Polycom ® VVX® 500 Business Media Phone User Guide UC Software 4.0.1 | December 2011 | 1725-44535-001 Rev.
Polycom VVX 500 Business Media Phone User Guide Trademark Information POLYCOM®, the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners.
Contents Introduction ......................................................................................................................... ix Who Should Read this Guide.......................................................................................................... ix How to Use this Guide ................................................................................................................... ix Conventions Used in this Guide .........................................................
Polycom VVX 500 Business Media Phone User Guide Responding to Incoming Calls ....................................................................................................... 24 Ignoring Incoming Calls ....................................................................................................................... 24 Rejecting Incoming Calls .....................................................................................................................
Contents Integrating with Microsoft Lync Server 2010 ................................................................................. 51 Adding Buddies to Your Buddy List ..................................................................................................... 52 Monitoring Buddies ............................................................................................................................ 52 Recording Calls .......................................................................
Polycom VVX 500 Business Media Phone User Guide Using a Mouse and Keyboard with Your Phone ............................................................................. 72 Using Your Computer’s Mouse and Keyboard with Your Phone ........................................................ 72 Starting and Stopping Polycom Desktop Connector ....................................................................... 73 How to Use Your Computer’s Mouse and Keyboard with Your Phone .....................................
Contents Exclusions ............................................................................................................................................ 98 Warranty Exclusive ............................................................................................................................. 98 Safety and Compliance ....................................................................................................................... 99 Part 15 FCC Rules ....................................
Introduction Who Should Read this Guide This guide contains overview information for people who are just starting to learn about the Polycom® VVX® 500 Business Media Phone, or who have experience, but need a quick refresher. It is intended for beginning users, as well as intermediate and advanced users who want to learn about the phone’s features. How to Use this Guide This guide is organized into five chapters. The beginning chapters introduce the phone and explain how to use the phone’s basic features.
Polycom VVX 500 Business Media Phone User Guide Conventions Used in this Guide As you read this guide, you’ll notice that the same terms and conventions are used repeatedly. Make sure you familiarize yourself with these terms and conventions so you understand how to perform phone tasks. Tap This term refers to touching an item on the screen with your finger, and then lifting your finger. Press This action refers to depressing a key on the keypad or pressing a screen item for a second or two.
Introduction Option An option is one of a series of items you can select for a phone setting, such as Enabled and Disabled. Held call This term describes any call (including a conference call) that is on hold. Held calls don’t have audio associated with them. Active call This term refers to a call (including a conference call) you’re currently in. An active call has audio associated with it. Setting The name of a field for which you can define information or choose an option.
Polycom VVX 500 Business Media Phone User Guide Related Documents For additional information about the VVX 500 phone, see the following documents: User Documents: ○ Polycom VVX 500 Business Media Phone Quick User Guide—This guide is a quick reference on how to use the phone’s most basic features. It also briefly describes how to navigate the phone and enter information.
Chapter 1: Getting Started Before you use your phone, you may wish to take a few moments to become familiar with its features and user interface. In this chapter, you learn about your phone’s components, the screen layout, and how to use the touchscreen. You’ll also learn how to clean the touchscreen and configure your phone remotely using the Polycom Web Configuration Utility.
Polycom VVX 500 Business Media Phone User Guide Feature Description Security slot The connector on the left side of your phone that enables you to attach a laptop cable lock to your phone so you can secure it to a desktop. For more information on locking your phone to the desktop, see Security Slots on Polycom Phones (Technical Bulletin 64654). Message Waiting Indicator Flashes red to indicate new messages. Home key Press from any screen to display Home view. From Home view, press other phone views.
Chapter 1: Getting Started Troubleshooting: Why Can’t I Access a Certain View? The views you can access depend on the number of calls your phone has, and if your phone has an active call. If your phone is idle, you can access Home and Lines view. If your phone has one call only—and it’s active—you can access Home, Lines, and Active Call view. If your phone has multiple calls, or one held call, you can access Home, Lines, and Calls view. Home View You can display Home view (shown next) by pressing .
Polycom VVX 500 Business Media Phone User Guide If you press and hold the page indicator, , (shown above), Home view expands to display additional icons (shown next). To hide the additional icons, press and hold . Additional icons include: Settings—Tap Settings to access features and settings to customize your phone. Applications—Tap Applications to access a menu of custom applications. See your administrator for information about any specific applications listed in this menu.
Chapter 1: Getting Started Lines View Lines view (shown next) is your phone’s default display. Lines view displays all your phone lines, your favorites, and soft keys. If your phone is idle, you can: Tap a phone line to access the Dialer. Swipe to switch between Lines view and the Idle Browser (if available). If your phone has calls, the phone line indicates the number of calls you have, and if they’re active or held, as shown next. If the phone line has an active call, a green bar displays.
Polycom VVX 500 Business Media Phone User Guide Active Call View If you have only one call in progress—and it’s active (has audio)—you can access Active Call view (shown next). This view displays the name and number of the person you’re talking with, and the duration of the call. From Active Call view, you can manage the call: hold, end, or transfer it, or set up a conference call with the person you’re talking with and another party.
