user manual
xi
Preface
Customer Service
Contact the Comtech EF Data Customer Support Department for:
• Product support or training
• Information on upgrading or returning a product
• Reporting comments or suggestions concerning manuals
A Customer Support representative may be reached at:
Comtech EF Data
Attention: Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
480.333.2200 (Main Comtech EF Data Number)
480.333.4357 (Customer Support Desk)
480.333.2161 FAX
or, E-mail can be sent to the Customer Support Department at:
service@comtechefdata.com
Contact us via the web at www.comtechefdata.com.
To return a Comtech EF Data product (in-warranty or out-of-warranty) for repair or
replacement:
• Request a Return Material Authorization (RMA) number from the Comtech EF Data
Customer Support Department.
• Be prepared to supply the Customer Support representative with the model number,
serial number, and a description of the problem.
• To ensure that the product is not damaged during shipping, pack the product in its
original shipping carton/packaging.
• Ship the product back to Comtech EF Data. (Shipping charges should be prepaid.)
For more information regarding the warranty policies, see Warranty Policy, p. xiv.