Operation Manual

Polycom, Inc. 225
Troubleshooting
This section lists potential issues, problems, and common difficulties and possible solutions to guide you
towards resolving those issues.
Speakerphone
If your speakerphone doesn’t work, your system administrator may have disabled it. If this is the case, a
message is displayed informing you that Handsfree is disabled after you press the speakerphone key. In
this case, use the handset or a headset to handle calls.
USB Port
If you attach a USB device to your VVX 401/411, 500/501, 600/601 or 1500 phone, and the phone does not
detect the attached USB device, your system administrator may have disabled the USB port on your phone.
In this case, you cannot attach a USB flash drive to your phone to use the following features:
● Call recording
● Picture frame
● USB headset
● VVX Camera for video calls on VVX 500/501 and 600/601 phones
● USB charging device on the VVX 600/601
Contact your system administrator for help on enabling the USB port on your phone.
Troubleshoot the Calendar
When you do not see the Calendar icon on the Home screen, or you are not receiving meeting reminders,
it is possible that your phone is not connected to the Microsoft Exchange Server.
To reconnect to the server and use the Calendar feature again:
1 Navigate to Settings > Features > Calendar.
2 From the Calendar screen, select Connect.
Login Credentials
If your phone has incorrect login credentials, or if you need to re-submit Login Credentials, one of the
following messages or icons display on your phone: