Deployment Guide for the Polycom® VVX™ C Business Media Phone for Cisco® Unified Communications Manager (SIP) SIP 3.2.2 | July 2010 | 1725-16828-001 Rev.
Trademark Information POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners.
About This Guide This guide explains how to deploy the Polycom VVX 1500 C Business Media Phone in a Cisco® Unified Communications Manager environment. In this environment, you will be able to conduct both voice and video calls. In this guide, you will find everything you need to set up the Polycom VVX 1500 C phone in an environment running Cisco Unified Communications Manager version 6 and 7. Be sure to verify that your network is prepared for configuring the phone and Cisco Unified Communications Manager.
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Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1 Supported Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2 Unsupported Phone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3 Unsupported Cisco Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Deployment Guide for the Polycom VVX 1500 C 4 Troubleshooting the Polycom VVX 1500 C Phone . . . . . . . . 4–1 Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Polycom VVX 1500 C Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2 Upgrading the Polycom VVX 1500 C Phone . . . . . . . . . . . . . . . . . . . . . . . . 4–2 A Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1 Overview This guide provides information for system administrators who want to deploy the Polycom VVX 1500 C Business Media Phone in a Cisco Unified Communications Manager environment. It also describes how to upgrade the phone’s software when it is connected in a Cisco Unified Communications Manager environment. The phone must be running SIP application 3.1.3 (phone software) or later. The Polycom VVX 1500 C phone is compatible with the following: Cisco Unified Communications Manager versions 6 and 7.
Deployment Guide for the Polycom VVX 1500 C Polycom strongly recommends that you connect the Polycom VVX 1500 C to the LAN using the included network cable. A LAN connection enables access to a provisioning server as well as a time server. A provisioning server facilitates software upgrades, configuration management, and diagnostic logging, which is helpful if troubleshooting is required. Access to a time server enables display of the current date and time on the phone's display.
Overview Unsupported Phone Features The following features are not supported on the Polycom VVX 1500 C (due to proprietary Cisco extensions): • Call Pickup • Group Call Pickup • Directed Call Pickup • Call Park • Presence and buddy lists • Instant Messaging • Automatic Call Distribution (ACD) Login/Logout • Secure Real-Time Transport Protocol (SRTP) • Last Call Return • Barge-In • Busy Lamp Field Unsupported Cisco Features The following Cisco features are not supported on the Polycom
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2 Configuring Cisco Unified Communications Manager The Polycom VVX 1500 C phone, managed by Cisco Unified Communications Manager, is designed to be used like a regular phone on a public switched telephone network (PSTN). This chapter provides basic instructions for setting up Cisco Unified Communications Manager.
Deployment Guide for the Polycom VVX 1500 C To add the Polycom VVX 1500 C to Cisco Unified Communications Manager: 1. Open a Cisco Unified Communications Manager web administration session. You will prompted to enter your user name and password. Part I: Phone Security Settings 2. Select System > Security Profile > Phone Security Profile >. 3. Select +Add New.
Configuring Cisco Unified Communications Manager 4. Select Third-party SIP Device (Advanced) and click Next. 5. In the Name text box, enter a profile name appropriate for the system. 6. Select the Enabled Digest Authentication check box. 7. Click the Save button. In the status bar near the top of the page, “Update Successful” appears.
Deployment Guide for the Polycom VVX 1500 C Part II: Adding a Phone User 8. Select User Management > End User > +Add New. The following screen appears. 9. In the User ID text box, enter a user ID according to system and account policies. If you cannot add a user here, your system may be LDAP integrated, in which case you can use an existing user ID (essentially associating the phone to an existing user) or have your LDAP administrator create a new user ID for this phone. 10.
Configuring Cisco Unified Communications Manager 11. In the Digest Credentials text box, enter the digital credentials for the phone. This is the same password that will be used in the phone’s configuration file or to access the web interface. Refer to Deploying Phones From the Provisioning Server on page 3-10 and Upgrading the Phone’s Software on page 3-14. 12. In the Confirm Digest Credentials text box, enter the same value that you entered in the previous step. 13. Click the Save button.