Chapter 1: Getting Started Understanding Phone Icons and Status Indicators The following icons and indicators may display on the screen to indicate phone, call, or buddy/contact status, or to indicate that a feature is enabled. You can tap certain icons to access information or features. Icon Description Icon Description Registered line Press to view more or fewer icons in Home view. Unregistered line Status indicators in Lines view. A flashing red bar indicates held calls.
Polycom VVX 500 Business Media Phone User Guide Navigating Your Phone Interface The following table shows you how to navigate your phone’s screens, as well as select and highlight options. If you want to… Do this… Return to Home view from any screen Press Return to the previous screen Tap Back (in the upper-left corner of the screen), as shown next. Switch phone views . Press to display a different view. Swipe to switch between two views.
Chapter 1: Getting Started Entering Data and Updating Fields You can enter information and edit fields in these two ways: Using the onscreen keyboard. Using the dialpad keys on the phone console. Regardless of whether you use the onscreen keyboard or the dialpad keys to enter information in fields, you can tap Encoding or Mode to specify how you want to enter information: Mode—enables you to enter just numbers, or text in title case, lowercase, or uppercase characters.
Polycom VVX 500 Business Media Phone User Guide Using the Onscreen Keyboard Use the onscreen keyboard (shown next) to quickly update field information. If a data entry field only requires numbers, the onscreen keyboard will just show numbers. To access the onscreen keyboard, tap in the phone’s status bar, as shown next. The icon displays in the status bar whenever you can enter information in a field. To use the onscreen keyboard: 1 In the phone’s status bar, tap .
Chapter 1: Getting Started If you want to… Do this… Enter numbers Tap , and tap the numbers you want. Enter special characters Tap , and tap the characters you want. Exit the onscreen keyboard, enter the information, and update the next field Tap Exit the onscreen keyboard, enter the information, and save it Tap Save.
Polycom VVX 500 Business Media Phone User Guide If you want to… Do this… Enter a special character Tap Encoding, and select one of the alphabetic (Abc, ABC, or abc) options. Then, press the 1, *, 0, or # key one or more times to enter one of the following special characters: 1 key: * key: 0 key: # key: Note: You can’t access special characters when you’re in numerical (123) mode. Enter a space Tap Encoding, and select one of the alphabetic (Abc, ABC, or abc) options. Then, press the 0 key.
Chapter 1: Getting Started Note: What Happens if I Wipe the Touchscreen, But It’s Still Dirty? Dampen a soft, lint-free cloth with an isopropyl alcohol and water solution of 50:50, and then wipe the screen with the cloth. Always use the dampened cloth to apply the solution; never apply the solution directly, which could seep inside the screen or stain the phone. In addition, do not use caustic chemicals to clean the touchscreen.
Polycom VVX 500 Business Media Phone User Guide Web Info: Using the Utility For detailed information on accessing, navigating, and using the utility, see the Polycom Web Configuration Utility User Guide, available from the VVX 500 Business Media Phone Support Web page. To access the Web Configuration Utility for your phone: 1 Launch a Web browser from a computer on the same network as your phone. 2 In the Address Bar of your Web Browser, enter the IP address of your phone.
Chapter 2: Using Basic Features This chapter introduces you to your phone’s basic features.
Polycom VVX 500 Business Media Phone User Guide When you’re in speakerphone mode, glows green. When you’re in headset mode, glows green if an analog headset is connected, and blue if a USB headset is connected. If both an analog and USB headset are connected, the USB headset will be used. Troubleshooting: Why Doesn’t the Speakerphone Work? If your speakerphone doesn’t work, your system administrator may have disabled it. You must handle calls using the handset or a headset.
Chapter 2: Using Basic Features If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either Home or Calls view displays (depending if your phone last displayed Home or Lines view), as shown next. To answer the call, pick up the handset, press , or press . Or, from Calls view, tap Answer to use the speakerphone. If you want to use the handset or headset, pick up the handset or press .
Polycom VVX 500 Business Media Phone User Guide If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either Home or Calls view displays (as shown next). To answer the call from Home view, tap call, and tap Answer. , tap the incoming call to highlight it if you’re in an active To answer the call from Calls view, tap the call to highlight it if you’re in an active call, and tap Answer.
Chapter 2: Using Basic Features Managing Multiple Calls You can easily manage multiple calls from Lines and Calls view. Swipe the screen to switch between the two views. Lines view shows you each line on your phone, and how many calls each line has, as shown next. In the following example, line 2091 has two calls (one active, one held), and line 2095 has one held call. A green bar indicates a line with an active call. A flashing red bar indicates a line with one or more held calls.
Polycom VVX 500 Business Media Phone User Guide Placing Calls You can call using the handset, speakerphone, or headset. You can dial the number first, and then choose the method, or choose the method first, and then dial the number. You can place a call in the following ways: Manually, from the Dialer Automatically, by tapping a favorite in Home or Lines view Automatically, by tapping a favorite in your Favorites list, tapping a call in the Recent Calls list, or selecting a contact in your directory.
