Installation Guide

WARRANTY 37
WARRANTY
PolyVision Corporation warrants to the original end-user purchaser that this product is
free from defects in material and workmanship for a period of one year from the date
of purchase. During the warranty period, and upon proof of purchase, the product will
be repaired or replaced (with the same or similar model) at our option, without charge
for either parts or labor. Shipping costs will apply.
Please keep your original sales receipt or delivery invoice for proof of purchase.
Without proof of the purchase date, your warranty will be defined as beginning on the
date of manufacture, which is recorded by serial number at the factory.
This warranty applies only to the first end-user purchaser and only when the product is
used in a country for which it is labeled for sale. Some factory-reconditioned parts
may be used in the assembly of this product.
W
HAT IS NOT COVERED
1 Any product that is sold or used outside of North America unless the product was
specifically labeled for sale in that country.
2 Any product on which the serial number has been defaced, modified, or
removed.
3 Damage, deterioration, or malfunction resulting from, but not limited to:
• Accident, misuse, abuse, neglect, fire, water, lightening or other acts of
nature, unauthorized product modification, or failure to follow instructions
supplied with the product.
• Use of abrasive cleaning materials on the enclosures or lens.
• Any damage incurred in shipping.
• Removal or installation of the product.
• Excessive weight applied to the product.
• Failure to mount the product securely in accordance with the written instal-
lation instructions.
• Any other cause that does not relate to a product defect.
4 Cartons, carrying cases, or any accessories used in connection with the product.
5 Costs of installation and adjustment. These costs are the responsibility of the
consumer.
6 Shipping charges to and from our factory or authorized repair depot.
H
OW TO GET WARRANTY SERVICE
If you experience a problem with this product, contact PolyVision Technical Support
[phone] to resolve the problem. If the product is diagnosed as being
defective, you will be directed to return the product directly to PolyVision and will be
provided with a Return Materials Authorization (RMA) number from PolyVision. All
products returned to PolyVision must have an RMA number assigned, regardless of
reason for return. The RMA number must be clearly marked on the outside of the
Installguide_RevA_4.fm Page 37 Friday, January 18, 2002 11:05 AM