User Manual

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13 Warranty Information
13.5 Who This Warranty Protects
StudioLive™ Series III
Owner’s Manual
13.5 Who This Warranty Protects
This Warranty protects only the original retail purchaser of the product (products that
have transferable warranties are excluded from this provision provided the customer
and the product are registered with PreSonus)
13.6 How Long This Warranty Lasts
A 1-Year Limited Warranty begins on the original date of purchase from the retail
purchaser.
13.7 What PreSonus Will Do
PreSonus will repair or replace, at our sole and absolute option, products covered by
this warranty at no charge for labor or materials. If the product must be shipped to
PreSonus for warranty service, the customer must pay the initial shipping charges.
PreSonus will pay the return shipping charges.
13.8 How to Get Warranty Service (USA)
1. You must have an active user account with PreSonus and your hardware must
be on file with your account. If you do not have an account, please go to https://
my.presonus.com and complete the registration process.
2. Contact our Technical Support Department at [phone] or log a support
ticket at: http://support.presonus.com. TO AVOID THE POSSIBILITY OF SENDING
IN A PRODUCT THAT DOES NOT HAVE A PROBLEM, ALL SERVICE REQUESTS SHALL
BE CONFIRMED BY OUR TECH SUPPORT DEPARTMENT.
3. The return authorization number, as well as shipping instructions, shall be
provided after your service request is reviewed and confirmed.
4. The product should be returned for service in the original product packaging.
Products may be shipped in a manufactured “flight” or “road” style cases but
PreSonus will NOT cover any shipping damage to these cases. Products that are
not shipped in the original product package or a manufactured case may not
receive a warranty repair, at PreSonus’ sole discretion. Depending on the product
model and the condition of your original packaging, your product may not be
returned to you in the original packaging. The return shipping box may be a
generic box that has been fitted for that model tested if the original gift box is not
available.
13.9 How to Get Warranty Service (outside of USA)
1. You must have an active user account with PreSonus and your hardware must
be on file with your account. If you do not have an account, please go to: https://
my.presonus.com and complete the registration process.
2. Contact the Technical Support/Service Department for your region at www.
presonus.com/buy/international_distributors and follow procedures provided by
your PreSonus contact.
13.10 Limitation of Implied Warranties
ANY IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LENGTH OF
THIS WARRANTY.
Some states, countries, or provinces do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.