User Manual

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12 Troubleshooting and Warranty
12.1 Troubleshooting
StudioLive™ Series III
Owner’s Manual
12 Troubleshooting and Warranty
12.1 Troubleshooting
Please check the PreSonus Web site (www.presonus.com) regularly for software
information and updates, firmware updates, and support documentation, including
frequently asked questions.
Online technical support is available to registered users through your My PreSonus
account. Visit my.presonus.com to register.
Fader Movements Have No Effect on Audio. Press the Main button in the
Mix Select section, then try moving channel faders up and down, to see if their
movement affects the overall output volume, as shown by the main output meter. If
not, make sure that your channels are assigned to the Main bus.
No Internal Effects in the Main Bus. Press the Aux button in the Metering section
and verify the output levels of the internal FX A-D aux buses. If the level is too low,
use the effect return channel to increase the master level for the effects mix. Press the
Select button for each FX bus and make sure it is assigned to the main output in the
Assign section of the Fat Channel.
No Output on the Solo Bus While Monitoring. Verify that both the Solo volume
and the headphone, or monitor, volume is at a reasonable level for comfortable
listening. Make sure that you only have Solo selected in the Monitor section of your
StudioLive.
Buttons/Knobs Are Not Functioning. If your StudioLive is passing audio but you
have no Fat Channel, fader, or menu control, verify that the StudioLive is not locked
by navigating to the Global Lockout screen in the home menu.
Can’t Hear Main Mix in Headphones. Verify that the Main mix is enabled as
the source for the headphones and that the headphone output control is at a
sufficient level.
Monitor Bus Controls Not Changing Routing. Verify that your monitors are
connected to the Control Room outputs on the rear panel of your StudioLive, not the
Main outputs.
Main Fader Doesn’t Control Mix Level. Verify that your monitors are connected to
the Main outputs on the rear panel of your StudioLive, not the Control Room outputs.