User's Manual
• Try holding the Penguin close to the sensor for 30 seconds whilst
intermittently clicking the top button – it sometimes takes this to get the
dongle to recognise the hardware
• Try using a different USB port to connect your Penguin. If possible plug it
directly into the computer, i.e. not through any monitors/keyboards/hubs
etc.
• Remove the USB Dongle and turn ‘OFF’ the Penguin switch. Reboot
your computer. Now re-insert USB dongle, wait 10/15 seconds and turn
Penguin switch back ‘ON’
• Although your Penguin is plug & play, make sure your computer is up to
date with the latest drivers / operating software for pointing devices
• Check that the sensor on the underside of the Penguin isn’t covered and
has a clear line of sight to the surface below. Also check that your Penguin
has not been dropped which could dislodge the laser
• Try using the Penguin on a mouse mat / unreective surface
• Make sure the charging cable is rmly attached into the USB port of your
computer and the DC end is rmly pushed into the front of the Penguin.
The ‘P’ Logo should light an orange colour. Recharge directly via a USB
port on your computer NOT via a multi-USB hub.
• Try your Penguin mouse on a different PC/laptop to check if the issue is
still present.
If you attempt all of the above suggestions and still there appears to be a
problem, please contact your supplier.
IMPORTANT INFORMATION
Health
Long periods of time at your workstation without regular breaks may cause
discomfort. Should discomfort persist, see a qualied health professional.
User advice/Maintenance
Try to avoid contact with strong medicated hand creams/sanitisers whilst
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