Chapter 2: Using Basic Features User Tip: Choosing URLs or Numbers Mode from the Dialer To enter a URL in the Dialer, tap URL. To enter a number, tap Number. When you access the Dialer, an active call is held. To call from the Dialer: Pick up the handset, press , or press . From the Dialer, enter the number and tap . or From the Dialer, enter the number. Then, pick up the handset, press or tap , or press .
Polycom VVX 500 Business Media Phone User Guide To call from your Favorites list: 1 From Home view, tap New Call. 2 From the Dialer, tap Favorites. 3 From your Favorites list, tap the favorite you want to call. Timesaver: Automatically Dialing Favorites From Home view: Tap the phone line, and tap the favorite you want to call. From Lines view: Tap the favorite you want to call. To call from your Directory: 1 Access your directory by doing the following: ○ From Home view, tap Directories.
Chapter 2: Using Basic Features Ending Calls To quickly end an active call, replace the handset, or press or . Or from Active Call, Lines, or Calls view, tap End Call. If you’re in Calls view, be sure to highlight the call first. Note: Ending Held Calls You can’t end a held call. From Calls view, tap the call to highlight it, tap Resume, and then tap End Call. You can end only active calls, not held calls, from Lines view. Using Headsets You can connect an analog and/or USB headset to your phone.
Polycom VVX 500 Business Media Phone User Guide Enabling Headset Memory Mode This feature is useful for permanent or full-time headset users. You can set up your phone so that all incoming and outgoing calls use your headset. At any time, you can switch to handset or speakerphone mode. To use Headset Memory Mode, you must enable, and then activate, Headset Memory Mode. To enable Headset Memory Mode: 1 Tap Settings from Home view, and tap Basic > Preferences > Headset > Headset Memory.
Chapter 2: Using Basic Features Rejecting Incoming Calls Reject a call to stop your phone from ringing and end the call so you can’t answer it. Calls you reject display in your Recent Calls list. Rejecting calls is not available for shared lines. To reject an incoming call: From the Incoming Call window, tap Reject. You can also reject an incoming call from Lines and Calls view. The call ends. Forwarding Incoming Calls to Another Party While your phone rings, you can forward the call to another number.
Polycom VVX 500 Business Media Phone User Guide Holding Calls You can place any active call on hold. A held call displays in Home, Lines, and Calls view as follows: To hold a call: From Active Call, Lines, or Calls view, tap Hold. If you’re in Calls view, and the active call isn’t highlighted, be sure to tap it to select it. To resume a held call: Do one of the following: From Lines view, tap Resume. If there’s more than one held call on the line, the last call that you held will be resumed.
Chapter 2: Using Basic Features To perform a blind transfer: 1 From Active Call, Lines, or Calls view, tap Transfer. The active call is held. 2 From the Dialer, tap Blind, and place a call to the party you want to transfer the call to. If you don’t see Blind, tap More (at the top of the screen), and tap Blind. The call automatically transfers to the party you specified. Timesaver: Completing a Transfer If you’re using a handset, complete the transfer by replacing the handset.
Polycom VVX 500 Business Media Phone User Guide Holding and Resuming Conference Calls When you hold a conference call, you place all other conference participants on hold. To hold a specific conference call participant, see Managing Conference Call Participants. To hold a conference call: From Active Call, Lines, or Calls view, tap Hold. If you’re in Calls view, be sure to highlight the conference first. The other participants are held. The following example shows the held conference in Calls view.
Chapter 2: Using Basic Features Managing Conference Call Participants If you’re able to manage conference call participants, you can: Mute a participant. Hold a participant. Remove a participant from the conference. Obtain information about a participant. To manage a conference call participant: 1 Set up an active conference call. 2 From Active Call, Lines, or Calls view, tap Manage. If you’re in Calls view, be sure to tap the conference call to highlight it.
Polycom VVX 500 Business Media Phone User Guide Forwarding All Calls to Another Party You can set up your phone to forward all calls to another number. Your phone will forward calls even if you enable the Do Not Disturb feature. User Tip: Call Forwarding on a Call-by-Call Basis You can choose to forward a call as your phone rings. For more information on forwarding calls on a call-by-call basis, see Forwarding Incoming Calls to Another Party.
Chapter 2: Using Basic Features Rejecting Calls from a Contact You can send incoming calls from a particular contact to your voicemail system. Note: Rejecting Calls and Shared Lines You can’t reject calls on shared lines. You can only silence them. For more information, see Working with Shared Lines. To send incoming calls from a contact to your voicemail system: 1 From Home view, tap Directories. If a Corporate Directory is available on your phone, tap Directories > Contact Directory.
Polycom VVX 500 Business Media Phone User Guide When you enable Do Not Disturb, My Status: Do Not Disturb and In addition, scroll in the status bar. displays on the phone line in Lines view, as shown next. Note: Do Not Disturb and Call Forwarding If you enable both forwarding and DND, calls will still be sent to the forwarding number. Note: Do Not Disturb and Shared Lines Enabling Do Not Disturb on shared lines disables ringing only.
