My Passport® Wireless Pro Portable Hard Drive User Manual E6B
WD Service and Support Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http:// support.wd.com. If the answer is not available or if you prefer, please contact WD™ at the best telephone number shown below. Your product includes 30 days of free telephone support during the warranty period.
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Table of Contents WD Service and Support....................................................................................... ii Accessing Online Support....................................................................................................... ii Contacting WD Technical Support...........................................................................................ii Registering Your WD Product.................................................................................................
Viewing Drive Status on the Home Page...............................................................................18 Capacity.....................................................................................................................................18 Battery....................................................................................................................................... 18 Wi-Fi..................................................................................................
Other Media Players.................................................................................................................. 41 Using the Drive with a DLNA-Enabled Mobile App............................................................... 41 9 Using the Battery............................................................................................. 42 Improving Battery Life or Performance................................................................................. 42 Charging the Battery..
Appendix A Technical Specifications................................................................ 56 Appendix B Compatible Media Formats...........................................................
About Your WD Storage Device 1 About Your WD Storage Device This chapter includes the following topics: Handling Precautions Kit Contents Optional Accessories About the Online Learning Center System Requirements and Browsers Product Components Handling Precautions WD products are precision instruments and must be handled with care during unpacking and installation. Rough handling, shock, or vibration can damage drives.
About Your WD Storage Device About the Online Learning Center WD’s online Learning Center provides the latest information, instructions, and software to help users get the most out of their personal cloud storage. This web-based guide is an interactive resource to walk users through installing and using their My Passport Wireless drive. The online Learning Center allows you to: • • • • Learn about your new product. Download the latest software for your product.
About Your WD Storage Device Product Components My Passport Wireless Pro (Top View) 1 Battery Status LEDs 2 Wi-Fi LED 3 Power LED My Passport Wireless Pro (Back View) 1 Power Button 2 AC Power port My Passport Wireless Pro User Manual 3
About Your WD Storage Device 3 USB 3.
Understanding the LEDs and Buttons 2 Understanding the LEDs and Buttons This chapter includes the following topics: Power and Battery Status LED Wi-Fi LED Other LED Behavior Buttons Power and Battery Status LED Your My Passport Wireless device is pre-charged at the factory. However, the battery level may not be at 100% when you take it out of the box as it may have been in transit or on the shelf for a significant length of time.
Understanding the LEDs and Buttons Wi-Fi LED The Wi-Fi LED is off when you take the My Passport Wireless drive out of the box. LED Behavior/Color Indicates ... Off Wi-Fi not active (device is off) Blinking Blue Device is booting up, connecting to wireless, or shutting down. Solid Blue Wireless network connected or active (all modes) Fast-Blinking Blue Wi-Fi Protected Setup (WPS) is initiated and in progress Other LED Behavior LED Behavior Indicates...
Setting up the Wireless Drive 3 Setting up the Wireless Drive This chapter includes the following topics: Turning on the Drive Setting up the Drive for the First Time Turning on the Drive Important: It is best to charge the battery before using the My Passport Wireless drive the first time as the factory charge may have decreased during shipping. (See “Charging the Battery”.) • To turn on your My Passport Wireless device, push the power button until the Power and Battery Status LED blinks.
Setting up the Wireless Drive • Use a computer and a web browser. • Download and use the WD My Cloud app on your smartphone or tablet. Using a Computer and Web Browser Note: Ensure that your computer is wireless enabled. 1. Ensure that the My Passport Wireless drive is on and the Wi-Fi LED is lit. 2. Do one of the following: • In Windows, click the network icon in the Task bar • On a Mac, click System Preferences > Network > Wi-Fi 3.
Setting up the Wireless Drive 6. Read the agreement, then click Close. 7. Click I Accept. The Secure My Passport Wireless screen displays. 8. Enter the following information: • Wi-Fi Name: (Optional) Enter a new Wi-Fi name for your Wi-Fi 2.4Ghz band to add security and to differentiate the drive from similar drives. The default wi-fi name is My Passport Wireless (2.4Ghz) or My Passport Wireless Pro (2.4Ghz), depending on the device.
Setting up the Wireless Drive devices on the network.The password must be at least 8 characters, is case sensitive, and may not contain double quotes. Note: Important: Note: To display the password, click the Show Password icon. If you enter a new name, you will have to select the new name on the list of available networks the next time you use the drive. Be sure to record the new Wi-Fi name and password. The default name My Passport Wireless is used in the examples in this User Guide. 9. Click Next.
