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Product Care & Warranty

Product Care FAQ

Q. How do I clean your products?

A. We recommend that you simply wipe your units with a clean, damp cloth and then dry

immediately with another clean cloth to maximize the life span and look of your product.

Q. Can I paint or varnish your products?

A. No. All of our products have a laminate finish, and should not be painted or varnished.

Q. Are they waterproof?

A. Every day liquids that are spilled and quickly wiped up will not damage our products.

However, as with any wood-based furniture, continuous exposure to liquids or high humidity

may cause damage.

Q. What safety features do your products include?

A. Your safety is important to us. Our wall-mounted products come with secure, easy-to-install

mounting systems, while our taller pieces include restraints to prevent tipping. Always be sure to

assemble and install our products following the steps and safety measures outlined in the

assembly instructions.

Limited 5-year Warranty

PREPAC Manufacturing Ltd. provides a limited 5-year consumer warranty against product

defects. If a product proves to be defective in manufacturing, material or workmanship, a similar

replacement part will be provided at no charge.

This warranty applies only to PREPAC Products purchased from authorized PREPAC retailers

and to the original purchaser. It is NOT transferable. The warranty period begins from the date

the product was purchased. This warranty is expressly limited to the replacement of components

or parts having defects in manufacturing, workmanship or materials. No assembly labor is

included. Replacement of parts does not extend this warranty or begin a new warranty period.

This warranty does NOT apply to normal wear and tear or to any product that has been

improperly assembled, improperly installed, used for purposes other than the intended use,

improperly cared for or altered in any way.

The consumer has purchased a "Ready to Assemble" product which involves "Do It Yourself"

assembly, including assembling and installation of the product. PREPAC shall not be liable for

incidental or consequential damages which may result in conjunction with the use of its products.

This warranty is in addition to any statutory warranty legislation in the jurisdiction where the

product is purchased and does not exclude or limit your legal right.

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Product Care & Warranty Product Care FAQ Q. How do I clean your products? A. We recommend that you simply wipe your units with a clean, damp cloth and then dry immediately with another clean cloth to maximize the life span and look of your product. Q. Can I paint or varnish your products? A. No. All of our products have a laminate finish, and should not be painted or varnished. Q. Are they waterproof? A. Every day liquids that are spilled and quickly wiped up will not damage our products.
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Warranty service is available by contacting our Customer Service Department at 1-877-773-7221 (1-877-PREPAC1). PREPAC will require Proof of Purchase, including the date of purchase as well as the retailer name and order number to process the claim. To ensure proper parts ordering, please use the model numbers and parts descriptions listed on the Assembly Instructions.
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Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions.