Operation Manual
Polycom VVX Business Media Phones User Guide
Polycom, Inc. 160
Receiving Pages When You’re Not in an Active Call
When you receive a page and you are not in an active call, the page immediately plays, regardless of the
paging priority.
While a page plays, you can:
● Hold the page.
● End the page. This ends the page at your phone only.
● Place a new call.
Listen to Pages during Active Calls
How you handle a page when you are in an active call depends on the page priority and whether your phone
is set up to receive a page when you are in an active call.
The following occurs when you receive a page during a call:
● When your phone is set up to receive Normal pages during active calls, the page immediately plays,
and you hear audio from both the active call and the page.
● When your phone is not set up to receive Normal pages during active calls, the page is displayed as
a Pending page.
● When the page is a Priority or Emergency page, the page immediately plays. You hear audio from
the active call and the page.
To listen to a page during a call:
» Do one of the following,
For pages that play automatically during a call, hold the call to hear only the page.
For Pending pages, select Accept or hold the call.
When you adjust the volume of a non-emergency page, your phone uses the adjusted volume for
subsequent non-emergency pages. However, only your system administrator can change the volume of an
Emergency page.
Group Paging Settings
This section provides information on changing your default paging group, updating page group
subscriptions, and enabling pages to play during active calls.
Change the Default Paging Group
When you press and hold Paging, your page is automatically sent to the default paging group 1. You can
change the default paging group to any other group.
Password needed to access settings on your phone
The features described in this section require access to the Basic settings menu on the phone. If your
phone requires a password to access the Basic settings menu, contact your system administrator for
assistance customizing your phone.