Use and Care Manual

PAGE 5 • PORT-A-COOL OWNER’S MANUAL
PORT-A-COOL OWNER’S MANUAL • PAGE 30
D. TEChNICAL SUPPORT
Technical support and service is available directly from a distributor, or by calling PORT-A-COOL, LLC
Technical Support Hot Line at 888-266-5243 (888-COOL-AID) for the nearest distributor. The Support Hot Line
is also the number to call for parts replacement.
Please have serial number and model number of unit available.
v. WARRANTY AND REPLACEMENT PARTS
A. PORT-A-COOL®UnitLimitedWarranty
For one year from date of installation, PORT-A-COOL, LLC warrants any original component part or
parts of the PORT-A-COOL® evaporative unit found, upon examination by factory-authorized personnel,
to be defective in material or workmanship, excepting, however, that the high-performance, fan motor
utilized as a component of the PORT-A-COOL® HP portable evaporative cooling unit shall be warrantied by
PORT-A-COOL, LLC for a period of three years from the date of installation. All transportation charges on parts
submitted for replacement or repair under this warranty must be borne by the purchaser. If said equipment
develops such defects within this period, it will be repaired or replaced at our option. For breach of any
implied or written warranty on this product, PORT-A-COOL, LLC., shall not be liable for any incident or
consequential damages. This warranty is declared void if the equipment is found to have been misused,
abused or tampered with by unauthorized personnel.
Due to warranty limits placed on our products by the original manufacturers, our warranty is limited on
manufactured units and their original component parts as well as replacement parts to a total of one (1)
year after the date of installation, with the above noted 3-year warranty relating to the high-performance fan
motor utilized as a component of the PORT-A-COOL® HP portable evaporative cooling unit being the only
exception.
B. ReturnedMerchandiseAuthorization(RMA)Procedures
All Port-A-Cool® units, parts, or materials being returned to PORT-A-COOL, LLC for warranty replacement or
repair require an RMA (Return Merchandise Authorization) number.
Warranty parts can be replaced by:
1. The distributor can purchase the part with an RMA number and will only be charged for
the cost of the part, not for the shipping. When the defective part is returned freight paid, the
distributor’s account will be credited for the cost of the part.
2. The customer / distributor can call Tech Support to get an RMA number to send the
defective part back to PORT-A-COOL, LLC. Once the part is received by PORT-A-COOL, LLC, a
replacement part will be sent at no charge.
Information needed to get an RMA number:
1. The unit serial number.
2. The unit model number (ex. PAC2K363S)
3. The part number or description of the part to be replaced.
Only major component parts need an RMA number, i.e. fans, motors, pumps, and some plumbing parts.
For replacement of small parts, the serial and model numbers are still required, but the parts do not need to
be returned to PORT-A-COOL, LLC.
For warranty replacement parts call PORT-A-COOL® Technical Support at 1-888-266-5243. FAX: [phone].
Shipping Address Mailing Address:
PORT-A-COOL, LLC PORT-A-COOL, LLC
721 FM 2468 P.O. Box 2167
Center, Texas 75935 Center, Texas 75935
SPRAY BAR ASSEMBLY (ALL MODELS)
SUBMERSIBLE PUMPS PROBLEM ChECK SOLUTION
PROBLEM ChECK SOLUTION
Too many dry streaks in the pads. Holes in spray bar blocked
Remove and clean spray bar.
by foreign material.
Clean individual holes.
Water spitting from the unit. Hose connection loose. Tighten hose.
Replace hose and washer.
Reseat spray bar end caps
Excess water in air Pad Installation Pads must be installed
coming from the fan. according to air flow
direction label on the pad.
PROBLEM ChECK SOLUTION
Pump will not run when switch Power cord, switches, Reconnect power,
is turned on. circuit breaker, reset breaker
switch box, connection, etc. or reconnect in switch box.
Air lock in hose. Disconnect hose at base of
pump, run pump to release
air, then reconnect.
Pump hums when switch is Inlet filter clogged. Clean filter.
turned on, but does not Pump motor locked. Replace pump.
pump water.
Breaker trips or fuse blows Wiring short in line between Check and/or replace wiring.
when switch is turned on. pump and switch box.
Pump cycling on and off Sump tank is empty. Fill with water.
periodically Spray bar valve is closed. Open valve.
Pump will not run and power is Switch making closure contact. Check continuity/
available and pump is functional. Replace switch.