IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an alternative dispute resolution program. Keep this booklet with your vehicle and make it available to a Pontiac dealer if warranty work is needed. Be sure to keep it with your vehicle when you sell it so future owners will have the information.
Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from General Motors. © 02/03/03 Pontiac Division, General Motors Corporation. All rights reserved. Printed in U.S.A.
2004 Pontiac Warranty and Owner Assistance Information An Important Message to Pontiac Owners... .........1 Pontiac’s Commitment to You .............................1 Owner Assistance .............................................1 GM Participation in an Alternative Dispute Resolution Program ........................................1 Warranty Service – United States and Canada ......1 Warranty Coverage at a Glance ...........................2 New Vehicle Limited Warranty ............................
An Important Message to Pontiac Owners... Pontiac’s Commitment to You We are committed to assuring your satisfaction with your new Pontiac. Your Pontiac dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. Owner Assistance Your Pontiac dealer is best equipped to provide all your service needs.
Warranty Coverage at a Glance The warranty coverages are summarized below. Emission Control Systems Warranty* New Vehicle Limited Warranty * For light duty trucks see “How to Determine the Applicable Emissions Control System Warranty” under Emission Control Systems Warranties on page 15 for more information. Bumper-to-Bumper (Includes Tires) • Coverage is for the first 3 years or 36,000 miles, whichever comes first.
California • Gasoline Engines − Defects and performance for cars, light duty, and medium duty engines are covered for the first 3 years or 50,000 miles, whichever comes first. − Specified components for cars or light duty trucks equipped with either light duty or medium duty engines are covered for the first 7 years or 70,000 miles, whichever comes first. 3 − Defects and performance for heavy duty emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first. • 6.
General Motors Corporation New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Tire Coverage The tires supplied with your vehicle are covered against defects in material or workmanship under the Bumper-to-Bumper coverage. Any tire replaced will continue to be warranted for the remaining portion of the Bumper-to-Bumper coverage period. Following expiration of the Bumper-to-Bumper coverage, tires may continue to be covered under the tire manufacturer’s warranty. Review the tire manufacturer’s warranty booklet or consult the tire manufacturer distributor for specific details.
6.6L DURAMAX™ Diesel Engine Coverage Damage Due to Bedliners For trucks equipped with a 6.6L DURAMAX™ Diesel Engine, the diesel engine (except those items listed under “What Is Not Covered” later in this section) is covered for 5 years or 100,000 miles, whichever comes first. A $100.00 deductible per repair visit may apply after the vehicle has been in use for 3 years or 36,000 miles, whichever comes first.
Damage or Corrosion Due to Environment, Chemical Treatments, or Aftermarket Products Damage caused by airborne fallout (chemicals, tree sap, ect.), stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals or sealants subsequent to manufacture, ect., is not covered. See “Chemical Paint Spotting” under Things You Should Know About the New Vehicle Limited Warranty on page 9 for more details.
Extra Expenses Economic loss or extra expense is not covered. Examples include: • • • • • • • Loss of vehicle use Inconvenience Storage Payment for loss of time or pay Vehicle rental expense Lodging, meals, or other travel costs State or local taxes required on warranty repairs Other Terms: This warranty gives you specific legal rights and you may also have other rights which vary from state to state.
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs – Component Exchanges In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
6.6L DURAMAX™ Diesel Engine Components For trucks equipped with 6.6L DURAMAX™ Diesel Engine the complete engine assembly, including turbocharger components, is covered for defects in material or workmanship for 3 years or 36,000 miles, whichever comes first. No deductible applies during this coverage period. The engine parts listed next continue to be covered (subject to a $100.00 deductible) for 5 years or 100,000 miles, whichever comes first.
Paint, Trim, and Appearance Items Defects in paint, trim, upholstery or other appearance items are normally corrected during new vehicle preparation. If you find any paint or appearance concerns, advise your dealer as soon as possible. Your owner manual has instructions regarding the care of these items. Vehicle Operation and Care Considering the investment you have made in your Pontiac, we know you will want to operate and maintain it properly.
Warranty Coverage – Extensions Time Extensions: The New Vehicle Limited Warranty will be extended one day for each day beyond the first 24 hour period in which your vehicle is at an authorized dealer facility for warranty service. You may be asked to show the repair orders to verify the period of time the warranty is to be extended. Your extension rights may vary depending on state law.
Original Equipment Alterations Pre-Delivery Service This warranty does not cover any damage or failure resulting from modification or alteration to the vehicle’s original equipment as manufactured or assembled by GM. Examples of the types of alterations that would not be covered include installation or use of any non-GM parts, accessories, and materials, or the cutting, welding, or disconnecting of the vehicle’s original equipment parts and components.