Setting up the Wireless Drive 13. Review the Save a Shortcut to My Passport Wireless screen, then • Click Save Shortcut to save a shortcut to the device on your desktop. • Click Cancel to close the screen without saving a shortcut 14. If you changed the name of the drive or your password, the drive reboots and the Reconnect to Network screen displays.
Setting up the Wireless Drive Follow the on-screen steps. If you changed the drive name, in step 8, select the new name instead of MyPassport Wireless from the Wi-Fi list. 15. When the My Passport Wireless dashboard displays, you are ready to use your wireless drive. About the Dashboard The dashboard is where you can see the status of your drive and customize it as you want. For more information about the dashboard, see “Using the Dashboard.” Using WD My Cloud App on a Mobile Device 1.
Setting up the Wireless Drive 3. Tap the My Cloud icon to display the Western Digital End User License Agreement. 4. Read the agreement and tap Accept to display the WD My Cloud Welcome screen. 5. Tap Connect Now to display a list of available WD network devices. 6. Tap My Passport Wireless, then tap Next to display the Secure Your Device screen.
Setting up the Wireless Drive 7. (Optional) Enter or change the Wi-Fi name of your My Passport Wireless drive. 8. (Optional) If you want to assign or change a password, enter it in both password fields. Note: WD My Cloud for Android devices has a few more security screens to be completed. 9. Tap Save Changes. The following page display: 10. On your mobile device, go to Settings and connect to the My Passport Wireless using the new name of your drive and/or your new password. 11.
Setting up the Wireless Drive 13. You can now open any of the folders to view its contents.
The Dashboard at a Glance 4 The Dashboard at a Glance This chapter includes the following topics: Lanching the Dashboard The Dashboard Home Page Information Icons Navigation Icons Viewing Drive Status on the Home Page Use the My Passport Wireless dashboard to configure settings and to manage the device. For example, you can set Wi-Fi access on your device, create or change passwords, and customize the device to suit your needs.
The Dashboard at a Glance 2 Navigation Icons 3 Status and Update panels Information Icons The Information Icons, at the top of the page, provide quick access to: • Attached USB device • Device alerts • Online Help and Learning Center. Icon Name Actions USB Device Click to display the USB device connected. The icon is dim if no USB device is attached. Alert Notifications Click to display recent alerts about new firmware and network issues.
The Dashboard at a Glance Icon Name Actions Firmware View firmware version currently installed on your device, update new firmware, or perform a manual update from a firmware file. Viewing Drive Status on the Home Page The main body of the Home page shows the status of the device and provides shortcuts to several important screens. Capacity The Capacity panel displays the amount of storage used by the various types of media files and the amount of free storage left on your drive.
The Dashboard at a Glance Information The Information panel identifies the My Passport Wireless device name and capacity, the current firmware version, and the current date and time.
Connecting the Drive 5 Connecting the Drive This chapter includes the following topics: Connections Overview Making a Direct Wireless Connection Viewing or Changing the Drive's Advanced Wi-Fi Settings Connections Overview There are three ways you can connect to your My Passport Wireless drive: • Direct Wireless (AP) Connection: In Direct Wireless (or AP) mode, you can set up a direct connection from your My Passport Wireless device to your computer or mobile device (using the WD My Cloud app) by joining
Connecting the Drive When you connect the wireless drive to your home's Wi-Fi network, all devices on your home network can access the content stored on your wireless drive. • USB Connection: In USB Connection mode, you can connect your My Passport Wireless drive to your computer using the provided USB 3.0 cable, essentially turning the drive into a Direct-Attached Storage (DAS) drive. Note: While connected to a computer, the drive’s Wi-Fi is turned off.
Connecting the Drive Note: For a list of compatible browsers, see “System Requirements and Browsers”. • Windows computer: http://mypassport • Windows or Mac computer: http://192.168.60.1 (the drive’s default IP address) • Windows computer: http://mypassport 5. Press Enter to display the My Passport Wireless dashboard.
Connecting the Drive 5. On the Connect to screen, enter the following information: • Wi-Fi Password: Enter the password for the selected Wi-Fi, network, if necessary • Select the Show Password check box if you want the password to display. • To share the content on your device with a trusted network, click the Share content on this network check box. Note: Do not choose this option if you are connecting to a public Wi-Fi network. 6.