Deployment Guide for the Polycom VVX 1500 C 15. Select Third-party SIP Device (Advanced), then click Next. The following screen appears. Note that the data shown in this section is only an example. 16. In the MAC Address text box, enter the MAC Address of the phone. 17. (Optional) In the Description text box, enter a description. 18. From the Device Pool list, select the device pool appropriate for your Cisco Unified Communications Manager system phones. 19.
Configuring Cisco Unified Communications Manager 22. From the Device Security Profile list, select the profile created in step 5. The following screen appears. Note that the data shown in this section is only an example. 23. In the Digest User field, select the user created in step 8. 24. Click the Save button. In the status bar near the top of the page, “Update Successful” appears. 25. Reset the Polycom VVX 1500 C in Cisco Unified Communications Manager. 26.
Deployment Guide for the Polycom VVX 1500 C 27. In the Directory Number text box, enter an appropriate phone extension. 28. From the Route Partition list, select an appropriate route partition. 29. In the Alerting Name text box, enter an appropriate alerting name. 30. In the ASCII Alerting Name text box, enter an appropriate ASCII alerting name. 31. Set the Voice Mail Profile according to the Cisco Unified Communications Manager system requirements. 32.
Configuring Cisco Unified Communications Manager 33. In the Display (Internal Caller ID) text box, enter an appropriate caller ID. 34. In the ASCII Display (Internal Caller ID) text box, enter an appropriate caller ID. 35. In the Maximum Number of Calls text box, enter an appropriate value for your system. Currently the maximum supported value is 6. 36. In the Busy Trigger text box, enter an appropriate value for your system. Currently the maximum supported value is 6. 37. Click the Save button.
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3 Setting Up the Polycom VVX 1500 C Phone The Polycom VVX 1500 C phone is designed to be used like a regular phone on a public switched telephone network (PSTN). It is a business media phone that combines advanced business telephony, one-touch video, real-time presence, and integrated business applications into one seamless, lifelike communications experience. The phone provides a powerful, yet flexible IP communications solution, delivering excellent video and voice quality.
Deployment Guide for the Polycom VVX 1500 C • If you choose to manage your phones through a provisioning server, you need to: — Set up a provisioning server and download the appropriate files. Refer to Setting Up the Provisioning Server on page 3-4. — Decide which features you want enabled and which you want disabled. Refer to Configuring Your System on page 3-6. — Create configuration files to support the required features on the phones.
Setting Up the Polycom VVX 1500 C Phone The following options are available to configure the phone via DHCP: • Required Options — Option 3 Router. The standard default router (most DHCP servers will already have this value). — Option 6 DNS Servers. The standard DNS server entries (most DHCP servers will already have this value). — Option 15 DNS Domain Name. The standard DNS domain name entry (most DHCP servers will already have this value). — Option 66 Boot Server Host Name.
Deployment Guide for the Polycom VVX 1500 C g Using the right arrow key, select IP Address, then press the OK soft key. h Press the Exit soft key. i Scroll down to Server Menu, then press the Select soft key. j Using the right arrow key, select FTP for the server type, then press the OK soft key. k Scroll down to Server Address, then press the Edit soft key. l Enter IP address of the FTP server, then press the OK soft key. m Scroll down to Server User, then press the Edit soft key.
Setting Up the Polycom VVX 1500 C Phone For organizational purposes, configuring a separate log file directory, override directory, contact directory, and license directory is recommended, but not required. The different directories can have different access permissions. For example, for LOG, CONTACTS, and OVERRIDES, allow full access (read and write) and for all others, read-only access.
Deployment Guide for the Polycom VVX 1500 C Configuring Your System After you set up your Polycom VVX 1500 C phones on the network, you can allow users to place and answer calls using the default configuration, however, you may require some basic changes to optimize your system for best results.
Setting Up the Polycom VVX 1500 C Phone Call Transfer Call transfer enables the user (party A) to move an existing call (party B) into a new call between party B and another user (party C) selected by party A. The phone offers three types of transfers: • Blind transfers—The call is transferred immediately to party C after party A has finished dialing party C’s number. Party A does not hear ring-back.
Deployment Guide for the Polycom VVX 1500 C Corporate Directory The Polycom VVX 1500 C phones can be configured to interface with a corporate directory server that supports the Lightweight Directory Access Protocol (LDAP) version 3. Both corporate directories that support server-side sorting and those that do not are supported. In the latter case, the sorting is performed on the phone. The corporate directory LDAP server status can be reviewed through the Status menu (Status > CD Server Status).
Setting Up the Polycom VVX 1500 C Phone Your SIP server provider should be consulted for recommended methods of configuring phones and servers for fail-over configuration. Static DNS cache should only be used when you cannot install the correct entries into the DNS server. Note The use of the static DNS cache is required when connecting into a Cisco Unified Communications Manager system.
Deployment Guide for the Polycom VVX 1500 C Configuration changes can be performed centrally at the provisioning server or locally. For detailed information on configuration file settings, refer to Registration on page A-5. Deploying Phones From the Provisioning Server You will need to create two configuration files for each phone—phone1[MACAddress].cfg and [MACAddress].cfg—and one configuration file for all phones in your installation—sip[XXXX].cfg.
Setting Up the Polycom VVX 1500 C Phone 2. Add contents to the per-phone configuration file. For example: Creating an Application Configuration File To create an application configuration file: 1. Create an application configuration file by using the sip.cfg file from the distribution as templates. For example, create sip_Executives.
Deployment Guide for the Polycom VVX 1500 C 2. Add contents to the application configuration file. For example: Creating a Master Configuration File To create a master configuration file: 1. Create a master configuration file by using the 000000000000.cfg file from the distribution as templates. For example, create 0004f2be80a4.
Setting Up the Polycom VVX 1500 C Phone 2. Add contents to the master configuration file. For example: Warning The order of the configuration files listed in CONFIG_FILES is significant: • The files are processed in the order listed (left to right). • The same parameters may be included in more than one file. • The parameter found first in the list of files will be the one that is effective.
Deployment Guide for the Polycom VVX 1500 C — Loading application — Running — Welcome The reboot process will take some time. 2. Ensure that the configuration process completed correctly. For example, on the phone, press the Menu key, and then select Status > Platform > Application to see the SIP application version and Status > Platform > Configuration to see the configuration files downloaded to the phone.
Setting Up the Polycom VVX 1500 C Phone Download the latest software and release notes from http://www.polycom.com/support/voice/business_media_phones/vvx150 0c.html to the provisioning server. Downloading New Software to the Phone To download the new SIP application to the phone, you need to: • Extract all files from the distribution zip file as you did in Setting Up the Provisioning Server on page 3-4.
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4 Troubleshooting the Polycom VVX 1500 C Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the Polycom VVX 1500 C phone in a Cisco Unified Communications Manager environment. The phone can provide feedback in the form of on-screen error messages, status indicators, and log files for troubleshooting issues.
Deployment Guide for the Polycom VVX 1500 C Calling Symptom Problem Corrective Action The line icon shows an unregistered line icon. The phone line is unregistered. Contact your system administrator. Pressing the Conferencing soft key or the CONF key does set up a conference in all circumstances. Cicso ad-hoc conferecning is not supported. Contact your system administrator. Polycom VVX 1500 C Display Symptom Problem Corrective Action The time and date are flashing.
A Configuration Files This appendix provides detailed descriptions of certain configuration files used by the SIP application running the Polycom VVX 1500 C phone. This appendix contains information on: • Master Configuration File (MAC-address.cfg or 000000000000.cfg) • Application Configuration File (sip.cfg) • Per-Phone Configuration File (phone1.cfg) The application configuration files dictate the behavior of the phone once it is running the executable specified in the master configuration file.
