User Manual

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Owner’s Manual Technical Information 6
Troubleshooting 6.2
6.2 Troubleshooting
Please note that many technical issues can arise when connecting
dierent components in a studio environment. PreSonus only provides
support for issues directly related to the Central Station Studio Control
Center; we do not provide support for non-PreSonus hardware and
software. It may be necessary to contact the manufacturers of your
other studio equipment to obtain additional technical support.
Please check www.presonus.com regularly for
information, updates, and technical support.
If you experience any diculty with your Central Station, please try
the following before contacting PreSonus Customer Support:
• Check our Web site at www.presonus.com for answers to frequently asked
questions and for troubleshooting techniques specic to the Central Station.
• Turn the power o and then on by disconnecting and
reconnecting your Central Station’s power cable.
• Check your connection cables and audio sources.
• Check your headphones and speakers.
Isolate the problem by disconnecting your input sources and monitor systems
and testing them independently to ensure they are functioning properly.
For technical assistance, visit our Web site at:
www.presonus.com, call us at 1-225-216-7887
between 9 a.m. and 6 p.m. CST (GMT 06:00),
or e-mail us at [e-mail].
When contacting technical support, please have the following information at hand:
• A brief description of what equipment and connections
are being made to your Central Station.
• The desired application of your Central Station in your studio environment.
• Your Central Station serial number (located on the bottom of your unit).