Operation Manual

Polycom VVX Business Media Phones User Guide
Polycom, Inc. 66
Manage Calls
You can manage a call by holding, resuming, or transferring the call, or you can initiate a conference. When
you have more than three held calls on a line, you can press the left and right arrow keys to display the
remaining held calls.
To manage calls:
1 Tap the line with the held calls.
The first held call on the line is automatically resumed.
2 Tap or use the right arrow key to view additional held calls.
3 Tap a held call.
4 Do one of the following:
 Tap Hold or press the Hold key to place an active call on hold.
 Tap Resume or press the Hold key.
 Tap End Call to end a call with a contact. You can end active calls only, so resume the held call
first before ending it.
 Tap Transfer to send the call to another contact.
 Tap Conference to initiate a conference call.
Managing Calls on VVX 101, 201, 300, 400, 500, and 600 Series Phones
On VVX 101, 201, 300 series, 400 series, 500 series, and 600 series phones, you can see the number of
calls for each line from the Lines screen, as shown next. On all VVX business media phones, a green light
on the line key indicates a line with an active call, and a red light indicates a line with one or more held calls.
Multiple Calls on phone lines on the Lines screen
Display Calls from the Lines Screen
You can display the calls for each line from the Lines screen.
To display all the calls for a particular line from the Lines screen:
» Do one of the following:
 Press and hold the line key.