User Manual

26
6 Warranty
6.1 Warranty Information
NSB-Series Stageboxes
Owner’s Manual
Who This Warranty Protects
This Warranty protects only the original retail purchaser of the product
(products that have transferable warranties are excluded from this provision
provided the customer and the product are registered with PreSonus)
How Long This Warranty Lasts
The Warranty begins on the original date of purchase from
the retail purchaser, and the duration is as follows:
1-Year Limited Warranty
Product Category Model Transferable
Recording Interfaces AudioBox-, Studio-, Studio 192-, FireStudio™-, and Quantum-series No
Preamplifiers
ADL-series, BlueTube DP V2, DigiMax-series, RC500, Studio Channel,
and TubePre V2
No
StudioLive® Mixers AI-series, AR-series, Classic, and Series III No
Monitoring & Controlling
Central Station Plus, Ceres-series, Eris®-series, FaderPort™-series, HP-series,
Monitor Station V2, R-series, Sceptre®-series, Temblor®-series
No
Accessories Covers, Dolly, PRM1 mic, Sub Pole, breakout cables, power supplies, M10 Kit No
3-Years Limited Warranty
Product Category Model Transferable
Live Sound StudioLive AI 328, 312, 315, 18S Yes
6-Years Limited Warranty
Product Category Model Transferable
Live Sound AIR10, AIR12, AIR15, AIR15s, AIR18s, ULT10, ULT12, ULT15, ULT18 Yes
What PreSonus Will Do
PreSonus will repair or replace, at our sole and absolute option, products
covered by this warranty at no charge for labor or materials. If the product
must be shipped to PreSonus for warranty service, the customer must pay the
initial shipping charges. PreSonus will pay the return shipping charges.
How to Get Warranty Service (USA)
1. You must have an active user account with PreSonus and your hardware must
be on file with your account. If you do not have an account, please go to https://
my.presonus.com and complete the registration process.
2. Contact our Technical Support Department at [phone] or log a support
ticket at: http://support.presonus.com. TO AVOID THE POSSIBILITY OF SENDING
IN A PRODUCT THAT DOES NOT HAVE A PROBLEM, ALL SERVICE REQUESTS
SHALL BE CONFIRMED BY OUR TECH SUPPORT DEPARTMENT.
3. The return authorization number, as well as shipping instructions, shall be
provided after your service request is reviewed and confirmed.
4. The product should be returned for service in the original product packaging.
Products may be shipped in a manufactured “flight” or “road” style cases but
PreSonus will NOT cover any shipping damage to these cases. Products that are
not shipped in the original product package or a manufactured case may not
receive a warranty repair, at PreSonus’ sole discretion. Depending on the product
model and the condition of your original packaging, your product may not be
returned to you in the original packaging. The return shipping box may be a
generic box that has been fitted for that model tested if the original gift box is
not available.