Aura PP7700 Series Wireless POS Thermal Printer User's Guide Rev.: Original IMPORTANT!!!! Please read carefully before using this printer Before opening the Top Hood, make sure there is no paper jam or cutter jam trouble. (Read page 3-4, 3-5 and Warranty Limit in the user’s Manual.
Federal Communications Commission Radio Frequency Interference Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. Thes e limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Table Of Contents GETTING STARTED . . . . . . . . . . . . . . . . . . . . .1 CONGRATULATION . . . . . . . . . . . . . . . . . . . . . .1 PRODUCT BRIEFING . . . . . . . . . . . . . . . . . . . . . 1 UNPACKING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 OPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 MAIN PARTS ON THE EXTERIOR . . . . . . . . . 1 INDICATORS . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 OPERATING ENVIRONMENT . . . . . . . . . . . . .
Spacer Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 -- 14 Paper Cutting . . . . . . . . . . . . . . . . . . . . . . . . . .2 -- 15 Wall Mount Application . . . . . . . . . . . . . . . . . 2 -- 15 MAINTENANCE GUIDES . . . . . . . . . . . . . . . . . . . . 3 -- 1 MAINTENANCE GUIDE LINES . . . . . . . . . . . . 3 GENERAL CLEANING . . . . . . . . . . . . . . . . . . . .3 PRINT HEAD CLEANING . . . . . . . . . . . . . . . . . 3 TROUBLE SHOOTING . . . . . . . . . . . . . . . . . . . .
I. GETTING STARTED A. CONGRATULATION You have made a very wise decision by purchasing the easy loading; low noise; high resolution; light weight; high reliability wireless thermal printer Aura PP7700 series of Posiflex products. This series of printers has been elegantly designed for a Point-OfSale, kitchen & kiosk application.
reminder function to persons around. It can be used to drive a separately purchased kitchen bell for such reminder function in noisy environment. This printer also supports application in different countries of various kinds of power systems by changin g the power cord to the power adaptor. C. UNPACKING Followings are items you may find when you carefully unpack the carton that delivers Aura series printer. If there is any discrepancy or problem, contact your dealer immediately.
• Language to add to standard model: Japanese Kanji; Korean; Traditional Chinese or Simplified Chinese E.
Bottom View Screws Setup Window Window Plate Screw F. INDICATORS • Power LED: green • Error LED: red • Paper Out LED: red G. OPERATING ENVIRONMENT • Place the printer on a sturdy, level surface. • Choose a place that is well ventilated and free of excessive dust, smoke or fume. • Do not put the printer under direct sunlight or near a heater.
• Try to prevent as much as possible any obstacle between printer and host PC such as metal plate, wire mesh or any other materials of metal. • Ideal room temperature is from 5ºC to 40ºC. Ideal humidity is from 20% to 85% RH (no condensation). • Use a grounded AC power outlet. • Use only the power cord and power adaptor furnished with the printer. • Do not use a power outlet of a circuit shared with any equipment that causes great electrical noise, such as motors.
• Do not use thermal paper containing Sodium (Na+), Potassium (K+) and Chlorine (Cl-) ions that can harm the print head thermal elements. • Use only water paste, starch paste, polyvinyl paste or CMC paste when gluing thermal paper. • Use of volatile organic solvents such as alcohol, ester and ketone on thermal paper can cause discoloration. • Some adhesive tapes on thermal paper may cause discoloration or faded printing.
II. QUICK START-UP A. LOADING PAPER 1. Desk Top Application 1. 2. Slide the hood lock toward the front of the printer to release the hood. Raise the released hood wide open manually. 3. Drop the thermal paper roll inside the printer in the orientation as shown in the picture. 4. Close the hood back leaving the tail of the paper roll coming out of the opening between the hood and the top cover. Tear off excessive paper.
2. When To Replace Paper Whenever the printer gives paper out signal or a red line appears on the thermal paper, it is the proper timing for replacing the paper. Do not wait till the print engine is dragging the paper roll at the very end. It is recommended not to turn off the power only for paper replacement for this model. However, please pay extreme attention not to touch the still hot thermal elements or any electrically live part.
connection supports a genuine virtual cable connection thus supports the application software to use even the so-called direct I/O method for controlling the printer.
At the host system that the Dongle is connected, be sure to terminate any application program or to uninstall any driver occupying the COM port that the Dongle is connected. Select the proper COM port if requested by the installation program. If there are multiple Dongles installed on several COM ports in the host, you have to free all COM ports to be used for wireless connection before driver installation and select the COM ports used one by one if requested in the installation program.
