Operation Manual

Polycom VVX Business Media Phones User Guide
Polycom, Inc. 95
To resume a call on the shared line:
» Select the corresponding line key and lift the handset.
When a held call is resumed by another SLA member, the other group members are notified of the call’s
new status with a steady red LED light on the line key on the members’ phone.
Boss-Admin for Skype for Business
When your phone is registered with the Polycom with Skype for Business server, you can use the
Boss-Admin feature to manage shared lines. The Boss-Admin feature enables you to manage phones on
your network and see when there is an answered call, when a call is on hold, or when a call has ended on
a boss or delegate line. A boss can assign delegates and delegates can manage calls on behalf of the
boss’s line.
This feature is not available for VVX 101 and 1500 phones. Check with your system administrator to find
out if this feature is available on your phone.
This section includes information and instructions on using the following Boss-Admin functions:
● Assign Delegates
● Set a Ringtone for Boss Calls
● Edit the Delegates Group
● Managing Calls on the Boss’s Line
● Join Conference Calls for a Boss
Assign Delegates
You can assign up to 25 delegates to your line using your Skype for Business client; however, you cannot
assign yourself as a delegate to a boss’s line. You can have delegates and be a delegate for another boss’s
line, and you can assign your bosses as delegates for your line.
Delegates can be assigned to up to 18 bosses’ lines depending on the number of line keys available on their
VVX phone and if a VVX Expansion Module with a color display is connected to the phone (see the section
Connecting Polycom VVX Expansion Modules to Your Phone).
If all available line keys have been assigned to boss contacts and an expansion module is not attached to
the phone, additional contacts are not shown on the phone’s screen. For example, Bob can be a delegate
for Alice, Anna, Ken, and Jim because he has four line keys available on his phone. If Bob has an expansion
module connected to his phone, he can be assigned to an additional 14 bosses’ lines, which are shown for
the line keys on the expansion module.
To assign delegates:
1 In your Skype for Business client, click and select Tools > Call Forwarding Settings.
2 Select Simultaneously Ring > My Delegates, as shown next.