Installation Guide

ManualsBrandsPolyvision Corporation, Interactive Products Group ManualsElectronicsCOPYCAM

34 TROUBLESHOOTING

No CopyCam systems appear

in the list when “Start” is

pressed in “setup.html”

during configuration.

• Confirm that you are configuring the CopyCam

web server from a computer that shares the

same LAN segment as the CopyCam system.

• Double-click “setup.html” again and click

“Start” again. CopyCam may be attempting to

squat on an address.

• Check the ethernet cable connection in the

camera arm.

• If the ethernet cable is connected to a hub,

confirm that the hub’s link indicator light is on.

• If an incorrect network address was entered,

you may need to reset the system to factory

settings, which results in the loss of all settings

and stored images. To reset the system:

1 Remove the power adapter from the wall for

5 seconds.

2 Plug the power adapter back into the wall.

3 Within 10 seconds of plugging the power

adapter back into the wall, press all three

control pad buttons simultaneously.

The control pad LED is not lit. • Confirm that the power adapter is properly

connected to the wall.

• Confirm that the power adapter cable is

properly connected in the camera arm.

• Confirm that the control pad is properly

connected in the camera arm. The larger jack is

reserved for the ethernet cable. The control pad

cable connector looks similar but is smaller.

• Confirm that the power adapter is not on a

switched outlet.

The printer sometimes stops

in the middle of a printout.

• The printer may be too far away. Move the

printer closer to the CopyCam arm.

• Check for interfering devices, such as

microwave ovens, wireless telephones, and

other network devices operating at 2.4 GHz.

The password for the Setup

tab has been lost or forgotten.

• Reset the system to factory settings, which

results in the loss of all settings and stored

images. To reset the system: