IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Pontiac dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. ©2006 Pontiac Division, General Motors Corporation. All rights reserved. Printed in U.S.A.
2007 Pontiac Warranty and Owner Assistance Information An Important Message to Pontiac Owners... ......................................................1 Pontiac’s Commitment to You ........................1 Owner Assistance ..........................................1 GM Participation in an Alternative Dispute Resolution Program ....................................2 Warranty Service — United States and Canada ......................................................2 Warranty Coverage at a Glance ..............
2007 Pontiac Warranty and Owner Assistance Information Emission Control Systems Warranty ............19 What Is Covered ..........................................19 How to Determine the Applicable Emissions Control System Warranty ..........19 Federal Emission Control System Warranty ...................................................20 California Emission Control System Warranty ...................................................21 Emission Warranty Parts List .......................24 Replacement Parts ..
An Important Message to Pontiac Owners... Pontiac’s Commitment to You Owner Assistance We are committed to assuring your satisfaction with your new Pontiac. Your Pontiac dealer is best equipped to provide all of your service needs. Should you ever encounter a problem that is not resolved during or after the limited warranty period, talk to a member of dealer management.
GM Participation in an Alternative Dispute Resolution Program Warranty Service — United States and Canada See the “Customer Satisfaction Procedure” under Owner Assistance on page 33 for information on the voluntary, non-binding Alternative Dispute Resolution Program in which GM participates. Your selling dealership has made a large investment to ensure that they have the proper tools, training, and parts inventory to make any necessary warranty repairs should they be required during the warranty period.
Warranty Coverage at a Glance The warranty coverages are summarized below. New Vehicle Limited Warranty Bumper-to-Bumper (Includes Tires) • Coverage is for the first 3 years or 36,000 miles, whichever comes first. Powertrain • Coverage is for the first 5 years or 100,000 miles, whichever comes first. Sheet Metal • Corrosion coverage is for the first 3 years or • 36,000 miles, whichever comes first. Rust-through coverage is for the first 6 years or 100,000 miles, whichever comes first. 6.
− Catalytic converters and powertrain control modules are covered for the first 8 years or 80,000 miles, whichever comes first. − Defects and performance for heavy duty truck emission control systems are covered for the first 5 years or 50,000 miles, whichever comes first. • 6.6L DURAMAX® Diesel Engines are covered for the first 5 years or 50,000 miles, whichever comes first.
General Motors Corporation New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Powertrain Coverage Tire Coverage The powertrain is covered for 5 years or 100,000 miles, whichever comes first, except for other coverages listed here under “What is Covered” and those items listed under “What is Not Covered” later in this section. The tires supplied with your vehicle are covered against defects in material or workmanship under the Bumper-to-Bumper coverage. Any tire replaced will continue to be warranted for the remaining portion of the Bumper-to-Bumper coverage period.
GM accessories sold over-the-counter, or those not requiring installation, will continue to receive the standard GM Dealer Parts Warranty of 12 months from the date of purchase, parts only. GM Licensed Accessories are covered under the accessory-specific manufacturer’s warranty and are not warranted by GM or its dealers.
What Is Not Covered Tire Damage or Wear Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects is not covered. Also, damage from improper inflation, spinning, as when stuck in mud or snow, tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered.
Damage or Corrosion Due to Environment, Chemical Treatments, or Aftermarket Products Damage caused by airborne fallout, salt from sea air, salt or other materials used to control road conditions, chemicals, tree sap, stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals, or sealants subsequent to manufacture, etc., is not covered. See “Chemical Paint Spotting” under Things You Should Know About the New Vehicle Limited Warranty on page 12 for more details.
Maintenance Extra Expenses All vehicles require periodic maintenance. Maintenance services, such as those detailed in the owner manual are at the owner’s expense. Vehicle lubrication, cleaning, or polishing are not covered. Failure of or damage to components requiring replacement or repair due to vehicle use, wear, exposure, or lack of maintenance is not covered.
Other Terms: This warranty gives you specific legal rights and you may also have other rights which vary from state to state. GM does not authorize any person to create for it any other obligation or liability in connection with these vehicles. Any implied warranty of merchantability or fitness for a particular purpose applicable to this vehicle is limited in duration to the duration of this written warranty.
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs — Component Exchanges In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
6.6L DURAMAX® Diesel Engine Components For trucks equipped with 6.6L DURAMAX® Diesel Engine, the complete engine assembly, including turbocharger components, is covered for defects in material or workmanship, for 5 years or 100,000 miles, whichever comes first.