Chapter 2: Using Basic Features Listening to Voicemail Your phone may indicate new voicemail messages by the following: A message counter in Home view, as shown next. The counter indicates the number of new messages you have. A Messages icon, , on the status bar. If you have more than one new message, the icon has a counter indicating the number of new messages you have. A Messages icon also scrolls under the time display, and displays next to the phone line (Lines view only), as shown next.
Polycom VVX 500 Business Media Phone User Guide Recent Calls Your phone maintains lists of missed, received, and placed calls. Each list can hold up to 100 entries. The Recent Calls list displays calls in one of the following ways: Missed Calls only Placed Calls only Received Calls only All Calls (missed, placed, and received) You can choose the type of list to display, and sort and order calls in various ways. By default, the list displays all calls, as shown next.
Chapter 2: Using Basic Features To manage a call record: 1 From your Recent Calls list, tap next to a call record. 2 From the call details screen, shown next, you can: ○ Tap Dial to call the person. ○ Tap Save to add the person to your Contact Directory. ○ Tap to delete the call from the list. ○ Tap to edit the phone number before you dial the person. To customize the list: From your Recent Calls list, tap specific lines.
Polycom VVX 500 Business Media Phone User Guide Working with Your Contact Directory You can store a large number of contacts in your phone’s local Contact Directory (shown next). Contact your administrator for the exact number. From your local Contact Directory, you can: View contact information. Search for contacts. Dial contacts. If you can update your Contact Directory, you can also do the following: Add contacts. Update contact information. Delete contacts.
Chapter 2: Using Basic Features To view contact information: From your Contact Directory, tap the contact. The contact’s information screen, including the contact’s name and phone number, displays (as shown next). Additional information—such as a job title, label, or email address—may also display. To search for a contact: 1 From your Contact Directory, tap Search. 2 From the Search screen, enter search criteria and tap Search. If you’re using the onscreen keyboard, tap before you tap Search.
Polycom VVX 500 Business Media Phone User Guide ○ Tap Email, and enter the contact’s email address. ○ Tap Favorite Index, and enter a favorite index number. The number can be any unused value, up to a maximum value of 9999. A contact that has a favorite index number will automatically display in your Favorites list. For more information about favorites, see Managing Favorites. ○ Tap Label, and enter a label for the contact such as, Marketing.
Chapter 2: Using Basic Features To delete a contact: 1 From your Contact Directory, tap the contact you want to delete. 2 From the contact’s information screen, tap . A confirmation message displays, confirming that you want to delete the contact. Tap Yes or No. Working with a Corporate Directory You may have access to portions of a Corporate Directory. The Corporate Directory is non-editable; your administrator determines which contacts you can see.
Polycom VVX 500 Business Media Phone User Guide To dial a Corporate Directory contact: 1 From the Corporate Directory, search for the contact you want to dial. 2 From the search results, tap the contact, and tap Dial. To add a contact to your local Contact Directory: 1 From the Corporate Directory, search for the contact you want to add to your Contact Directory. 2 From the search results, tap the contact’s record, and tap View. 3 From the contact’s information screen, tap Save.
Chapter 2: Using Basic Features Updating a Contact’s Ringtone You can set distinctive ring tones for contacts in your Contact Directory so you can identify callers when your phone rings. To select a ringtone for a contact: 1 From your directory, tap the contact to assign a distinctive ring tone to. 2 From the contact’s information screen, tap . 3 From the Edit Contact screen, tap Ring Type, tap the ringtone you want, and then tap . 4 From the Edit Contact screen, tap Save.
Polycom VVX 500 Business Media Phone User Guide To choose where you hear sound effects: 1 Tap Settings from Home view, and tap Basic > Preferences > Audible Ringer. 2 From the Audible Ringer screen, select where you want to hear sound effects: ○ To hear sound effects only from the phone’s loudspeaker, tap Speaker. ○ To hear sound effects only from the handset, tap Handset. ○ To hear sound effects only from the headset, tap Headset.
Chapter 2: Using Basic Features Favorites also display from Home view, as shown next. Favorites display consecutively, according to their index number. The contact with the lowest number displays first. To reorder your favorites, assign the contact a different index number. To see your Favorites list: Tap New Call from Home view, and tap Favorites. To see your Favorites from Home or Lines view: From Home view, tap the phone line. Or, display Lines view.
Polycom VVX 500 Business Media Phone User Guide To reorder your Favorites: 1 From your Contact Directory, tap the contact. 2 From the contact’s information screen, tap . 3 From the Edit Contact screen, tap Favorite Index, and enter a new favorite index number. 4 Tap Save. To delete a Favorite: 1 From your Contact Directory, tap the contact. 2 From the contact’s information screen, tap . 3 From the Edit Contact screen, tap Favorite Index, and delete the favorite index number. 4 Tap Save.
Chapter 2: Using Basic Features In Lines view, the following icons and status indicators display for shared lines, depending if the line is idle, has an active call, or has a held call: Shared Line Status Icon and Status Indicator Status Indicator Idle (No indicator) Active call Solid green Held call Flashing red Note: Unsupported Features on Shared Lines Call Forwarding is not available on shared lines. Enabling Do Not Disturb on shared lines disables ringing only.