Production Changes GM and GM dealers reserve the right to make changes in vehicles built and/or sold by them at any time without incurring any obligation to make the same or similar changes on vehicles previously built and/or sold by them. Noise Emissions Warranty for Light Duty Trucks Over 10,000 LBS. GVWR Only This warranty covers this vehicle as designed, built, and equipped by GM, and is not limited to any particular part, component, or system of the vehicle manufactured by GM.
Emission Control Systems Warranties The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
Federal Emission Control System Warranty Federal Warranty Coverage is as follows: • Car or Light Duty Truck equipped with Car and Light Duty Gasoline Engine − 2 years or 24,000 miles and 8 years or 80,000 miles for the catalytic converter or vehicle (powertrain) control module, whichever comes first. • Light Duty Truck equipped with Heavy Duty Gasoline Engine − 5 years or 50,000 miles, whichever comes first.
Federal Emission Performance Warranty Some states and/or local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) programs to encourage proper maintenance of your vehicle.
Your Rights and Obligations (For Vehicles Subject to California Exhaust Emission Standards) The emission control system warranty on your vehicle is issued in accordance with the California Air Resources Board and GM. In California, new motor vehicles must be designed, equipped, and built to meet the states’ stringent anti-smog standards.
• For 8 years or 80,000 miles, whichever comes first: − If the catalytic converter or vehicle (powertrain) control module is found to be defective, GM will repair or replace it under the Federal Emission Control System Warranty. • For heavy duty gasoline engine vehicles, the emission warranty period is 5 years or 50,000 miles, whichever comes first. • For heavy duty diesel engine vehicles, the emission warranty period is 5 years, 100,000 miles, or 3,000 hours of operation, whichever comes first.
Emission Warranty Parts List Powertrain Control System The emission parts listed here are covered under the Emission Control System Warranty. The terms are explained previously in this section under the Federal Emission Control System Warranty and the California Emission Control System Warranty. Important: Certain parts may be covered beyond these warranties if shown with asterisk(s). Barometric Pressure Sensor • (*) 7 years/70,000 miles, whichever comes first, California emission coverage.
Vehicle Control Module (VCM) ** Fuel Pressure Regulator Vehicle Speed Sensor Fuel Rail Assembly Transmission Controls and Torque Management Fuel Rail Sensor (6.6L Duramax Diesel) Manual Transmission Clutch Switch Air Management System Torque Converter Clutch Switch Air Cleaner Torque Converter Clutch Solenoids Air Cleaner Diaphragm Motor Transmission Control Module ** Air Cleaner Resonator Transmission Gear Selection Switch (Diesel) Air Cleaner Temp.
Throttle Closing Dashpot Spark Plugs Turbocharger Assembly * Catalytic Converter System Turbocharger Boost Sensor (6.6L Duramax Diesel) Catalytic Converter(s) and Muffler if attached as assembly ** Turbocharger Oil Separator Turbocharger Thermo Purge Switch Vacuum Pump (6.
Secondary Air Injection System Ducts Air Pump Fittings Cutoff Valve Gaskets Check Valves Grommets Vacuum Control Solenoid Hoses Evaporative Emission Control System (Gasoline Engines) Housings Canister Pipes Canister Purge Solenoid Valve Pulleys Canister Vent Solenoid Sealing Devices Fuel Feed and Return Pipes and Hoses Springs Fuel Filler Cap Tubes Fuel Limiter Vent Valve * Wiring Fuel Tank Filler Pipe (with restrictor) Parts specified in your maintenance schedule as requiring sched
Replacement Parts Maintenance and Repairs The emission control systems of your vehicle were designed, built, and tested using genuine GM parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements. Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new, genuine GM parts.
Receipts and records covering the performance of regular maintenance or emergency repairs should be retained in the event questions arise concerning maintenance. These receipts and records should be transferred to each subsequent owner. GM will not deny warranty coverage solely on the absence of maintenance records. However, GM may deny a warranty claim if a failure to perform scheduled maintenance resulted in the failure of a warranty part.
Owner Assistance Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Pontiac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
STEP THREE: Both GM and your GM dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the BBB Auto Line Program to enforce any additional rights you may have.
Assistance For Text Telephone (TTY) Users To assist customers who are deaf or hard of hearing and who use Text Telephones (TTYs), Pontiac has TTY equipment available at its Customer Assistance Center and Roadside Assistance Center.
Warranty Information for California Only California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle’s applicable express warranties after a reasonable number of attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer. California Civil Code Section 1793.
Customer Assistance Offices Canada Pontiac encourages customers to call the toll-free telephone number for assistance. However, if you wish to write or e-mail Pontiac, refer to the address below. Customer Communication Centre, 163-005 General Motors of Canada Limited 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 United States Pontiac-GMC Customer Assistance Center P.O.
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