AIR Owner's Manual

AIR 40, AIR Breeze, AIR 30, AIR X MARINE and AIR SILENT-X are trademarks of Primus Wind Power 2013 Primus Wind Power Inc. AIR Owner’s Manual 3-CMLT-2020-A 42
AIR WIND TURBINE FIVE YEAR (5 YR.) - LIMITED WARRANTY
Length of Limited Warranty and What is Covered
Primus Wind Power Inc. ("Primus Wind Power") warrants to the original end-user purchaser (the
"Customer") of the AIR Wind Turbine (the "Wind Turbine") that the Wind Turbine will be free from defects
in factory supplied materials and factory workmanship for a period of ve (5) years from the earliest to
occur of the following dates: (i) date of the completed installaon of the Wind Turbine if installed by an
authorized Wind Power installer, or (ii) ninety (90) days aer the date the Customer purchases the Wind
Turbine (the "Warranty Period").
Purchase of the Wind Turbine constutes acceptance of the terms and condions of this Limited Warran-
ty. This Limited Warranty extends only to the Customer and may not be transferred if the Wind Turbine is
sold.
The Customer's sole and exclusive remedy and the enre liability of Primus Wind Power, its dealers, sup-
pliers and aliates under this Limited Warranty is, at Primus Wind Power's sole opon, either (i) to repair
free of charge the defecve part or Wind Turbine, or (ii) exchange free of charge the defecve part or
Wind Turbine with a new or remanufactured part or Wind Turbine that is new or equivalent to new in
performance and reliability and is at least funconally equivalent to the original part or Wind Turbine.
Should the product prove to be irreparable, Primus Wind Power reserves the right to substute an equiva-
lent product if available. Repaired, exchanged, or substuted Wind Turbine parts or products pursuant to
this Limited Warranty will be warranted for the remainder of the Warranty Period subject to the re-
stricons, limitaons, and exclusions of this Limited Warranty.
Restricons on Limited Warranty
This Limited Warranty applies to the Wind Turbine only if the Customer follows the installaon, mainte-
nance, and operaon procedures outlined in the Wind Turbine's Owner's Manual. If Primus Wind Power
determines that the claimed problem with the Wind Turbine is not due to a defect in Primus Wind Power's
workmanship or materials, then the party requesng the warranty service shall be responsible for the
costs of all necessary repairs performed and expenses incurred by Primus Wind Power.
How to Register The Wind Turbine and Warranty Procedures
Primus Wind Power strongly recommends registraon of the Wind Turbine with the warranty registraon
materials provided with the product. The Customer is encouraged to return the warranty registraon
document included with this Limited Warranty within sixty (60) days of the start of the Warranty Period. A
Customer may also visit hp:// www.primuswindpower.com/maintenance-service/warranty1 / to register
the Wind Turbine online. While submission of the warranty registraon document does not reduce a
Customer's eligibility to receive warranty service, the Customer will be required to provide proof of own-
ership and original purchase (including a copy of the original receipt) and date of purchase or installaon
sasfactory to Primus Wind Power prior to receiving warranty services.
All Customer warranty claims must be received by Primus Wind Power during the Warranty Period. For
any problems with a Wind Turbine, please contact an Authorized Service Dealer ("ASD") or Primus
Wind Power directly. To nd a Primus Wind Power ASD close by or to report a claim to technical sup-
port, call Primus Wind Power at [phone] Monday-Friday 8:00AM - 5:00 PM Mountain Standard
Time. The ASD may be able to provide a possible soluon and can also start the warranty claims pro-
cess.
A warranty claim nocaon must include a descripon of the defect, the serial number of the Wind
Turbine at issue, the original purchase date, and the name, address, and telephone number of the
Customer requesng warranty service under this Limited Warranty. All claims for defect shall be
deemed waived unless made in wring and delivered to Primus Wind Power during the Warranty
Period and not later than thirty (30) days aer discovery of the defect. Please retain all informaon
and documents unl the warranty issues are resolved.
Aer Primus Wind Power is noed, Primus Wind Power representaves will make all reasonable
eorts via phone and email to ascertain the nature of the problem to determine whether any part or
the Wind Turbine is defecve for purposes of coverage under this Limited Warranty. Other than nor-
mal communicaon carrier charges, there is no charge for such diagnosis. Any repair or replacement
will be provided only aer Primus Wind Power's diagnosis and its agreement regarding the defecve
condion. Certain diagnosc checks may be required to be performed by the Customer or designee at
Primus Wind Power's representaves' request.
If Primus Wind Power representaves determine that the Wind Turbine requires service and that
Customer's service request constutes a valid claim under this Limited Warranty, Primus Wind Power
will provide warranty service, at Primus Wind Power's sole opon, either (i) through an ASD, with
service to be performed at the servicer's locaon; (ii) by sending replacement Wind Turbine or parts to
the Customer or (iii) by providing the Customer with a Return Merchandise Authorizaon ("RMA")
number to authorize the Customer to ship the defecve Wind Turbine or Wind Turbine parts to Primus
Wind Power for service.
Any Wind Turbine/part(s)) requiring warranty repair shall be transported to Primus Wind Power at the
Customer's expense and risk, including but not limited to proper packaging of the Wind Turbine/part
(s). Primus Wind Power will return to sender any Wind Turbine and/or part(s) that do not have a valid
RMA number. Primus Wind Power will use all reasonable eorts to repair/replace the defecve Wind
Turbine and/or part(s). Repaired or replaced Wind Turbines and replacement parts will be delivered to
the Customer at Primus Wind Power's expense.
(connued)