IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and GM’s participation in an Alternative Dispute Resolution Program. Keep this booklet with your vehicle and make it available to a Pontiac dealer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information.
Have you purchased the Genuine GM Protection Plan? The GM Protection Plan may be purchased within specific time/mileage limitations. See the information request form in the back of this booklet. Remember, if the service contract you are considering for purchase does not have the GM Protection Plan emblem shown above on it, then it is not the Genuine GM Protection Plan from GM. © 2007 Pontiac Division, General Motors Corporation. All rights reserved. Printed in U.S.A.
2008 Pontiac Limited Warranty and Owner Assistance Information An Important Message to Pontiac Owners... .........1 Pontiac’s Commitment to You .............................1 Owner Assistance .............................................1 GM Participation in an Alternative Dispute Resolution Program ........................................1 Warranty Service — United States and Canada ........................................................1 Warranty Coverage at a Glance ...........................
2008 Pontiac Limited Warranty and Owner Assistance Information Owner Assistance .............................................30 Customer Satisfaction Procedure .......................30 State Warranty Enforcement Laws .....................31 Assistance For Text Telephone (TTY) Users .......31 Pontiac Roadside Assistance ............................32 Pontiac Courtesy Transportation ........................32 Warranty Information for California Only ..............
An Important Message to Pontiac Owners... Pontiac’s Commitment to You We are committed to assuring your satisfaction with your new Pontiac. Your Pontiac dealer also wants you to be completely satisfied and invites you to return for all your service needs, both during and after the warranty period. Owner Assistance Your Pontiac dealer is best equipped to provide all of your service needs.
Warranty Coverage at a Glance The warranty coverages are summarized below. New Vehicle Limited Warranty Bumper-to-Bumper (Includes Tires) • Coverage is for the first 3 years or 36,000 miles, whichever comes first. Powertrain • Coverage is for the first 5 years or 100,000 miles, whichever comes first. Sheet Metal • Corrosion coverage is for the first 3 years or • 2 36,000 miles, whichever comes first. Rust-through coverage is for the first 6 years or 100,000 miles, whichever comes first. 6.
Federal • Gasoline Engines − Defects and performance for cars and light duty truck emission control systems are covered for the first 2 years or 24,000 miles, whichever comes first. From the first 2 years or 24,000 miles to 3 years or 36,000 miles defects in material or workmanship continue to be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage explained previously. Specified major components are covered for the first 8 years or 80,000 miles, whichever comes first.
General Motors Corporation New Vehicle Limited Warranty GM will provide for repairs to the vehicle during the warranty period in accordance with the following terms, conditions, and limitations. What Is Covered Warranty Applies This warranty is for GM vehicles registered in the United States and normally operated in the United States or Canada, and is provided to the original and any subsequent owners of the vehicle during the warranty period.
Powertrain Coverage Tire Coverage The powertrain is covered for 5 years or 100,000 miles, whichever comes first, except for other coverages listed here under “What is Covered” and those items listed under “What is Not Covered” later in this section. The tires supplied with your vehicle are covered against defects in material or workmanship under the Bumper-to-Bumper coverage. Any tire replaced will continue to be warranted for the remaining portion of the Bumper-to-Bumper coverage period.
GM accessories sold over-the-counter, or those not requiring installation, will continue to receive the standard GM Dealer Parts Warranty of 12 months from the date of purchase, parts only. GM Licensed Accessories are covered under the accessory-specific manufacturer’s warranty and are not warranted by GM or its dealers.
What Is Not Covered Tire Damage or Wear Normal tire wear or wear-out is not covered. Road hazard damage such as punctures, cuts, snags, and breaks resulting from pothole impact, curb impact, or from other objects is not covered. Also, damage from improper inflation, spinning, as when stuck in mud or snow, tire chains, racing, improper mounting or dismounting, misuse, negligence, alteration, vandalism, or misapplication is not covered.
Damage or Corrosion Due to Environment, Chemical Treatments, or Aftermarket Products Damage caused by airborne fallout, salt from sea air, salt or other materials used to control road conditions, chemicals, tree sap, stones, hail, earthquake, water or flood, windstorm, lightning, the application of chemicals, or sealants subsequent to manufacture, etc., is not covered. See “Chemical Paint Spotting” under Things You Should Know About the New Vehicle Limited Warranty on page 10 for more details.
Maintenance Extra Expenses All vehicles require periodic maintenance. Maintenance services, such as those detailed in the owner manual are at the owner’s expense. Vehicle lubrication, cleaning, or polishing are not covered. Failure of or damage to components requiring replacement or repair due to vehicle use, wear, exposure, or lack of maintenance is not covered. Economic loss or extra expense is not covered.