Connecting the Drive 7. View or change the following settings, as necessary: Clone MAC Address Note: If you chose to share the contents of your device on this network, this option does not appear. Click the toggle button to On to copy the MAC address of the computer that are you using into the MAC address field on the My Passport Wireless drive.
Connecting the Drive • If the network you joined has Internet connectivity, you now have Internet access. • If other devices join the My Passport Wireless drive's Wi-Fi network, they will also have Internet access and access to the drive's content. Note: Some Wi-Fi networks require you to log in when you first open a browser window. Removing a Wi-Fi Connection Once set-up, your My Passport Wireless drive will automatically reconnect to a previously used Wi-Fi network.
Connecting the Drive 3. To view and modify advanced Wi-Fi settings, click the Advanced Options down arrow: MAC Address Identifies the unique identifier of the My Passport Wireless drive’s interface. Device Name Identifies the name of your My Passport Wireless device. This name displays on the network as a storage device and as a content source for DLNA players. Network Mode Select the DHCP or Static method of assigning the IP address of the My Passport Wireless network.
Connecting the Drive • If you changed the Wi-Fi settings, the Reconnect to Network screen displays. Follow the on-screen directions to reconnect the drive. If you changed the drive name, select the new name in from the network list. Access Point Settings The Access Point Settings dialog allows you to view and change Wi-Fi-related settings for your My Passport Wireless device. The dialog contains three tabs: • My Passport Wireless (2.4Ghz): Provides the settings for the WI-FI 2.4Ghz band.
Connecting the Drive Field Name Description Wi-Fi Channel Accept the default (Auto) or select a channel from the drop-down list. My Passport(5Ghz) Tab Field Name Description Wi-Fi Name Identifies the Wireless network name. Broadcast Wi-Fi Name Click the toggle button if you’d like to broadcast the Wi-Fi name for your device. MAC Address Identifies the MAC for your My Passport Wireless device.
Connecting the Drive Advanced Tab Field Name Description Active Network Select the network you would like to broadcast. Options include: • My Passport (2.4Ghz) • My Passport (5Ghz) • Both IP Address Identifies the IP address of your My Passport Wireless Pro drive. DHCP Service The service that assigns IP addresses to devices on the My Passport Wireless network. The options are: • On: This is the default. • Off: If selected, you must assign static addresses to devices on the drive’s network.
Loading Content on Your Drive 6 Loading Content on Your Drive This chapter includes the following topics: Loading Content using a USB Connection Loading Content using a Wi-Fi Connection Using a Compatible Wireless Camera Backing up a Computer to the Drive One of the first things you’ll want to do with your My Passport Wireless drive is to load content using USB, wireless, Android/iOS mobile device, or compatible wireless camera connections.
Loading Content on Your Drive Loading Content using a Wi-Fi Connection Use the following steps to transfer your data using a Wi-Fi connection. Devices on the same network: 1. Ensure that your device(s) are connected to your My Passport Wireless drive or to the same wireless network as your My Passport Wireless drive. The drive can act as a wireless client device on your Wi-Fi network so everyone on the network can access it (like a regular network attached storage device). 2.
Loading Content on Your Drive To enable FTP Access: 1. Open the My Passport Wireless Dashboard. 2. Click Admin on the navigation bar. 3. In the Access section, click the FTP toggle button to On. 4. Use the FTP settings below for your camera or other device using the FTP connection on the My Passport Wireless drive: • • • • • • FTP Server Address: 192.168.60.
Loading Content on Your Drive The Apple Time Machine is a built-in feature on Mac OS X Mavericks, Mountain Lion, Lion, and Snow Leopard computers that can back up everything on your computer: music, photos, documents, applications, emails, and system files. Your My Passport Wireless drive must be in USB mode to use Apple Time Machine.
Using an SD Card with the Drive 7 Using an SD Card with the Drive This chapter includes the following topics: Manually Moving / Copying Data from an SD Card Automatically Moving / Copying Data from your SD Card Viewing Content Imported from an SD Card Viewing Content on an SD Card An SD Card (Secure Digital Card) is an ultra small flash memory card designed to provide high-capacity memory in a small size.
