Inc. 57
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After you answer the incoming call, the call becomes active.
Answer Calls from the Calls Screen
When you don’t answer an incoming call within 10 seconds, the Incoming Call screen disappears, and either
the Calls screen is displayed.
To answer the call from the Calls screen:
» Select the incoming call, and select Answer.
Answer a Call When in a Call
When you are in an active call and an incoming call arrives on the same or a different line, a call waiting
tone beeps, and the Incoming Call screen is displayed.
To answer an incoming call during a call:
» Select Answer.
The active call is placed on hold, and the incoming call becomes active.
If you don’t answer the call within 10 seconds, the Incoming Call screen disappears, and either the Calls
screen is displayed.
Answering Calls on Shared Lines
Incoming calls to a shared line causes all registered phones to ring, and the call can be answered on any
of the phones. When you or another person answers the incoming call, a green indicator light is displayed
on the line key on all phones for the shared line.
You can also choose to ignore the incoming call by selecting Silence. The phone stops ringing, and the
visual notification continues to display giving you the option to answer the call.
Answer Calls Automatically
You can set up your phone to automatically answer calls using the Auto Answer feature. When this feature
is enabled, your phone automatically answers all incoming calls using the speakerphone. Your system
administrator sets how many times your phone rings before the call is automatically answered.
When Auto Answer is enabled and you receive an incoming call while in a call, the incoming call is not
answered until you end or hold the current call.
To enable your phone to automatically answer calls:
1 Navigate to Settings > Basic > Preferences > Auto Answer.
For VVX 1500 phones, navigate to Menu > Settings > Basic > Preferences > Auto Answer.
Note: Answering calls when your phone is locked
If your phone is locked, you must enter a user password before answering the call. See the section
Answer Calls on a Locked Phone.