Engine power enhancement products may enable the engine to operate at horsepower and torque levels that could damage, create failure, or reduce the life of the engine, engine emission system, transmission, and drivetrain. Damage, failure, or reduced life of the engine, transmission, emission system, drivetrain or other vehicle components caused by aftermarket engine performance enhancement products or modifications may not be covered under your vehicle warranty.
Maintenance and Warranty Service Records Retain receipts covering performance of regular maintenance. Receipts can be very important if a question arises as to whether a malfunction is caused by lack of maintenance or a defect in material or workmanship. A “Maintenance Record” is provided in the maintenance schedule section of the owner manual for recording services performed. The servicing dealer can provide a copy of any warranty repairs for your records.
Mileage Extensions: Prior to delivery, some mileage is put on your vehicle during testing at the assembly plant, during shipping, and while at the dealer facility. The dealer records this mileage on the first page of this warranty booklet at delivery. For eligible vehicles, this mileage will be added to the mileage limits of the warranty ensuring that you receive full benefit of the coverage. Mileage extension eligibility: • Applies only to new vehicles held exclusively in new vehicle inventory.
Warranty Service — Foreign Countries This warranty applies to GM vehicles registered in the United States and normally operated in the United States or Canada. If you have permanently relocated and established household residency in another country, GM may authorize the performance of repairs under the warranty authorized for vehicles generally sold by GM in that country. Contact an authorized GM dealer in your country for assistance.
Pre-Delivery Service Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are identified and corrected at the factory during the inspection process. In addition, dealers inspect each vehicle before delivery. They repair any uncorrected factory defects and any transit damage detected before the vehicle is delivered to you.
Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
Federal Emission Control System Warranty Federal Warranty Coverage • Car or Light Duty Truck equipped with Car and Light Duty Gasoline Engines − 2 years or 24,000 miles and 8 years or 80,000 miles for the catalytic converter or vehicle, powertrain, control module, whichever comes first. • Light Duty Truck equipped with Heavy Duty Gasoline Engine − 5 years or 50,000 miles, whichever comes first. • Light Duty Truck equipped with Heavy Duty Diesel Engine − 5 years or 50,000 miles, whichever comes first.
• The failure results, or will result, in the owner of the vehicle having to bear a penalty or other sanctions, including the denial of the right to use the vehicle, under local, state, or federal law. GM warrants that your dealer will replace, repair, or adjust to GM specifications, at no charge to you, any of the parts listed under the “Emission Warranty Parts List” later in this section which may be necessary to conform to the applicable emission standards.
Your Rights and Obligations (For Vehicles Subject to California Exhaust Emission Standards) The Emission Control System Warranty on your vehicle is issued in accordance with the California Air Resources Board and GM. In California, new motor vehicles must be designed, equipped, and built to meet the states’ stringent anti-smog standards.
• For 8 years or 80,000 miles, whichever comes first: − If the catalytic converter or vehicle (powertrain) control module is found to be defective, GM will repair or replace it under the Federal Emission Control System Warranty. • For 8 years or 100,000 miles, whichever comes first for a Super Ultra Low Emission Vehicle (SULEV): − If an emission related part listed in this booklet specially noted with 7 years/ 70,000 miles or 8 years/80,000 miles is defective, GM will repair or replace it.
Owner’s Warranty Responsibilities As the vehicle owner, you are responsible for the performance of the scheduled maintenance listed in your owner manual. GM recommends that you retain all maintenance receipts for your vehicle, but GM cannot deny warranty coverage solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance. You are responsible for presenting your vehicle to a GM dealer selling your vehicle line as soon as a problem exists.
• (**) 8 years/80,000 miles, whichever comes first, Federal Emission Control System Warranty coverage. (Also applies to California certified light duty and medium duty vehicles.) The Emission Control Systems Warranty obligations do not apply to conditions resulting from tampering, abuse, neglect, or improper maintenance; or any other item listed under “What Is Not Covered” under General Motors Corporation New Vehicle Limited Warranty on page 5.
Transmission Controls and Torque Management Diesel Fuel Temperature Sensor Manual Transmission Clutch Switch Direct Fuel Injector Assembly (6.6L DURAMAX® Diesel) * Park/Neutral Switch Function Block (6.6L DURAMAX® Diesel) Torque Converter Clutch Solenoids Fuel Injector Torque Converter Clutch Switch Fuel Pressure Regulator Transmission Control Module ** Fuel Rail Assembly * Transmission Fluid Temperature Sensor Transmission Gear Selection Switch (Diesel) Fuel Rail Pressure Sensor (6.
