Product Manual

29
RETURN POLICY
Return using your preferred shipping method.
NOTICE: some products include free shipping, so if you return one of these
products, the actual outbound shipping costs will be deducted from your return
refund.
Opened Merchandise:
There is a 30-day return policy with a 25% restocking fee to cover testing,
cleaning and repackaging expenses for products that have been opened.
Opened returns must be in sellable condition with original materials and
packaging.
NOTICE: some products include free shipping, so if you return one of these
products, the actual outbound shipping costs will be deducted from your return
refund.
Defective Products:
We encourage you to test your product(s) within 15 days of receipt so we can
quickly remedy any mechanical problems. If you believe you have a defective
product, please contact one of our service technicians toll-free at 1-866-
902-9690. Please have your model number and serial number available for
fastest service. In most cases, simple troubleshooting instructions or mailed
replacement parts will quickly resolve the issue.
Cancelled Orders:
An order that has shipped cannot be cancelled. If an order has shipped, it can
be returned under our standard return policy.
Damaged Products:
Please inspect the products for obvious signs of damage prior to signing the
delivery receipt from the carrier.
Customer Suspects Damage:
On occasion, the outer carton may look damaged, but the product inside the
box is perfectly ne. If you suspect concealed damage, please write “Possible
Freight Damage” on the delivery receipt while the driver is present. In this way, if
you later discover that the product is damaged, the freight claim can be resolved
quickly.
Obvious Damage:
Do not sign for damaged products. If your product arrives clearly damaged,
please (a) REFUSE DELIVERY and (b) Call Us Immediately, so we can process
the appropriate claims and coordinate a speedy exchange for you.