Using an SD Card with the Drive 3. In the SD Card area, Import Mode field, select one of the following options to identify how you’d like to move your data. • Move: This option moves your files from your SD Card to your My Passport Wireless Pro drive. Caution: When you move the files, they are removed from the SD card. • Copy: This option copies the content of your SD Card to your My Passport Wireless Pro drive. 4.
Using an SD Card with the Drive • For a Windows PC, in the left pane of the File Explorer window, click Network > MYPASSPORT > Public > SD Card Imports. • For a Mac computer, in the left pane of the Finder window in the SHARED section, double-click MYPASSPORT > Public > SD Card Imports. Viewing Content on an SD Card 1. On your computer, open the File Explorer (PC) window or Finder (Mac). 2.
Using an SD Card with the Drive • For a Windows PC, in the left pane of the File Explorer window, click Network > MYPASSPORT > SD. • For a Mac computer, in the left pane of the Finder window in the SHARED section, double-click MYPASSPORT > SD.
Using an SD Card with the Drive My Passport Wireless Pro User Manual 38
Playing/Streaming Videos, Photos 8 Playing/Streaming Videos, Photos This chapter includes the following topics: Using the Drive as a Media Server Enabling Media Streaming Accessing Your Content Using Media Players Using the Drive with a DLNA-Enabled Mobile App Using the Drive as a Media Server Note: See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the My Passport Wireless device. Go to http://www.dlna.
Playing/Streaming Videos, Photos The DLNA section of the page allows you to enable or disable media streaming and rebuild the DLNA data base. The drive automatically refreshes and rebuilds the DLNA database; however, you can do so manually if you suspect that your database is corrupted. In the DLNA section, you can view or modify the following settings: Streaming Allows you to enable content streaming to all devices connected to your My Passport Wireless Pro device.
Playing/Streaming Videos, Photos Wireless drive. For details on using a WD Media Player to access files on your drive, refer to your WD Media Player User Guide. Other Media Players Following are general steps for setting up devices such as digital picture frames, Blu Ray players, network-connected TVs, and digital media adapters. 1. Ensure that your My Passport Wireless drive is connected to your home’s Wi-Fi network, to a hotspot, or is shared. 2. Make sure the drive is powered on. 3.
Using the Battery 9 Using the Battery This chapter includes the following topics: Improving Battery Life or Performance Charging the Battery Viewing Battery Status When Drive is Off Improving Battery Life or Performance The Hardware screen allows you to extend the life of the battery or improve the performance of the drive. 1. To display the Hardware page, click Hardware on the navigation bar. 2.
Using the Battery Charging the Battery Important: It is best to charge the battery before using the My Passport Wireless drive for the first time as the factory charge may have decreased during shipping. If you plan to store the drive, charge the battery before and after you store it. 1. Connect one end of the cable (included in the box) into the drive’s USB port and the other end into the adapter (included in the box). 2. Plug the adapter into a wall socket. 3. The LEDs start to pulse.
Performing Administrative Functions 10 Performing Administrative Functions This chapter includes the following topics: Changing the Password and Device Name Changing the Language Specifying Types of Access Locking the Drive Rebooting and Shutting Down the Drive The Admin Page allows you to change or set a password to access the dashboard and perform other basic administrative functions for your My Passport Wireless Pro device. • Click the Admin icon on the navigation bar to display the Admin screen.
Performing Administrative Functions Username Identifies the administrator’s user name which is Admin. Settings Password To set or change a password for accessing the dashboard: • To set a password, click the toggle button to On. • Enter a password in New Password and Confirm Password. • Click the Show Password checkbox to see the password you’re entering. Click Save. • Device Name If desired, enter a new name for your My Passport Wireless Pro drive.
Performing Administrative Functions FTP Access File Transfer Protocol (FTP) enables the transfer of content to and from your drive’s Public folder through FTP. The drive supports default Anonymous login and takes advantage of Wi-Fi security for protection. The drive is compatible with wireless cameras that support FTP, such as Nikon WT-2 and Canon WFT. See Knowledge Base Answer ID 11737 for information on compatible cameras. FTP is disabled by default.
Resetting Your Drive and Password 11 Resetting Your Drive and Password This chapter includes the following topics: Manually Resetting the Drive Restoring Factory Settings Using the Dashboard You can perform a system-only reset of your drive two ways: manually and on the dashboard’s Admin page. When the drive resets, your data remains but settings such as your password return to default values.You can perform a system and disk reset on the Admin page.
