Instructions / Assembly

Contact us for assistance: [phone] | www.primepelletgrills.com TROUBLESHOOTING | 25
TROUBLESHOOTING
From time to time in every griller’s life, a problem arises. Here’s how to address the most common issues you may encounter.
HELP! My grill won’t ignite.
1. STEP 1
Check power at the electrical outlet. If the cord is plugged into a GFCI (ground
fault circuit interrupter), reset it. Attempt to restart the grill according to
instructions on page 18. Still nothing?
2. STEP 2
DANGER! Turn the switch OFF (O). Disconnect the power cord.
Remove the control panel. Check the fuse inside. Replace if needed and
reinstall the control panel.
3. STEP 3
Are the draft fan and the auger drive motor running? If so, the heating rod
probably needs to be replaced. If either are not operating, contact Customer
Service for additional troubleshooting help or to order replacement parts.
HELP! The pellets stop burning when the grill is on IGNITE.
WARNING! Under normal operation, once the dial is set to IGNITE, the heating
element begins to heat and remains on for four minutes. Pellets should begin to



1. DANGER! Switch the grill OFF (O) and UNPLUG THE POWER CORD. Let the
grill cool completely before proceeding. Remove all food, the grill grate,

2. WARNING! 
3. Plug in the power cord and switch the grill ON (I). Verify that pellets are being

red). CAUTION! Do not touch the heating rod.
4. 

(I) and turn the dial to IGNITE. Look for light gray smoke to rise from the grill.
Once the pellets begin to burn, close the door and set the dial as desired.
If the pellets still won’t ignite, contact Customer Service for further assistance.

• Scenario A: The grill is getting power, but no pellets are moving into the re pot:


the auger tube. Restart the grill according to instructions on page 18.
• Scenario B: The grill is on, there are plenty of pellets, and the auger is running
(verify by ensuring the cooling fan on the back of the motor is moving):
The digital controller is the problem. Contact Customer Service for assistance
in replacing it.
• Scenario C: The draft fan is running, but the auger does not move:
Check the auger system:
1. Switch the grill OFF (O). Find the small fan on the back of the
auger motor.
2. CAUTION! Keep an eye on the fan blade while you turn the
switch ON (I).
1. If the auger motor fan blade doesn’t turn, switch the grill
back OFF (O). The auger motor is defective. Contact Customer
Service to order a replacement part.
2. If the auger motor fan blade turns slightly and then stops,
keep watching while you switch the grill OFF (O). If the fan
moves slightly backwards, there is a jam in the auger system.
To clear:
• DANGER! Turn the switch OFF (O) and UNPLUG THE
POWER CORD. Empty the hopper. Check for foreign
objects and wet/decomposed pellets. The
auger will need to be removed to clear a jam.