Quick Start Guide

Troubleshooting
Problems
Device cannot
be paired
Device lost the
connection
with your
smartphone or
tablet when the
device
is auto-off
Device does not
work with your
phone or tablet
Recommendations
• Please press the power on button to restart
your device.
• Please check if you can find the device’s
“Serial Number” (Shown on the back of
device) in the “Scanned Device List”
of your smartphone or tablet.
• Please press the power on button to
turn on the device again. The device will
automatically connect with your smartphone
or tablet again.
• The device may have a low charge. Please
use the USB cable to recharge it, then retry.
• Please ensure the device or smartphone/
tablet is within the reception range.
• Please ensure the Bluetooth
®
function of your
smartphone or tablet is turned on.
• Please check that your operating system’s
version is supported for this device’s
operation.
Problems
Device cannot
read your
Product
Specifications
card
successfully
Recommendations
• Please press the power on button to
turn on the device again. The device will
automatically connect with your smartphone
or tablet.
• The device may have a low charge. Please
use the USB cable to recharge it, then retry.
• Please ensure the device or smartphone/
tablet is within reception range.
Swiping or inserting card
• Please check if the device has power
when operating and ensure devices are
connected.
• Please check if the application instructs
to swipe, insert or tap card.
• Please ensure there is no obstacle in the
card slots.
• Please check if the magstripe or chip of
the card is facing the right direction when
swiping or inserting card.
Problems
Cont'd
Device has no
response
Recommendations
• Please ensure that your phone/tablet is a
supported model for this device’s operation.
• Please swipe or insert card with a more
consistent speed.
Tap Card
• Please check and see if your card supports
NFC payments.
• Please ensure your card is placed within a
4 cm range on top of the NFC marking.
• Please take out your NFC payment card
from wallet or purse for payment to avoid
any interference.
• Please use a paper clip to press the reset
button at the bottom to reboot.
Warranty
• Any damage or defects caused by a failure to follow the
instructions that relate to this device or as the result of
an accident, abuse, misuse, misapplication, product
modification, improper voltage or current, acts of God,
shipping damages or loss, or damage caused by service
performed by anyone other than our company are expressly
excluded from the warranty stated below.
• We are not under any obligation to support the device for
all operating environments, including but not limited to,
interoperability with all current and/or future versions of
• Please contact the dealer for any warranty or customer
support services. Any repair of the device by yourself will
void the warranty.
FCC Caution Statements:
FCC Supplier’s Declaration of Conformity:
Poynt Card Reader
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received,
including interference that may cause undesired operation.
Poynt, LLC
2155 E GoDaddy Way
Tempe, AZ 85284 USA
https://www.poynt.com/legal
Caution:
Any changes or modifications not expressly approved by
the party responsible for compliance could void the user's
authority to operate the equipment.
This equipment has been tested and found to comply with
the limits for a Class B digital device, pursuant to part 15
of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and
receiver.
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician
for help.
This transmitter must not be co-located or operating in
conjunction with any other antenna or transmitter
Copyright © 2021 Poynt, LLC. All Rights Reserved. The Poynt
word mark is a registered trademark of Poynt, LLC in the US
and other countries. The GoDaddy word mark is a registered
trademark of GoDaddy Operating Company, LLC in the US
and other countries.
REV C