Resetting Your Drive and Password 2. In the Restore Factory Settings section, you have the following options: • System Only: Changes all administrative settings back to their default values, returns the administrator password to none, and renames the drive to MyPassport. Your content remains intact. • System and Disk: Reverts all settings to their factory default values and deletes data on the drive. You need to reload all of your data after this type of restore. 3.
Updating Firmware 12 Updating Firmware This chapter includes the following topics: Viewing the Firmware Version Updating with Available Firmware Performing a Manual Update The Firmware page allows you to automatically or manually check for an update file and then install it. To check automatically and install an available file, the drive must be connected to the Internet. The current version and last update display in the Version section of the Firmware page.
Updating Firmware 1. 2. 3. 4. On the Dashboard, click Firmware on the Navigation bar. In the Available Updates area, click Check for Update. Review the Update Firmware screen. If an update is available, click Install and Reboot. When the update is complete, your drive automatically reboots. 5. Refresh your browser to view the updated Dashboard. Performing a Manual Update 1. Go to http://support.wdc.com/product/download.
Getting Support 13 Getting Support This chapter includes the following topic: System Reports Diagnostics on page 52 Product Improvement Program on page 52 The Support page allows you to run diagnostic tests and generate system reports to send to Customer Support and gives you the opportunity to join WD’s Product Improvement Program • To display the Support Page, click Support on the navigation bar.
Getting Support • Send to Support: Generates a diagnostic report and automatically sends it to Customer Support. The report includes your drive’s serial number, Mac number, and status information. You must have a hotspot or home (with Internet) connection to send your report to support. • Download: Generates a diagnostic report and saves it to your computer. Diagnostics Run diagnostic tests if you are having problems with your drive.
Problems and Solutions 14 Problems and Solutions Password I forgot the Wi-Fi password of my drive. Reset the drive to its default settings by powering on the drive, pressing the Power and WPS buttons at the same time for about 10 seconds until the Power LED blinks white. Once the drive has powered up completely and the Wi-Fi LED turns blue, you can connect to the drive's default wireless name of MyPassport and set up the Wi-Fi password.
Problems and Solutions When I connect the drive to my computer via USB, the drive won’t connect wirelessly to other devices. When the drive is connected to a computer with a USB connection, wireless capability is turned off. The wireless speed is slower than normal. There may be interference in your environment that is conflicting with the drive's Wi-Fi channel or Wi-Fi bandwidth as the drive supports 2.4Ghz band. The interference may come from Wi-Fi devices, microwaves, or other wireless appliances.
Problems and Solutions The wireless speed is slower than normal. • The device may be in Battery Life mode. in this mode, the performance is reduced to extend the battery life. • The charge on the battery may be too low. • There may be interference in the drive’s Wi-Fi channel or Wi-Fi bandwidth as the drive operates within the 2.4 Ghz band. Interference may come from Wi-Fi devices, microwaves, or other wireless appliances. Advanced users may want to set a different channel on the Settings screen.
Technical Specifications A Technical Specifications Capacity 500 GB, 1 TB, 2 TB Wi-Fi protocol • Supported protocols SMB, AFP, UPnP, FTP Interface • • • Compliant with: 11n 1Tx1R: 802.11g/n (20M, 40M) and 11ac 1Tx1R: 802.11a/n/ac (20M, 40M, 80M), Dual-Band/Single AP USB 3.0 up to 5 Gb/s* USB 2.0 up to 480 MB/s SD 2.0 up to 25 MB/s *A USB 3.0 host and USB 3.0 certified cable are required to obtain USB 3.0 performance. USB 3.
Technical Specifications Altitude Up to 10,000 MSL Drive format exFAT RoHs compliant Yes My Passport Wireless Pro User Manual 57
Compatible Media Formats B Compatible Media Formats DLNA File Formats Audio • • • MP3, WMA, WAV, LPCM, OGG vorbis FLAC, M4A, M4B, 3GP, AAC MP2, AC3, MPA, MP1, AIF Video • • • • • • • • 3GP, 3GP/H.263, 3GP/H.
Index P Physical description of the drive 3 W Web browsers, compatibility 2 My Passport Wireless Pro User Manual 59
PRELIMINARY © 2015 Name of organization holding copyright (e.g. Western Digital Technologies) All rights reserved.