In “Hardware Update Wizard” that appears after this, choose “Install from a list or specific location (Advanced)” --> “Don’t search, I will choose the driver to install” --> “Have Disk” --> “Browse” and find the subfolder where the drivers were stored. Select “ComBtDrv.inf”. Click “Open” --> “OK”, “Posiflex Wireless Dongle” and a warning message on digital signature will show up in “Hardware Update Wizard”.
Ignore this message and click “Next”, a warning dialogue box will pop up. Select “Continue Anyway” to exit the “Hardware Installation.
Click Finish to close the wizard. Check that in “Device Manager” the “Communications Port” should be changed to “Posiflex Wireless Dongle” to conclude the driver installation. c. Making wireless connection 1. Please follow instruction of the application program if it covers the wireless connection because it may then utilize some more practical naming of the wireless printer in use.
setup procedure since this BT ID could mean lengthy and hard to memorize by heart to average people. 3. At the host system that the Dongle is connected, first make sure that the COM port is exclusively free for Posiflex wireless connection. Then execute the “Posiflex Wireless Printer Setup” (or “BTSetUp.exe” as filename) and select the COM port that the Dongle is connected. If there are more than one Dongle connected in a host system, please do the setup procedure for one Dongle at a time. 4.
COM port of the Dongle as if they were physically connected. In other words, you may now send all command / data to the COM port with Dongle to control / print at the PP7700 without excessive restrictions. You may then select for next COM port, do another “Query Printer” and another “Connect” for next Dongle if it exists. d. Automatic re-connection at power on One of the advantages with Posiflex wireless connection is that it mimics a real physical cable connection very faithfully.
be carried out consecutively while unfortunately at the same time another print job is sent from another terminal, without the exclusive function, the printer may perform a confusing interlaced print as the combined result. 2. The security of exclusive relationship is achieved at the cost of discipline for “Disconnect” operation.
the power while the “Feed” button is pressed can prepare PP7700 for the signal detect operation. Now in the host Posiflex POS system, please execute the “Connect” with the BT ID of the PP7700 entered in the appropriate field and click for “Connect”. Ignore any warning message that would popup later. Press the “Feed” button on PP7700 again and PP7700 will flash its Error LED to indicate the wireless connection condition.
When the printer is used as a kitchen printer and a kitchen bell is prepared, please use this port for kitchen bell connection instead. 5. Power Connection The power connector is a 3 pin jack next to the peripheral connector. Either a Posiflex supplied power adaptor or a printer power cable from a Posiflex POS system can be connected to this connector to supply power for this printer. During insertion of the power plug, be sure to hear the click to obtain a firm contact.
font table will be printed in text mode again. To exit the test printing, please turn the printer off and on again. C. SPECIAL ADJUSTMENTS 1. Paper Near End Sensor The near end sensor for paper roll in the printer is now able to have the printer work with paper rolls of several bobbin sizes. Please refer to the picture at right from inside the paper roll compartment that there are a fixing screw and a sensor head in the wall.
Slightly release the fixing screw to adjust the position of sensor head. The acceptable paper roll bobbin outer diameter is between 18 and 22mm. This adjustment allows sensor activation on paper roll overall diameter between 21 and 23.6 mm unless for too light bobbins. Remember, for smaller roll diameter, the sensor head should go higher. 2. Paper Roll Placement When the paper roll to put (back) in is Bobbin O.D. already nearly used up, the paper roll must be Bobbin I.D.
accessory of the printer. If the user uses narrower paper roll and requires more spacer plates, it can be purchased from Posiflex. 4. Paper Cutting The paper advance after a protective cut is now set to 12 mm.
III. MAINTENANCE GUIDES A. MAINTENANCE GUIDE LINES • • • Always turn off and disconnect power before opening the cover. The areas around the print head and motor become very hot during and just after printing, do not touch them. When handling the interior of the thermal printer, please pay attention not to be hurt by any sharp edge of the metal parts. B. GENERAL CLEANING Please use soft hair brush or compressed air to clear away any dust or paper scraps accumulation inside the printer.
Before putting back the paper roll for printing, alcohol solvent must be dried completely. D. TROUBLE SHOOTING This section gives solutions to some printer problems you may have. 1. General Problems No LED lights up on control panel when switched on – Make sure that the power supply cables are correctly plugged into the printer, the power adaptor and to the power outlet. Make sure that power is supplied to the power outlet. If the outlet is controlled by a switch or timer, try use another outlet. 2.
If there is no paper jam and the print head is not overheated, turn off the printer and wait for half a minute then turn it back on. If the problem still remains, contact a qualified service person. Nothing can be printed with ERROR LED OFF – Try to run self test according to previous chapter to check if the printer itself works properly. If the self test passes, check the following: a. Check the signal of the wireless interface at both the printer and computer. b.
