Use Instructions

23
SYSTEM TROUBLESHOOTING
Symptom
Cause
Solution
Red light on charger case
Poor IMM alignment in case or
missing IMM.
Check IMM alignment in case
“No Connection to IMM” Task
IMM not charging or broken.
Ensure proper charging. If not
remedied in 20 minutes, please
contact Prevent for additional
troubleshooting steps or a
replacement at
[e-mail]
“Low Battery” Task
IMM is running low on battery
Return to the charger case as
soon as possible.