Warranty

Poly-Wood, Inc., (hereinafter “Poly-Wood”), warranties to the original purchaser
(“Purchaser/Dealer/Wholesaler”) that, for a period of twenty (20) years of
residential use and one (1) year for commercial use from the original invoice
purchase or invoice date, under normal use and service conditions, POLYWOOD
®
brand high-density polyethylene (HDPE) products shall be free from material
defects, and shall not splinter, crack, chip, peel, rot, or suffer structural damage
from insect infestation. Further, Poly-Wood warranties that for a period of 30-days
from date of purchase all POLYWOOD products shall be free from defects related
to workmanship.
Aluminum Frames:
• Welds and Joints are warranted to not break or crack for 5 years of residential
use, 1 year of commercial use
• Powder Coat Finish is warranted to not peel for 5 years of residential use, 1
year of commercial use
Hardware:
• Hardware used in production or assembly of POLYWOOD products are
warranted to not break for 5 years of residential use, 1 year of commercial use
Woven Inserts:
• Woven inserts are warranted to not crack or rot for 5 years of residential use,
1 year of commercial use
Sling Fabric:
• Sling fabric is warranted from becoming non-functional because of loss of
dimensional stability from exposure conditions including sunlight, mildew,
rot and abnormal atmospheric conditions for 3 years of residential use, 1
year of commercial use. Abnormal or excessive discoloration and fading is
covered. It does not cover discoloration from atmospheric pollution or other
debris.
Cushions:
• Cushions are warranted to be free from workmanship or material defects
for 30- days from purchase. This warranty does not apply to normal wear
and tear effects on the cushions, which are received by regular use of the
cushions. Neither does it cover damage due to unauthorized repairs or
alterations, negligence, misuse or abuse, improper assembly and acts of God
Umbrellas:
• Umbrella canopies are warranted to be free from workmanship or material
defects for 30-days from purchase. This warranty does not apply to normal
wear and tear effects on the canopy, which are received by regular use of
the canopy. Neither does it cover damage due to unauthorized repairs or
alterations, negligence, misuse or abuse, improper assembly and acts of
God.
• The umbrella frame and base are not covered under the POLYWOOD
warranty.
The following items are specifically excluded from the POLYWOOD limited
warranty. Poly-Wood shall not be liable for any failure, defect or damage resulting
from or connected with the following:
• Fading, color change, or color match – POLYWOOD HDPE products are made
with UV-stabilizers to minimize fading, however upon exposure to the sun all
colors will fade to some degree. To minimize possible fading keep product
covered, utilize cushions where applicable, minimize direct sunlight by
storing product when not in use or use a UV-protectant
• Rust or corrosion of stainless steel hardware – please see Cleaning/
Maintenance information for details on how to maintain your hardware
• Assembly or handling of products after they leave our factory, including any
lack of performance or improper performance in any way by the dealer or
assembler
• Abnormal use of the products
• The application of paint, varnish or other coating or chemical not approved
by Poly-Wood or the application of heat or radiation from an external source
such as a barbecue grill, another appliance, fire or reflection from windows
or doors
• Any lack of compatibility between our products and any other product not
manufactured by us that causes damage to or failure of our products
• Labor, transportation or assembly costs
• Color or pattern variance between any new replacement section or pieces
and other sections or pieces. (We reserve the right to discontinue or modify
any product line or color without notifying the original purchaser. If the
original product is not available, we retain the right to choose to provide
replacement material of equal value or quality)
• Damage caused by, among other things, use of incompatible accessories,
intentional acts, unreasonable use, misuse, physical abuse, vandalism, riot,
insurrection or civil disorder, accidents or corrosive atmospheres (such as
those contaminated by acid rain, harmful chemicals or vapors), or any act
of God (such as fire, flooding, hurricane, earthquake, tornado, lightning, ice,
etc.), environmental condition (such as air pollution, mold, mildew, etc.),
staining from foreign substances (such as dirt, grease, oil, etc.), or normal
weathering (defined as exposure to sunlight, weather and atmosphere
which may cause any colored surface to gradually fade, darken, chalk, or
accumulate dirt or stains)
• Assembly of hardware, accessory items or defects caused by their assembly
Proper maintenance of your product is required to support the benefits of this
warranty. This warranty is voided in the event that there are indications of abuse
or neglect to the furniture. This warranty does not apply to normal wear and tear
effects on the furniture, which are received by regular use of the furniture.
For service under this warranty contact the POLYWOOD retailer from whom you
purchased the product. When submitting a claim, you will be required to submit
the written description of the defect, proof of purchase receipt including the
date, and may be asked for photographs of the product to submit to Poly-Wood.
Warranty claims may be submitted by email to your Sales Rep or by fax to (574)
457-4723. Once documentation has been received and evaluated, Poly-Wood’s
sole responsibility shall be, at its option, to repair or replace defective component,
to repair or replace defective furniture, or authorize repairs by a third party, and
the Purchaser will be notified of the solution. Should defective product no longer
be available Poly-Wood may replace with similar product of our choosing. All
returns require a Return Merchandise Authorization prior to being returned. Poly-
Wood will provide a one-attempt call tag for those items it requires be returned
under our warranty. Failure to return product via Poly-Wood’s call tag will transfer
responsibility to return product to purchaser at their own cost. If product is not
returned within 30 days of Return Authorization, Purchaser is responsible for all
shipping charges that may apply. All returns must have the RMA # clearly visible on
outside of shipping box. Failure to return requested defective product will result in
forfeiture of any credit.
Under the POLYWOOD warranty, replacement of defective product will require the
purchaser to pay for the replacement. Once the defective product is returned to
Poly-Wood and evaluation confirms it is defective, credit will be issued to the
purchaser. Should purchaser return defective product to Poly-Wood prior to
shipment of replacement, any credit would be applied to replacement product.
No person or entity is authorized by Poly-Wood to make and Poly-Wood shall not
be bound by any statement or representation as to the quality or performance of
POLYWOOD products other than as contained in this warranty. This warranty may
not be altered or amended except in a written instrument signed by Poly-Wood
and Purchaser.
UNDER NO CIRCUMSTANCES WILL POLYWOOD BE LIABLE FOR SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER SUCH DAMAGES
ARE SOUGHT IN CONTRACT, IN TORT (INCLUDING BUT NOT LIMITED TO
NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE, AND POLY-WOOD’S LIABILITY
WITH RESPECT TO DEFECTIVE PRODUCTS SHALL IN NO EVENT EXCEED THE
REPLACEMENT OF SUCH PRODUCTS OR RETURN OF THE PURCHASE PRICE, AS
DESCRIBED ABOVE.
Some states do not allow the exclusions or limitations of incidental or
consequential damages, so the above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights, and you may also have other
rights that vary from state to state.
This warranty shall only be applicable and enforceable in the United States of
America and Canada.
This warranty is effective for products purchased on or after 1/1/2014.
20-Year Limited Warranty

Summary of content (1 pages)