User manual
Table Of Contents
- Table of Contents
- VoicePlus Overview
- Defining Standard Audio Only Conferences and Reservations
- Monitoring On Going Conferences
- General Monitoring
- Participants Queue
- Conference Level Monitoring
- Participant Level Monitoring
- Operations Performed During On Going Conferences
- Management Functions Overview
- Participant Level Operations
- Making Dial-Out Connections
- Changing Participant Connection Types (Dial-In/Dial-Out)
- Disconnecting Participants from Conferences
- Naming Undefined Dial-in Participants
- Changing the Disconnected Participant’s Properties
- Moving a Participant from one Conference to Another
- Designating an Exclusive Speaker
- Changing Participant’s Status to Conference Chairperson
- Designating a VIP Participant
- Adjusting Participant’s Broadcasting and Listening Volume
- Muting and Unmuting Participant’s Audio
- Enabling/Disabling Auto Gain Control (AGC)
- Modifying the Participant’s User Defined Properties
- Conference Level Operations
- Adding New Participants to a Conference
- Muting Dial-In Participants Upon Connection
- Adding Remarks During an On Going Conference
- Locking and Unlocking a Conference
- Managing Question-and-Answer Sessions
- Managing Voting Sessions
- Placing a Conference On Hold
- Modifying Conference General Parameters
- Changing the Conference Duration
- Ending a Conference before its Scheduled Termination Time
- Rescheduling Conference Reservations
- Deleting Recurring Reservations
- Printing Conference Data
- Managing Conferences Using DTMF Codes
- Meeting Rooms and Entry Queues
- IVR and Entry Queue Services
- Attended Conferencing
- Requirements for an Attended Conference
- Defining an Operator Conference
- Setting the Participants Connection to the Conference to Attended Mode
- Participants Queue Management
- Managing Attended Participants from the Browser, Status and Monitor Panes
- Recording
- Appendix A: Glossary
Chapter 2 - Defining Standard Audio Only Conferences and Reservations
2-12
When an IVR Service is assigned to the conference, participants are guided to
the conference by voice prompts to use DTMF codes and are requested to
enter the required (conference/chairperson) password. They can also be
prompted for additional information such as their billing code.
IVR Access
The IVR Service and the Entry Queue Access can be used for Attended and
Unattended conferences. The conference password is used to provide security
for the conference.
In all Audio and Video conferences, the IVR Service must be assigned to the
conference to enable DTMF code input by the participant and chairperson.
In IVR-enabled conferences, the caller enters the conference IVR queue as
part of the connection process. Participants connect to the conference IVR
queue by dialing the conference dial-in numbers. Using the telephone keypad,
participants input the required information to menu driven scripts and voice
prompts that are part of the IVR Service. Once the correct information is
entered, the participants are connected to the conference.
Figure 2-3: Dial-in connection via IVR system
In the example in Figure 2-3, a dial-in number and a numeric ID are assigned
to each conference. In addition, an IVR Service is also assigned to the
conference. When the callers dial in either the conference dial-in number or
Network
MCU
Conference1
Numeric ID: 1222
Password: 34567
Conference2
Numeric ID: 1223
P
ass
w
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: 71
356
IP phone
ISDN/PSTN phone
IP Network Service
Prefix - 925
9
2
5
1
2
2
2
9251222
9
2
5
1
2
2
3
IP phone