Chapter 3: Using Advanced Features This chapter introduces you to your phone’s advanced features. Note that not all of these features may be available on your specific phone setup. Check with your system administrator to find out which features your phone supports.
Polycom VVX 500 Business Media Phone User Guide Updating Your Presence Setting Your presence setting indicates your status—either online, busy, be right back, away, out to lunch, offline, or do not disturb. Update your presence setting so that other users can monitor your status from their phones. When you select a presence setting other than online, the setting scrolls under the time display on the status bar, as shown next. To update your presence setting: 1 From Lines view, tap My Status.
Chapter 3: Using Advanced Features To update your Buddy list: 1 From your Contact Directory, tap the contact you want to start or stop monitoring. 2 From the contact’s information screen, tap . From the Edit Contact screen, tap Watch Buddy, and enable or disable the field. The default setting is Disabled. When enabled, the contact is added to your Buddy list so you can monitor the contact’s status. When disabled, the contact is removed from your Buddy list.
Polycom VVX 500 Business Media Phone User Guide Timesaver: How to Quickly Unblock a Contact You can use your Blocked List to unblock a contact, rather than updating the Contact Directory: Tap Settings from Home view, and tap Features > Presence > Blocked List. From the Blocked List, tap the contact you want to unblock, and tap Unblock. The contact can now watch your phone, and will display in your Watcher List. Monitoring Buddies You can monitor buddy status from your Buddy list.
Chapter 3: Using Advanced Features To monitor buddies from… Do this… Home view From Home view, tap the phone line. The buddies who are favorites display their status, as shown next. The following table shows the presence icons that indicate a buddy’s status.
Polycom VVX 500 Business Media Phone User Guide Adding Buddies to Your Buddy List You add buddies directly from your Buddy list. To add a buddy to your Buddies list: 1 From Lines view, tap Buddies. Or, tap Settings from Home view, and tap Features > Presence > Buddy Status. 2 Tap Add. 3 Enter the user name or complete SIP URI and tap Submit. To delete a buddy from your Buddies list: 1 From Lines view, tap Buddies. Or, from Home view, tap Settings, and tap Features > Presence > Buddy Status.
Chapter 3: Using Advanced Features To monitor buddies from… Do this… Lines view From Home view, press . If Lines view doesn’t display, swipe the screen. Your buddies and their status display, as shown next. Home view From Home view, tap the phone line. Your buddies and their status display, as shown next. The following table shows the presence icons that indicate a buddy’s status.
Polycom VVX 500 Business Media Phone User Guide When you attach a USB flash drive to your phone, a USB icon, , scrolls in the status bar, together with a message that tells you how much recording time is available on the USB flash drive. You can’t record when: There are no connected calls on your phone. You place a new call to transfer a call or set up a conference. The phone prompts you to answer an incoming call. If you hold a call, recording pauses.
Chapter 3: Using Advanced Features If you record, or attempt to record, a call, the following messages may appear on your screen: If there is insufficient free space on the USB flash drive when you tap Start, recording doesn’t start and the message USB device is full/Recording cancelled displays. If the USB flash drive becomes full during recording, recording stops and the message USB device is full/Recording stopped displays.
Polycom VVX 500 Business Media Phone User Guide The Recording icon scrolls in the status bar while the phone records, as shown next. The message Recording in progress also scrolls in the status bar. While you record, you can stop or pause the recording. (If you want to hold, end, transfer, or set up a conference call while you record, tap Back.) 3 To stop recording, do one of the following: ○ Tap Stop. Then, tap Back if you want to manage the call—hold, end, or transfer it, or set up a conference.
Chapter 3: Using Advanced Features Playing Recorded Calls If you connect a USB flash drive to your phone, you can play calls that you recorded on your phone. You can browse the recorded files, stored as .wav files, on the USB flash drive. You can also open, rename, and delete the recorded files. If there are no supported .wav files on the USB flash drive, the message Unsupported .wav file format appears on the screen. Playing recorded calls occurs in real time.
Polycom VVX 500 Business Media Phone User Guide To play a recorded call: 1 Tap Settings from Home view, and tap Features > Removable Storage Media > Browse Recordings. 2 From the Browse Recordings screen, tap the file you want to play, and tap Open. 3 Tap Play. Playing displays on the screen. The position indicator—in hours, minutes, and seconds—above the progress bar changes as the file plays in real time, as shown next. While the recording plays, you can pause by tapping Pause.
Chapter 3: Using Advanced Features The toolbar hides after it displays for three seconds, unless you’ve touched a text box that requires input. You can also display or hide the toolbar by pressing the touchscreen until the toolbar displays or hides. The following sections describe how to navigate and enter information in the Main Browser.
Polycom VVX 500 Business Media Phone User Guide Broadcasting Messages Using Push-to-Talk and Group Paging The Group Paging feature enables you to make pages—one-way audio announcements—to users subscribed to a page group. The Push-to-Talk (PTT) feature is a collaborative tool that enables you to exchange broadcasts to users subscribed to a PTT channel, much like a walkie-talkie. Your system administrator can set up both features on your phone.