3. Paper Jam Problems Paper is jammed inside the printer – Turn off the printer and open the print hood by releasing the hood lock. Remove the jammed paper and reinstall the paper roll. Close the hood properly and firmly. Then turn on the printer for operation. If the auto cutter is jammed, the print hood will be locked. Please first resolve the auto cutter problems per description in next item and then come back to deal with the paper jam. Never force open the print hood.
Lift transparent protective foil Open Cutter Cover when hood locked Turn the wheel downward till a hole in the plastic gear appears in this window 5. Graphic Printing Speed The RS232 protocol for printer Dongle connection defaults to 19200 bps. However, this setting could appear insufficient for graphic printing mode. In such case, please change the RS232 baud rate to 38400 bps for the Dongle on the host system. 6.
printed in two parts from two rolls of paper but every item will be printed. Printer fails to respond such as being powered off: -- The wireless connection will resume when the printer comes back alive. However the data sent when the printer goes off if it happens at printing process will be lost. So it is quite advisable for the application program to provide an option for end user to send command to the printer to clear the residual memory of last printing and resend the last printing job.
7. Advanced Analysis Tool This printer supports Hexadecimal Dump for experienced user to view exactly what data is received by the printer. This can be useful in finding software problems. To start the dump mode: Turn off printer; Open print hood; Hold down FEED button while turning printer on; Close the hood. To stop the dump mode: Press the FEED button to print out the last line; Turn off the printer.
IV. SPECIFICATIONS A. PRINTER ITEM Printing method Printing speed Maximum Printable Width Default Printing Width SPECIFICATION Thermal sensitive line dot method 180 mm /sec. 72 mm (for 576 dots/line) 64 mm (for 512 dots/line) Dot 320 to 321 in 512 dots / line configuration.
C. POWER ADAPTOR ITEM INPUT VOLTAGE INPUT FREQUENCY INPUT CURRENT OUTPUT VOLTAGE OUTPUT POWER STATIC LOAD OUTPUT REGULATION MTBF EMI STANDARDS REQUIREMENT 100 V AC ~ 250 V AC 50 ~ 60 HZ 1.5 A MAX. @ 115 V AC + 24 V DC 60 W 0 A ~ 2.
V. TECHNICAL INFORMATION A. INTERFACES 1. Wireless Interface Wireless Features Specification ITEM SPECIFICATION Frequency Band 2.4 ~ 2.
2. Peripheral Interface The connector for peripheral control is a 6P6C RJ11 jack with the following pin assignment. The best recommended cash drawers to this connector are Posiflex CR3100, CR3200, CR4000 and CR4100. Using the cable 20863018001 (CCBLA-180-1) delivered with the cash drawer, the Aura series can control one dedicated cash drawer. However, by using an optional split cable 20867023800 (CCBLA-238), Aura series controls two cash drawers through this connector.
change the switch setting when necessary. The switch position counting starts from the nearest edge of printer. The ON direction points to the connector area of the printer. The OFF direction points to the power switch. The functions of each position may evolve with the revisions of the firmware. The information below applies to the latest version to the date of print of this manual.
sure that your software will take care of enough paper feed for the paper jam prevention issue. For switch position 8, when it is set to ON in the field, the printer maybe subject to unpredictable damages and must be strictly prevented. The factory default for each position is listed below: Switch Position 1 2 3 4 5 6 7 8 Wireless interface ON ON OFF OFF OFF OFF OFF OFF w/ auto cutter C. INTERNAL SWITCH There is an extra internal 4 position DIP switch in PP7700 for more technical settings.
guide adaptor for use with the paper roll of 58 mm width, the switch should be set to ON in PP7700. Switch position 3 is usually set to OFF for ESC/POS command application that prints at 512 dots / line. Only technical users shall set this switch to ON and make the printer work in the 576 dots / line format. D. SOFTWARE COMMANDS The Aura thermal printer supports all commands applicable to Epson printer TM-T88II. The only difference is the smoothening command in enlarged text fonts.
Hexadecimal codes are: 1B 6F Printer beeps when this command is received per condition set by beep definition. GS ‘o’ m: Beep definition (0 < m ≦ 16, default 3 seconds) Hexadecimal codes are: 1D 6F m This command defines length of beep as m seconds when beep command is received. When m = 0, default applies.
when cash drawer is opened. n = ‘1’ (31H) applies to drawers giving a “short” signal when drawer is opened. Any value of the parameters outside the defined range will cause the entire command ignored. E. CHARACTER CODE PAGES Aura PP-7700 series supports all code pages and international character sets applicable to Epson printer TM-T88.
The user may visit our web at http://www.posiflex.com.tw or http://www.posiflex.com for a view of the fonts in the code pages and character sets.
