5115 RM User's Guide 500-1500 VA

Troubleshooting

Powerware

5115 Rack-Mount User’s Guide : 164201449 Rev A www.powerware.com

Service and Support

If you have any questions or problems with the UPS, call your Local

Distributor

or the Help Desk at one of the following telephone numbers

and ask for a UPS technical representative.

In the United States:

Europe, Middle East, Africa:

Asia:

Australia:

Please have the following information ready when you call the Help

Desk:

: Model number

: Serial number

: Version number (if available)

: Date of failure or problem

: Symptoms of failure or problem

: Customer return address and contact information

If repair is required, you will be given a Returned Material Authorization

(RMA) Number. This number must appear on the outside of the

package and on the Bill Of Lading (if applicable). Use the original

packaging or request packaging from the Help Desk or distributor. Units

damaged in shipment as a result of improper packaging are not covered

under warranty. A replacement or repair unit will be shipped, freight

prepaid for all warrantied units.

NOTE For critical applications, immediate replacement may be available. Call the

Help Desk for the dealer or distributor nearest you.