Chapter 3: Using Advanced Features Sending PTT Broadcasts Before you can send a PTT broadcast, you need to choose a channel to broadcast on. Or, you can hold the Talk soft key to immediately begin broadcasting on Channel 1, the default channel. You can change your default channel to any channel you want (see Updating the Default Channel). When you change the default channel, you’re automatically subscribed to it. To send a PTT broadcast: 1 From Lines view, tap Talk to select a channel to broadcast on.
Polycom VVX 500 Business Media Phone User Guide Receiving PTT Broadcasts To receive a broadcast sent on a particular channel, you need to be subscribed to that channel. To subscribe to a channel, see Updating Channel Subscriptions. How you receive a PTT broadcast depends on the broadcast priority, whether you’re in an active call, or if you’re allowed to receive broadcasts during active calls.
Chapter 3: Using Advanced Features Ending PTT Broadcasts You can end a PTT broadcast by releasing Talk, or by tapping End PTT. After you end a broadcast, the channel remains open so others can respond. If you release Talk without tapping End PTT: You can resume the broadcast by pressing and holding Talk, if the broadcast is in a wait period. You can’t initiate another broadcast on another channel until the waiting period ends. If you tap End PTT: You can’t resume the broadcast by pressing and holding Talk.
Polycom VVX 500 Business Media Phone User Guide To subscribe to additional PTT channels: 1 Tap Settings from Home view, and tap Basic > Preferences > Paging/PTT Configuration > PTT Push to Talk. 2 From the PTT Channel Configuration screen, tap Channel Subscriptions. From the Channel Subscriptions screen, tap the channel you want to subscribe to, and tap Yes. By default, you’re subscribed to Channels 1, 24, and 25.
Chapter 3: Using Advanced Features To send a page: 1 From Lines view, tap Paging. Timesaver: Automatically Sending a Page To automatically send a page to the default paging group, press and hold Paging, and go to step 4. 2 From the Paging Groups List screen, tap the paging group to send the page to. 3 To begin a page, tap Page. Just before the page starts, you’ll hear an alert tone, and then the page begins. 4 Begin speaking. 5 To end the page, tap End Page.
Polycom VVX 500 Business Media Phone User Guide Receiving Pages During Active Calls How you handle a page when you’re in an active call depends on the page priority and if you’re allowed to receive a page when you’re in an active call. If the page is a Normal page: If your phone is allowed to receive pages during active calls, the page immediately plays. You’ll hear both the original call and the page. To hear only the page, hold or end the call.
Chapter 3: Using Advanced Features Updating Paging Group Subscriptions By default, you’re subscribed to Paging Groups 1, 24, and 25. This means that you can send pages to and receive pages sent to these groups. You can change which groups you’re subscribed to. However, you can’t disable your subscriptions to Paging Groups 24 and 25. To update your Paging Group subscriptions: 1 Tap Settings from Home view, and tap Basic > Preferences > Paging/PTT Configuration > Group Paging.
Polycom VVX 500 Business Media Phone User Guide If your phone has incorrect Login Credentials, or you need to re-submit them, the following happens: The message Login Credentials have failed/Please update them if information is correct displays on the screen. An icon, failed. , displays under the time in the status bar to warn you that your credentials have The message Invalid login credentials scrolls under the time in the status bar.
Chapter 3: Using Advanced Features Troubleshooting: Why Doesn’t the Calendar Display? If you tap Calendar from Home view, but the Calendar doesn’t display, your Login Credentials may be incorrect. To re-submit or update your Login Credentials, see Accessing Features with Your Login Credentials. Navigating Month View To see Month view, tap . Month view shows all the days in the month and displays a yellow dot (for example, ) next to the days that have meetings, as shown next.
Polycom VVX 500 Business Media Phone User Guide To navigate in Day view: To view the meetings for the previous day, tap To view the meetings for the next day, tap . . To view details for a specific meeting, tap the meeting. To see the day’s meetings, scroll up and down. Navigating Meeting View You can view meeting details from Meeting view, as shown next. To see Meeting view, tap a meeting in Day view.
Chapter 3: Using Advanced Features From the reminder, you can: Tap the meeting number (on the far-left of the reminder), to join the meeting. Tap Detail to view specific information about the meeting. Tap Snooze to temporarily remove the reminder from the screen, until the next scheduled reminder. Tap Dismiss to permanently remove the reminder from the screen and stop all future reminders for the meeting.
Polycom VVX 500 Business Media Phone User Guide To join a meeting from Meeting view: 1 From Day view, tap the meeting you want to join. 2 From Meeting view, tap the meeting number. If you want to use another number to join the meeting, and the meeting organizer has specified alternate numbers you can call, tap More Actions. A list of numbers that you can dial is displayed. To join the meeting, tap one of the numbers.
Chapter 3: Using Advanced Features Starting and Stopping Polycom Desktop Connector Before you can start using your mouse and keyboard with your phone, you’ll need to start the PDC application from your computer. You can close the application at any time to prevent your mouse pointer from moving to the phone. If you stop it, you can restart it again at any time. To start Polycom Desktop Connector: 1 From the Start Menu, select Programs > Polycom > Polycom Desktop Connector.
