Installation Guide

TROUBLESHOOTING 33
TROUBLESHOOTING
ISSUE RESOLUTION
The printed copy is unclear,
off center, or crooked.
The system may require calibration. Refer to
“Calibrating CopyCam” on page 25 for
instructions.
Copy quality on a blackboard
remains poor after
calibration.
• Dusty blackboards can reduce contrast for
CopyCam. Be sure that your board is cleaned
thoroughly before writing.
• If color is not important to you, you can
dramatically improve contrast by changing
capture type from color to monochrome. Refer
to “Using the Settings Tab” in the CopyCam
User Guide for instructions.
Writing along the bottom
edge of the printed copy is
unclear or whited out.
Glare from the eraser tray along the bottom edge
of the board is interfering with the capture. You
may need to change the lighting near your board
or calibrate CopyCam with the bottom calibration
sheets two inches or so above the bottom of the
board. For best results, lighting should not be
directly over the board.
CopyCam cannot be located
from a browser.
• Confirm that the CopyCam configuration has
properly obtained the CopyCam address. Try
performing the configuration again as
described on page 30.
• Check the ethernet cable connection in the
camera arm.
• If the ethernet cable is connected to a hub,
confirm that the hub’s link indicator light is on.
When the button is
pressed, the CopyCam voice
prompt says “printer
problem.”
• Confirm that the printer is powered on and
loaded with ink and paper.
• CopyCam may be unable to find your printer.
Move the printer closer to the CopyCam arm.
• Check for interfering devices, such as
microwave ovens, wireless telephones, and
other network devices operating at 2.4 GHz.
Installguide_RevA_4.fm Page 33 Friday, January 18, 2002 11:05 AM