Things You Should Know About the New Vehicle Limited Warranty Warranty Repairs — Component Exchanges In the interest of customer satisfaction, GM may offer exchange service on some vehicle components. This service is intended to reduce the amount of time your vehicle is not available for use due to repairs. Components used in exchange are service replacement parts which may be new, remanufactured, reconditioned, or repaired, depending on the component involved.
6.6L DURAMAX® Diesel Engine Components For trucks equipped with 6.6L Duramax® Diesel Engine, the complete engine assembly, including turbocharger components, is covered for defects in material or workmanship for 5 years or 100,000 miles, whichever comes first.
After-Manufacture “Rustproofing” Vehicle Operation and Care Your vehicle was designed and built to resist corrosion. Application of additional rust-inhibiting materials is neither necessary nor required under the Sheet Metal Coverage. GM makes no recommendations concerning the usefulness or value of such products. Considering the investment you have made in your Pontiac, we know you will want to operate and maintain it properly. We urge you to follow the maintenance instructions in your owner manual.
Chemical Paint Spotting Some weather and atmospheric conditions can create a chemical fallout. Airborne pollutants can fall upon and adhere to painted surfaces on your vehicle. This damage can take two forms: blotchy, ring-shaped discolorations, and/or small irregular dark spots etched into the paint surface. Mileage Extensions: Prior to delivery, some mileage is put on your vehicle during testing at the assembly plant, during shipping, and while at the dealer facility.
Touring Owner Service — Foreign Countries If you are touring in a foreign country and repairs are needed, take your vehicle to a GM dealer facility, preferably one which sells and services Pontiac vehicles. Once you return to the United States you should provide your dealer with a statement of circumstances, the original repair order, proof of ownership, and any paid receipt indicating the work performed and parts replaced for reimbursement consideration.
Original Equipment Alterations This warranty does not cover any damage or failure resulting from modification or alteration to the vehicle’s original equipment as manufactured or assembled by General Motors. Examples of the types of alterations that would not be covered include cutting, welding, or disconnecting of the vehicle’s original equipment parts and components. Additionally, General Motors does not warranty non-GM parts and/or calibrations.
Pre-Delivery Service Defects in the mechanical, electrical, sheet metal, paint, trim, and other components of your vehicle may occur at the factory or while it is being transported to the dealer facility. Normally, any defects occurring during assembly are identified and corrected at the factory during the inspection process. In addition, dealers inspect each vehicle before delivery. They repair any uncorrected factory defects and any transit damage detected before the vehicle is delivered to you.
Emission Control Systems Warranty The emission warranty on your vehicle is issued in accordance with the U.S. Federal Clean Air Act. Defects in material or workmanship in GM emission parts may also be covered under the New Vehicle Limited Warranty Bumper-to-Bumper coverage. There may be additional coverage on GM diesel engine vehicles. In any case, the warranty with the broadest coverage applies.
Federal Emission Control System Warranty Federal Warranty Coverage • Car or Light Duty Truck with a Gross Vehicle Weight Rating (GVWR) of 8,500 lbs. or less − 2 years or 24,000 miles and 8 years or 80,000 miles for the catalytic converter or vehicle, powertrain, control module, whichever comes first. • Light Duty Truck equipped with Heavy Duty Gasoline Engine and with a Gross Vehicle Weight Rating (GVWR) greater than 8,500 lbs. − 5 years or 50,000 miles, whichever comes first.
Federal Emission Performance Warranty Some states and/or local jurisdictions have established periodic vehicle Inspection and Maintenance (I/M) programs to encourage proper maintenance of your vehicle.
Your Rights and Obligations (For Vehicles Subject to California Exhaust Emission Standards) The Emission Control System Warranty on your vehicle is issued in accordance with the California Air Resources Board and GM. In California, new motor vehicles must be designed, equipped, and built to meet the states’ stringent anti-smog standards.
• • • For 8 years or 80,000 miles, whichever comes first: − If the catalytic converter or vehicle (powertrain) control module is found to be defective, GM will repair or replace it under the Federal Emission Control System Warranty.
Emission Warranty Parts List Powertrain Control System The emission parts listed here are covered under the Emission Control System Warranty. The terms are explained previously in this section under the “Federal Emission Control System Warranty” and the “California Emission Control System Warranty”.
Throttle Position Switch Fuel Management System Vehicle Control Module (VCM) ** Common Rail Assembly (6.6L DURAMAX® Diesel) * Vehicle Speed Sensor Diesel Fuel Injection Pump * Wheel Speed Sensor Diesel Fuel Injection Pump Timing Adjust Transmission Controls and Torque Management GMLAN (CAN) Communications Circuit Diesel Fuel Injector Control Module – EDU (6.