Polycom VVX 500 Business Media Phone User Guide When you use your mouse and keyboard with your phone, you can do the following: Use your keyboard to enter information on your phone screen. Use the keys in the number pad for dialing on the phone and the number keys above alphabetic characters for numerical text entry. Copy information from your computer screen and paste it onto your phone screen, using your keyboard’s shortcuts to cut, copy, and paste.
Chapter 3: Using Advanced Features Press this on your keyboard… To do this on your phone… F6 Press F7 Open the Directory F8 Open the Message Center F11 Open Applications F12 Press Alt+F2 Redial Alt+F3 Transfer Alt+F3 Conference Alt+F5 Hold Alt+F6 Enable or disable Do Not Disturb Alt+ F7 Press Alt+F11 Press Troubleshooting: Why Aren’t My Mouse Pointer and Cursor Responding? If your computer has multiple programs open or is in any way unresponsive, the mouse pointer or cursor may no
Polycom VVX 500 Business Media Phone User Guide Logging into Phones If your system administrator has set up the User Login feature, you can view your personal phone settings from any phone in the organization. This means you can access your contact directory and speed dials, as well as other phone settings, even as you temporarily change work areas. If you change any settings while you’re logged in to a phone, the settings are saved and displayed the next time you log in to a phone.
Chapter 3: Using Advanced Features To log in to a phone: 1 If the User Login screen is in view, go to step 2. If the User Login screen isn’t in view, do one of the following: ○ From Lines view, tap Log in. or ○ Tap Settings from Home view, and tap Features > User Login > Log in. 2 From the User Login screen, enter your user ID and password, and tap Log in. Default passwords are preset at the factory to the numerals 123. However, your system administrator may have changed this for security reasons.
Polycom VVX 500 Business Media Phone User Guide Changing Your Password You can change your password from any phone that you’re currently logged in to. Note: User Password Security Best Practices By default, user passwords are factory preset to the numerals 123. Your administrator can change this default password if needed. Polycom recommends that you change your password when you first log in to a phone. Your user credentials are managed only by your administrator, meaning you can’t change them yourself.
Chapter 3: Using Advanced Features About Your User Password You are assigned a user password so you can answer calls from your locked phone and unlock the phone. By default, your user password is 123. You can change your user password at any time. To change your user password: 1 Tap Settings from Home view, and tap Advanced. 2 From the Password screen, enter your user password, and tap Enter. 3 From the Advanced screen, tap Change User Password.
Polycom VVX 500 Business Media Phone User Guide To unlock your phone: 1 Tap Unlock. 2 Enter your user password, and tap Enter. The phone unlocks. Calling and Answering from a Locked Phone From a locked phone, anyone can dial the standard emergency number, such as 911, and up to five other authorized numbers that an administrator can set up. You can’t call any other numbers from a locked phone.
Chapter 3: Using Advanced Features To access the features again, re-submit or enter your login credentials. Note: Accessing the Calendar when the User Login Feature is Enabled If you log in to a phone that has the User Login feature enabled, and then want to access features that require your login credentials, you’ll need to re-enter your login credentials so that the features will work. To re-submit or enter your login credentials: 1 Tap Settings from Home view, and tap Basic > Login Credentials.
Chapter 4: Customizing Your Phone You can customize your phone in many ways. This chapter shows you how to: Change the language on your phone Change the time and date display Change the backlight settings Change the background picture Display a screen saver Use the phone as a digital picture frame Set up power saving mode Changing the Language on Your Phone Your phone supports several languages. To change the language: 1 Tap Settings from Home view, and tap Basic > Preferences > Language.
Polycom VVX 500 Business Media Phone User Guide To update the time and date display: 1 Tap Settings from Home view, and tap Basic > Preferences > Time & Date. From the Time & Date screen, do one of the following: ○ To change the date format, tap Clock Date. or ○ To change the time format, tap Clock Time. or ○ To change the order of the time and date display, tap Clock Order. 2 From the Clock Date, Clock Time, or Clock Order screen, tap the format you want.
Chapter 4: Customizing Your Phone To change the backlight intensity: 1 Tap Settings from Home view, and tap Basic > Backlight Intensity. 2 From the Backlight Intensity screen, tap Backlight On Intensity. 3 From the Backlight On Intensity screen, tap the intensity you want, and tap Back. The default is High. 4 From the Backlight Intensity screen, tap Backlight Idle Intensity. 5 From the Backlight Idle Intensity screen, tap the intensity you want, and tap Back. The default is Low.
Polycom VVX 500 Business Media Phone User Guide To change the background picture: 1 Tap Settings from Home view, and tap Basic > Preferences > Background. The Background screen displays. Depending how your system is set up, you may have to tap Settings from Home view, and tap Basic > Preferences > Background > Select Background. The Select Background screen will display instead. The following figure shows a sample background screen.
Chapter 4: Customizing Your Phone To use a picture on your USB flash drive as the background picture on your phone: 1 Tap Settings from Home view, and tap Features > Removable Storage Media > Picture Frame. Your pictures will display, one-by-one. 2 To set a picture as the background picture for your phone, wait for the picture to display, and tap . Or, tap one of the arrow icons, , to display the picture, and tap . Home view updates to display the background picture you selected.
