Operation Manual

Polycom, Inc. 89
Shared Lines
All VVX business media phones support multiple and shared lines, except VVX 101. Your administrator can
customize your phone so that you have multiple shared lines enabled.
This section provides information on the following topics:
● Missed and Received Calls on Shared Lines
● Hold Calls Privately on Shared Lines
● Barge In on Calls for Busy Lamp Field Lines
● GENBAND’s Multiple Appearance Directory Number - Single Call Appearance
● Shared Line Appearance for Skype for Business
● Boss-Admin for Skype for Business
● Alcatel-Lucent Shared Call Appearance
● Create a Personal Ring Group with BroadSoft UC-One Simultaneous Ring
Shared Line Limitations
The following features are not available or have limitations on phones with shared lines:
● Forwarding an incoming call is not available.
● Enabling Do Not Disturb on shared lines disables ringing only, and a visual notification of the call is
displayed with the option to answer the call.
● Registering lines as shared lines is not available for lines that use the H.323 protocol.
Missed and Received Calls on Shared Lines
When you have an incoming call on a shared line, which none of the phones answer, the call is displayed
in the Missed Calls list on all the phones. If you have an incoming call on a shared line and you or any of
the other phones answer the call, the call is not logged as missed on any phone.
Your administrator can configure the phones so that if you have an incoming call on a shared line and one
phone answers, the other phones log the call as a received call. That way, if another phone on a shared line
answers an incoming call, you can still view the call information from your phone’s call lists even if you did
not answer the call.
See the section View Recent Calls for information on viewing missed or received calls.