User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 7 - Attended Conferencing
7-40
The participant connects to the Home conference and is removed from
the Participants Queue and/or the Operator conference. The Attended or
Hold icon in the Status column of the Monitor and Status panes
disappears.
Placing a Participant On Hold
A participant can be placed on hold while in the Participants Queue or when
participating in an Operator conference.
Usually, the participant waiting in the Entry Queue or Participants Queue is
first assisted by the operator and is then placed on hold until all the
participants pertaining to the same conference are assisted and placed on hold.
Once all the participants are on hold, they can all be connected at the same
time (in one operation) to the conference.
In addition, a participant in an On Going Conference can be placed on hold
when he/she is to be excluded from the conference for a short period. To do
so, you have to first move the participant from the conference to the Operator
conference and then place him/her on hold.
To place a participant on Hold in the Operator conference:
Standard MS-Windows multiple selection techniques can be used in the
following procedure.