Polycom VVX 500 Business Media Phone User Guide 2 Attach the USB flash drive to your phone. The USB icon, , displays on the status bar. For information on how to attach a USB flash drive, see the Quick Start Guide for your phone, available from the VVX 500 Business Media Phone Support Web page. 3 Tap Settings from Home view, and tap Basic > Preferences > Picture Frame.
Chapter 4: Customizing Your Phone You can disable a screen saver—prevent it from starting, even if your phone has been idle for the specified period of time—by doing the following: Removing the USB flash drive. The screen saver will not display until you attach the USB flash drive again, and your phone has been idle for the period of time you specified. Disabling the Screen Saver setting. When you disable the setting, the screen saver won’t display, even though the USB flash drive is still attached.
Polycom VVX 500 Business Media Phone User Guide The following figure shows a picture that is stored on a USB flash drive, and the six icons that display so you can set a picture as the background image on your phone, or display the pictures as thumbnails, one-by-one, or as one picture only. Tap an icon to do the following: Tap this… To do this… View thumbnails of your pictures. View the previous picture. View the next picture. Pause and display the current picture only.
Chapter 4: Customizing Your Phone During off hours, the message Off Hours Mode scrolls on the status bar. Your phone will exit power-saving mode if a phone event occurs—for example, if the phone has an incoming call or message, or you press a key or tap the screen. If a screen saver is enabled on your phone, power-saving mode will still occur. The power-saving settings you can update are: Office Hours—When you start work and how long you’re in the office each day.
Polycom VVX 500 Business Media Phone User Guide To change timeouts: 1 Tap Settings from Home view, and tap Basic > Power Saving > Timeouts. 2 Tap Office Hours Idle Timeout, and enter the number of minutes the phone should wait, during office hours, before starting power-saving mode. Enter a number between 1 minute and 600 minutes. The default is 10 minutes. 3 Tap Off Hours Idle Timeout, and enter the number of minutes the phone should wait, during off-hours, before starting power-saving mode.
Chapter 5: Administrative Tasks If your phone is unable to operate properly, you may have to investigate or troubleshoot issues. To solve issues, your administrator may ask you to restart your phone, update the phone’s configuration, or test phone hardware. This chapter shows you how to perform all these tasks. Investigating Phone Warnings If your phone is unable to perform certain tasks, a warning icon, , will display in the status bar, as shown next.
Polycom VVX 500 Business Media Phone User Guide Restarting the Phone Your system administrator may ask you to restart your phone if your phone malfunctions or to assist in troubleshooting. Caution: Before You Restart Your Phone Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without restarting the phone. In addition, your administrator may want to troubleshoot your phone before you restart it.
Chapter 5: Administrative Tasks Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. You can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, touchscreen, and LEDs . See your system administrator for instructions on how to perform these tests. To test your phone hardware: 1 Tap Settings from Home view, and tap Status > Diagnostics > Test Hardware.
Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles.
Polycom VVX 500 Business Media Phone User Guide Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
Safety Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1 This device may not cause harmful interference, and 2 This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
Polycom VVX 500 Business Media Phone User Guide Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être facilement accessible. Industry Canada (IC) This Class [B] digital apparatus complies with Canadian ICES-003.
Safety Notices Latviski [Latvian]: Ar šo Polycom (UK) Ltd deklarē, ka VVX 500 atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem. Lietuvių [Lithuanian]: Šiuo Polycom (UK) Ltd deklaruoja, kad šis VVX 500 atitinka esminius reikalavimus ir kitas 1999/5/EB Direktyvos nuostatas. Nederlands [Dutch]: Hierbij verklaart Polycom (UK) Ltd dat het toestel VVX 500 in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.
Polycom VVX 500 Business Media Phone User Guide Russian Compliance Ministry of Information Technologies & Communication of the Russian Federation – Declaration of Conformity. Д- СПД-5520 valid till 15/11/2014. New Zealand Telepermit Polycom VVX 500 VoIP Desktop Telephone (PTC 220/11/098).
End-User License Agreement for Polycom® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom Software Product licensed by Polycom, Inc. in the rest of the world (collectively, “Polycom”).
Polycom VVX 500 Business Media Phone User Guide 2.3 Modifications. You may not modify, translate, or create derivative works of the Software Product. 2.4 Proprietary Notices. You may not remove or obscure any proprietary notices on or in the Software Product or the supporting documentation. 2.5 Software Transfer.
End-User License Agreement 5. UPGRADES. If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade. You may use the resulting upgraded Software Product only in accordance with the terms of this Agreement.
Polycom VVX 500 Business Media Phone User Guide 7. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POLYCOM OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING.
End-User License Agreement 10.4 U.S. Government Restricted Rights. The software and documentation provided by Polycom pursuant to this Agreement are “Commercial Items,” as the term is defined at 48 C.F.R. §2.101, consisting of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212 or 48 C.F.R. §§227.7202-1 through 227.
