User's Manual

Polytel
®
Data Transmission System
8-1500-R - 12 -
4.9 Troubleshooting
4.9.1 PWA-08-01 Access Point
The PWA-08-01 Access Point incorporates a red “ERROR” LED. This light indicates that
the device has received data from a measuring device but has not yet been able to transmit
it. This failure may be a normal occurrence (the phone number the unit dialed was busy
and it’s waiting to try again) or it may indicate a failure that requires user interaction.
Note that Access Points will try repeatedly to deliver the data they are holding until they
are successful.
The process of troubleshooting the operation of an Access Point involves being able to
watch the colored LEDs on its front panel. Troubleshooting can be made significantly
easier if an ordinary telephone is plugged into the second telephone jack, allowing you to
listen to the operation of the device.
Error Cause Corrective Action
Red LED
flashes
several times
immediately
after
measurement
No dialtone Replace telephone cord
or check telephone
outlet
Solid red
LED after
measurement
Bad
telephone
jack or cord
Plug a telephone into 2
nd
jack of Access Point.
Hang up. Unplug power
cord to AP and plug it in
again. Wait until
modem light (3
rd
green
light) comes on, then
pick up telephone and
listen. If you don’t a
dialtone, check cord or
telephone outlet
Solid red
LED after
measurement
Defective AP Follow instructions
above. If you hear a
dialtone but do not hear
a telephone number
being dialed, the AP
needs to be replaced.
Solid red
LED after
measurement
Busy signal If this happens
repeatedly, there may be
a telephone company
issue with 800 number
access. Remove power
from AP and dial 1-800-
420-6565 from the
telephone.
Solid red PBX or VoIP If you hear a modem