User Manual

4. Resources
4.3 Warranty Information
Eris™ Series E3.5
Owner’s Manual
14
What PreSonus Will Do:
PreSonus will repair or replace, at our sole and absolute option,
products covered by this warranty at no charge for labor or
materials. If the product must be shipped to PreSonus for
warranty service, the customer must pay the initial shipping
charges. PreSonus will pay the return shipping charges.
How to Get Warranty Service (USA):
1. You must have an active user account with PreSonus, and
your hardware must be on file with your account. If you do
not have an account, please go to:
http://www.presonus.com/registration and
complete the registration process.
2. Contact our Technical Support Department at
[phone] or log a support ticket at: http://
support.presonus.com. TO AVOID THE POSSIBILITY
OF SENDING IN A PRODUCT THAT DOES NOT HAVE
A PROBLEM, ALL SERVICE REQUESTS SHALL BE
CONFIRMED BY OUR TECH SUPPORT DEPARTMENT.
3. The return authorization number as well as
shipping instructions shall be provided after your
service request is reviewed and confirmed.
4. The product should be returned for service in the
original product packaging. Products may be shipped
in a manufactured “flight”- or “road”-style cases but
PreSonus will NOT cover any shipping damage to these
cases. Products that are not shipped in the original
product package or a manufactured case may not
receive a warranty repair, at PreSonus’s sole discretion.
Depending on the product model and the condition
of your original packaging, your product may not be
returned to you in the original packaging. The return
shipping box may be a generic box that has been fitted for
that model tested if the original gift box is not available.
How to Get Warranty Service (outside of USA):
1. You must have an active user account with PreSonus and
your hardware must be on file with your account. If you do
not have an account, please go to: http://www.presonus.
com/registration and complete the registration process.