Warranty

20-YEAR LIMITED WARRANTY
Poly-Wood, LLC 1001 W. Brooklyn St., Syracuse, IN 46567 Email: [e-mail] Phone: [phone]
Poly-Wood, LLC, (hereinafter “Poly-Wood”), warranties to the original
purchaser (“Purchaser”) that, for a period of twenty (20) years for residential
use and one (1) year for commercial use from the date of original invoice,
under normal use and service conditions, POLYWOOD® brand high-density
polyethylene (HDPE) products shall be free from material defects, and shall
not splinter, crack, chip, peel, rot, or suer structural damage from insect
infestation. Further, Poly-Wood warranties that for a period of 30-days from
date of purchase all POLYWOOD products shall be free from defects related
to workmanship.
Aluminum Frames:
• Welds and Joints are warranted to not break or crack for 5 years of
residential use, 1 year of commercial use
• Powder coat finish is warranted to not peel for 5 years of residential
use, 1 year of commercial use
Hardware:
• Hardware used in production or assembly of POLYWOOD products
is warranted to not break for 5 years of residential use, 1 year of
commercial use
Woven Inserts:
• Woven inserts are warranted to not crack or rot for 5 years of residential
use, 1 year of commercial use
Sling Fabric:
• Sling fabric is warranted from becoming non-functional because
of loss of dimensional stability from exposure conditions including
sunlight, mildew, rot and abnormal atmospheric conditions for 3 years
of residential use, 1 year of commercial use. Abnormal or excessive
discoloration and fading is covered. It does not cover discoloration
from atmospheric pollution or other debris.
Cushions:
• Cushions are warranted to be free from workmanship or material
defects for 30 days from purchase. This warranty does not apply to
normal wear and tear eects on the cushions, which are received
by regular use of the cushions. Neither does it cover damage due to
unauthorized repairs or alterations, negligence, misuse or abuse,
improper assembly and acts of God.
Umbrellas:
• Umbrella canopies are warranted to be free from workmanship or
material defects for 30-days from purchase. This warranty does
not apply to normal wear and tear eects on the canopy, which are
received by regular use of the canopy. Neither does it cover damage
due to unauthorized repairs or alterations, negligence, misuse or
abuse, improper assembly and acts of God.
• The umbrella frame and base are not covered under the POLYWOOD
warranty.
The following items are specifically excluded from the POLYWOOD
limited warranty. Poly-Wood shall not be liable for any failure, defect or
damage resulting from or connected with the following:
• Fading, color change or color match – POLYWOOD HDPE products are
made with UV-stabilizers to minimize fading; however, upon exposure
to the sun all colors will fade to some degree. To minimize possible
fading: keep product covered, utilize cushions where applicable,
minimize direct sunlight by storing product when not in use or use a
UV-protectant
• Rust or corrosion of stainless steel or zinc coated steel hardware
(please see Cleaning/Maintenance information for details on how to
maintain your hardware)
• Rust or corrosion of steel frames
• Assembly or handling of products after they leave our factory, including
any lack of performance or improper performance in any way by the
dealer or assembler
• Abnormal use of the products
• The application of paint, varnish or other coating or chemical not
approved by Poly-Wood or the application of heat or radiation from
an external source, such as a barbecue grill, another appliance, fire or
reflection from windows or doors
• Any lack of compatibility between our products and any other product
not manufactured by us that causes damage to or failure of our
products
• Labor, transportation or assembly costs
• Color or pattern variance between any new replacement section
or pieces and other sections or pieces. (We reserve the right to
discontinue or modify any product line or color without notifying the
original purchaser. If the original product is not available, we retain
the right to choose to provide replacement material of equal value or
quality)
• Damage caused by, among other things, use of incompatible
accessories, intentional acts, unreasonable use, misuse, physical
abuse, vandalism, riot, insurrection or civil disorder, accidents or
corrosive atmospheres (such as those contaminated by acid rain,
harmful chemicals or vapors), or any act of God (such as fire, flooding,
hurricane, earthquake, tornado, lightning, ice, etc.), environmental
condition (such as air pollution, mold, mildew, etc.), staining
from foreign substances (such as dirt, grease, oil, etc.), or normal
weathering (defined as exposure to sunlight, weather and atmosphere
which may cause any colored surface to gradually fade, darken, chalk,
or accumulate dirt or stains)
• Assembly of hardware, accessory items or defects caused by their
assembly
Proper maintenance of your product is required to support the benefits
of this warranty. This warranty is voided in the event that there are
indications of abuse or neglect to the furniture. This warranty does
not apply to normal wear and tear eects on the furniture, which are
received by regular use of the furniture.
For service under this warranty, first contact the POLYWOOD retailer
from whom you purchased the product. Warranty claims may be
submitted by the retailer via email to [e-mail].
When submitting a claim, you will be required to submit the written
description of the defect, proof of purchase receipt including the date.
Be prepared to supply photographs of the product. Once documentation
has been received and evaluated, Poly-Wood’s sole responsibility shall be,
at its option, to repair or replace defective component, to repair or replace
defective furniture, or authorize repairs by a third party, and the Purchaser
will be notified of the solution. Should defective product no longer be
available, Poly-Wood may replace with similar product of our choosing. All
returns require a Return Merchandise Authorization prior to being returned.
Poly-Wood will provide a one-attempt call tag for those items it requires
be returned under our warranty. Failure to return product via Poly-Wood’s
call tag will transfer responsibility to return product to Purchaser at their
own cost. If product is not returned within 30 days of Return Authorization,
Purchaser is responsible for all shipping charges that may apply. All returns
must have the RMA # clearly visible on outside of shipping box. Failure to
return requested defective product will result in forfeiture of any credit.
Under the POLYWOOD warranty, replacement of defective product will
require Purchaser to pay for the replacement. Once the defective product
is returned to Poly-Wood and evaluation confirms it is defective, credit will
be issued to the purchaser. Should Purchaser return defective product to
Poly-Wood prior to shipment of replacement, any credit would be applied to
replacement product.
No person or entity is authorized by Poly-Wood to make and Poly-Wood
shall not be bound by any statement or representation as to the quality
or performance of POLYWOOD products other than as contained in this
warranty. This warranty may not be altered or amended except in a written
instrument signed by Poly-Wood and Purchaser.
UNDER NO CIRCUMSTANCES WILL POLY-WOOD BE LIABLE FOR SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER SUCH DAMAGES
ARE SOUGHT IN CONTRACT, IN TORT (INCLUDING BUT NOT LIMITED TO
NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE, AND POLY-WOOD’S
LIABILITY WITH RESPECT TO DEFECTIVE PRODUCTS SHALL IN NO EVENT
EXCEED THE REPLACEMENT OF SUCH PRODUCTS OR RETURN OF THE
PURCHASE PRICE, AS DESCRIBED ABOVE.
Some states do not allow the exclusions or limitations of incidental or
consequential damages, so the above limitations or exclusions may not
apply to you. This warranty gives you specific legal rights, and you may also
have other rights that vary from state to state.
This warranty shall only be applicable and enforceable in the United States
of America and Canada.
This warranty is eective for products purchased on or after 1/1/2016.