User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
MGC Manager User’s Guide - VoicePlus Edition
3-19
Automatic Monitoring of Conferences
In addition to the filtering feature, you can configure the system to
automatically monitor all the conferences according to the last Monitoring
Filter that was set for any conference in the MGC Manager. When this feature
is enabled, the system automatically displays all the conferences and all the
participants that require the operator’s attention to the Monitor pane in the
MGC Manager main window.
To toggle between automatic and manual monitoring:
• On the Options menu, click Monitor All to activate automatic
monitoring.
A check mark next to Monitor All indicates that the option is activated.
Each click of the Monitor All option enables or disables this option.
Secure Conference Mode
The Secure mode locks the conference and prevents participants and
operators, from joining the conference. A secured conference cannot be
monitored or controlled in any way. However, operators can terminate the
conference even when the conference is in this mode. While the conference is
in the Secure mode, the operator cannot view the participants list or any other
conference properties.
The conference chairpersons can enable or disable the Secure mode from
their DTMF input device (touch-tone telephone or the endpoint’s remote
control), using the appropriate DTMF code (#70). During the secure
conference, the chairperson and participants can perform various operations,