Deployment Guide for the Polycom VVX 1500 C Note You can also make changes to the configuration files through the web interface to the phone. Using your chosen browser, enter the phone’s IP address as the browser address. For more information, refer to Modifying Phone’s Configuration Using the Web Interface on page B-1. Changes made through the web interface are written to the override file (highest priority).
Configuration Files Application Configuration File The configuration file sip.cfg contains SIP protocol and core configuration settings that would typically apply to an entire installation and must be set before the phones will be operational, unless changed through the local web server interface or local menu settings on the phone.
Deployment Guide for the Polycom VVX 1500 C Feature The call list features are enabled by default as is the digital picture frame feature. The call recording and corporate directory features are disabled by default. Set feature.x.enabled to 1 for those features that you want enabled. For example: DNS Cache Edit the dns parameter according to your network. For example: Per-Phone Configuration File This section covers the parameters in the per-phone example configuration file phone1.cfg.
Configuration Files • Messaging —To select up single-press voice mail. • User Preferences —To provide the location of the digital pictures on the USB flash drive and to enable the screen saver feature. Registration The Polycom VVX 1500 C phone supports six registrations. To set up registered lines, edit the reg parameter to reflect the changes you made when you configured Cisco Unified Communications Manager.
Deployment Guide for the Polycom VVX 1500 C To add a shared line—a line shared with other phones—edit the reg parameter. For example: Messaging Message-waiting indication is supported on a per-registration basis. Edit the msg parameter to set the single-button voice mail feature. For example: Note msg.mwi.1.callBackMode must be set to contact for proper operation with Cisco Unified Communications Manager. msg.mwi.1.callBack must be set to the voice mail pilot number.
B Miscellaneous Administrative Tasks This appendix provides information required by varied aspects of the Session Initiation Protocol (SIP) application. This includes: • Modifying Phone’s Configuration Using the Web Interface Modifying Phone’s Configuration Using the Web Interface You can make changes to the configuration files through the web interface to the phone.
Deployment Guide for the Polycom VVX 1500 C b Enter your phone’s IP address as the browser address. A web page similar to the one shown below appears. c To make changes to the phone’s dial paln, select SIP from the menu tab. You will be prompted for the SIP username and password. A web page similar to the one shown below appears.
Miscellaneous Administrative Tasks d Select Local Settings. A web page similar to the one shown below appears. e Make the desired configuration changes. For example, under Digitmap, set to a digit map appropriate to your dial plan. For example, under Digitmap Timeout, set to an appropriate value. For more information, refer to Dial Map on page A-3. f Select the Submit button. Your phone will reboot.
Deployment Guide for the Polycom VVX 1500 C g After the reboot is complete, select General from the menu tab. A web page similar to the one shown below appears. h If you make any changes, scroll down to the bottom of the section. i Select the Submit button. Your phone will reboot. j After the reboot is complete, select Lines from the menu tab. A web page similar to the one shown below appears.
Miscellaneous Administrative Tasks k Make the desired configuration changes. For example, under Line 1, fill in the following fields under Identification: Address—Set to the assigned extension within CUCM. Auth User ID—Set to the user ID created in step 9 of Changing Cisco Unified Communications Manager on page 2-1. Auth Password—Set to the digest credential created in step 11 of Changing Cisco Unified Communications Manager on page 2-1.
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Index A application configuration DNS cache A–4 application configuration file A–3 creating 3–11 attended transfers 3–6 audio playback 3–7 audio recording 3–7 B blind transfers 3–6 C call handling configuration A–4 call log 3–7 call transfer 3–6 calling 4–1 Cisco Unified Communications Manager changing 2–1 configuring 2–1 supported 1–1 configuration files A–1 consultative transfers 3–7 corporate directory 3–7 locating latest software 3–14 M master configuration file A–2 creating 3–12 messaging A–6
Deployment Guide for the Polycom VVX 1500 C U upgrading phone software 3–14 USB device 3–7 user preferences A–6 V voice mail integration 3–9 W web interface, modifying phone’s configuration B–1 Index – 2