Idle Air Control Valve Ignition System Idle Speed Control Motor Camshaft Position Sensor(s) Intake Manifold * Crankshaft Position Sensor(s) Intake Manifold Gasket Distributor * Intake Manifold Gasket (7/70 Only Terraza, Uplander, Montana SV6, RELAY and DURAMAX® Diesel) * Distributor Cap Intake Manifold Heater Intake Manifold Tuning Valve Intake Manifold Tuning Valve Relay Supercharger Assembly * Throttle Body * (Replacement Only) Throttle Body Heater Throttle Closing Dashpot Turbocharger Assembly
Catalytic Converter System EGR Valve Cooler (6.6L DURAMAX® Diesel) Catalytic Converter(s) and Muffler if attached as assembly ** EGR Vacuum Pump Assembly (6.6L DURAMAX® Diesel) Exhaust Manifold (7/70 Only Corvette 7.0L, Equinox, Torrent, Rendezvous, Terraza, Uplander, RELAY, Cadillac DTS 4.6L, (Monte Carlo, Impala, Grand Prix 5.3L right side) and C/K Trucks < 14,000 GVWR 8.
Hybrid Fittings Auxiliary Transmission Pump, Relay, and Circuit Gaskets Battery Pack Current Sensor and Circuit Battery Pack 12V Modules (3) Grommets Brake Pedal Switch (PCM ZAB Switch) Housings Energy Storage Control Module ** GMLAN (CAN) Communications Circuit Mounting Hardware Hood Ajar Switch and Circuit Pulleys Hybrid Control Module ** Sealing Devices SGCM Coolant Circuit (fan and fan relay and pump) Starter Generator Control Module ** Springs Wheel Speed Sensor and Circuits (left and r
Replacement Parts The emission control systems of your vehicle were designed, built, and tested using genuine GM parts* and the vehicle is certified as being in conformity with applicable federal and California emission requirements. Accordingly, it is recommended that any replacement parts used for maintenance or for the repair of emission control systems be new, genuine GM parts. The warranty obligations are not dependent upon the use of any particular brand of replacement parts.
A part not being available within 10 days or a repair not being completed within 30 days constitutes an emergency. Retain receipts and failed parts in order to receive compensation for warranty repairs reimbursable due to an emergency. If, in an emergency situation, it is necessary to have repairs performed by other than a Pontiac dealer and you believe the repairs are covered by emission warranties, take the replaced parts and your receipt to a Pontiac dealer for reimbursement consideration.
In the event a warranty matter is not handled to your satisfaction, refer to the “Customer Satisfaction Procedure” under Owner Assistance on page 33. For further information or to report violations of the Emission Control System Warranty, you may contact the EPA at: Manager, Certification and Compliance Division (6405J) Warranty Claims Environmental Protection Agency Ariel Rios Building 1200 Pennsylvania Avenue, N.W.
Owner Assistance Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Pontiac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
STEP THREE: Both GM and your GM dealer are committed to making sure you are completely satisfied with your new vehicle. However, if you continue to remain unsatisfied after following the procedure outlined in Steps One and Two, you should file with the Better Business Bureau (BBB) Auto Line Program to enforce any additional rights you may have.
State Warranty Enforcement Laws Laws in many states permit owners to obtain a replacement vehicle or a refund of the purchase price under certain circumstances. The provisions of these laws vary from state to state. To the extent allowed by state law, GM requires that you first provide us with written notification of any service difficulty you have experienced so that we have an opportunity make any needed repairs before you are eligible for the remedies provided by these laws.
Warranty Information for California Only California Civil Code Section 1793.2(d) requires that, if GM or its representatives are unable to repair a new motor vehicle to conform to the vehicle’s applicable express warranties after a reasonable number of attempts, GM shall either replace the new motor vehicle or reimburse the buyer the amount paid or payable by the buyer. California Civil Code Section 1793.
Special Policy Adjustment Programs Beyond the Warranty Period Pontiac is proud of the protection afforded by its warranty coverages. In order to achieve maximum customer satisfaction, there may be times when Pontiac will establish a special policy adjustment program to pay all or part of the cost of certain repairs not covered by the warranty or to reimburse certain repair expenses you may have incurred.
Canada Customer Communication Centre, CA1-163-005 General Motors of Canada Limited 1908 Colonel Sam Drive Oshawa, Ontario L1H 8P7 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 Mexico, Central America, and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V. Customer Assistance Center Paseo de la Reforma # 2740 Col. Lomas de Bezares C.P., 11910 Mexico, D.
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