Use and Care Manual

PORT-A-COOL JETSTREAM™ OWNERS MANUAL

Technical support and service is available directly from your distribu-

tor or call Port-A-Cool® Technical Support Hotline at 888-266-5243

(888-COOL-AID) for the distributor nearest you. You may also contact

the Support Hot Line for consultation on parts replacement.

Please have serial number and model number of unit available.

A. Returned Merchandise Authorization (RMA) Procedures

All Port-A-Cool® units, parts, or materials being returned to Port-A-

Cool, LLC, for warranty replacement or repair require an RMA (Return

Merchandise Authorization) number.

There are two methods for replacing warranty parts:

1.The distributor can purchase the part with an RMA number and will only

be charged for the cost of the part, not for the shipping. When the defective

part is returned freight paid, the distributor’s account will be credited for the

cost of the part.

2.The customer / distributor can call Tech Support to get an RMA number to

send the defective part back to Port-A-Cool, LLC. Once the part is received

by Port-A-Cool, LLC, a replacement part will be sent at no charge.

Information needed to get an RMA number:

1. The UNIT serial number.

2. The UNIT model number (ex. PAC2KCYC01)

3. The part number or description of the part to be replaced.

Only major component parts need an RMA number, i.e. fans, motors,

pumps, and some plumbing parts. For replacement of small parts, the

serial and model numbers are still required, but the parts do not need to

be returned to Port-A-Cool, LLC.

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HOW TO CONTACT TECHNICAL SUPPORT

REPLACEMENT PARTS