Air Cleaner Temperature Compensator Valve Turbocharger Boost Sensor Air Intake Ducts Turbocharger Oil Separator Charge Air Control Actuator Turbocharger Thermo Purge Switch Charge Air Control Solenoid Valve Vacuum Pump (6.
Catalytic Converter System Exhaust Gas Recirculation System Catalytic Converter(s) and Muffler if attached as assembly ** EGR Feed and Delivery Pipes or Cast-in Passages Diesel Exhaust Temperature and Pressure Sensors EGR Valve Cooler (6.6L DURAMAX® Diesel) * Diesel Particulate Filter (DPF) * Exhaust Manifold (7/70 Only Corvette 7.0L, Equinox, Torrent, Uplander, Montana SV6, Cadillac DTS 4.6L and XLR, (Impala and Grand Prix 5.3L right side) and C/K Trucks < 14,000 GVWR 8.
Fuel Tank(s) * Transmission Friction Elements Fuel Tank Filler Pipe (with restrictor) Transmission Substrate Temperature Sensor Fuel Tank Vacuum or Pressure Sensor Miscellaneous Items Used with Above Components are Covered Hybrid Auxiliary Transmission Fluid Pump Battery Cooling Fan Battery Pack Control Module (BPCM) * Battery Pack Current Sensor Brake Pedal Travel Sensor Drive Motors A and B Drive Motor A and B Resolvers Drive Motor/Generator Control Module (DMCM - HCP, MCPA, MCPB) ** Belts Boots Cl
Parts specified in your maintenance schedule that require scheduled replacement are covered up to their first replacement interval or the applicable emission warranty coverage period, whichever comes first. If failure of one of these parts results in failure of another part, both will be covered under the Emission Control System Warranty.
Maintenance and Repairs Maintenance and repairs can be performed by any qualified service outlet; however, warranty repairs must be performed by any authorized dealer except in an emergency situation when a warranted part or a warranty station is not reasonably available to the vehicle owner. In an emergency, where an authorized dealer is not reasonably available, repairs may be performed at any available service establishment or by the owner, using any replacement part.
Claims Procedure As with the other warranties covered in this booklet, take your vehicle to any authorized Pontiac dealer facility to obtain service under the emission warranty. This should be done as soon as possible after failing an EPA-approved I/M test or a California smog check test, or at any time you suspect a defect in a part. Those repairs qualifying under the warranty will be performed by any Pontiac dealer at no charge. Repairs which do not qualify will be charged to you.
Owner Assistance Customer Satisfaction Procedure Your satisfaction and goodwill are important to your dealer and to Pontiac. Normally, any concerns with the sales transaction or the operation of your vehicle will be resolved by your dealer’s sales or service departments. Sometimes, however, despite the best intentions of all concerned, misunderstandings can occur.
The BBB Autoline Program is an out of court program administered by the Council of Better Business Bureaus to settle automotive disputes regarding vehicle repairs or the interpretation of the New Vehicle Limited Warranty. Although you may be required to resort to this informal dispute resolution program prior to filing a court action, use of the program is free of charge and your case will generally be heard within 40 days.
Pontiac Roadside Assistance Pontiac is proud to offer the response, security, and convenience of Pontiac’s 24-hour Roadside Assistance Program for a period of 5 years or 100,000 miles whichever comes first. Consult your dealer or refer to the owner manual for details. The Pontiac Roadside Assistance Center can be reached by calling 1-800-ROADSIDE (762-3743). Roadside Assistance is not part of or included in the coverage provided by the New Vehicle Limited Warranty.
NOTICE TO GENERAL MOTORS AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING ADDRESS: General Motors Corporation P.O. Box 33170 Detroit, MI 48232-5170 Fax Number: 1-866-962-2868 When you make an inquiry, you will need to give the year, model, and mileage of your vehicle and your VIN. Special Coverage Adjustment Programs Beyond the Warranty Period Pontiac is proud of the protection afforded by its warranty coverages.
Canada The Online Owner Center is a resource for your GM ownership needs. Specific vehicle information can be found in one place. 1-800-263-3777 (English) 1-800-263-7854 (French) 1-800-263-3830 (For Text Telephone devices (TTYs)) Roadside Assistance: 1-800-268-6800 The Online Owner Center allows you to: Mexico, Central America, and Caribbean Islands/Countries (Except Puerto Rico and U.S. Virgin Islands) General Motors de Mexico, S. de R.L. de C.V.
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