Primus Wind Power AIR 40 User Manual

AIR Owner’s Manual 38
AIR Owner’s Manual 38
What is Covered
Primus Wind Power, Inc. (“Primus Wind Power”) warrants the AIR Wind Turbine against
defects in factory-supplied materials and/or factory workmanship under normal
authorized use consistent with the Wind Turbine’s Owner’s Manual, except for the
limitations set forth in this Limited Warranty. Installation of AIR Breeze Wind Turbine
constitutes acceptance of the terms and conditions of this Warranty.
How Long Coverage Lasts
This Limited Warranty begins on the following dates, whichever occurs rst: (i) date
of installation of the Wind Turbine, or (ii) ninety (90) days after the date the original
end-user purchaser (“Customer”) purchased the Wind Turbine. The customer is
encouraged to return the warranty registration document included with this Limited
Warranty within sixty (60) days of the start of the Warranty Period. While submission
of the warranty registration document does not reduce your eligibility to receive
warranty service, you will be requested to provide proof of ownership satisfactory
to Primus Wind Power prior to receiving warranty services. You may also visit www.
primuswindpower.com/warranty to register your wind turbine online.
Limited Warranty will be provided for up to Five Years from whichever occurs rst:
(i) date of installation of the Wind Turbine, or (ii) ninety (90) days after the date the
Customer purchased the Wind Turbine, or (iii) up to one year after the product is
no longer manufactured. This Limited Warranty applies to the wind turbine only
provided the owner follows the maintenance procedures outlined in the owner’s
manual. Should the product prove to be irreparable, Primus Wind Power reserves the
right to substitute an equivalent product if available. This Limited Warranty extends
to the original Customer and may not be transferred if the wind turbine is sold.
How to Register a Claim Against Warranty
If a defect arises with regard to any Wind Turbine part and a valid claim is received
within the Warranty Period, Customer’s sole and exclusive remedy and the entire
liability of Primus Wind Power, its dealers, suppliers and aliates under this
Limited Warranty is, at Primus Wind Power’s sole option, either (i) to repair free of
charge the defective part, or (ii) exchange free of charge the defective part with a
new or remanufactured part or wind turbine that is new or equivalent to new in
performance and reliability and is at least functionally equivalent to the original wind
turbine part. Repaired or exchanged wind turbine parts will be warranted for the
remainder of the Warranty Period.
If you experience any problem with your AIR Wind Turbine, please contact an authorized
service dealer or Primus Wind Power directly. Retain all information and documents
until the problem is resolved. Your authorized service dealer can provide you with a
solution and start the claims process. For best possible service, we strongly recommend
registration of your product with the warranty registration materials provided with your
AIR Breeze Wind Turbine. You MUST demonstrate ownership with a copy of the original
receipt indicating that you are the primary owner of the wind turbine.
To nd a Primus Wind Power authorized service dealer near you or to report your
claim to technical support, call Primus Wind Power at [phone] Monday-Friday
8:00AM – 5:00 PM Mountain standard time.
Warranty claims notication must include a description of the defect, the serial
number of the Wind Turbine at issue, and the original purchase date in addition to
the name, address, and telephone number of the party requesting warranty service
under this Limited Warranty. After Primus Wind Power is notied, Primus Wind Power
representatives will make all reasonable eorts via phone and email to ascertain
the nature of the problem to determine whether any part is defective for purposes
of coverage under this Limited Warranty. Other than normal communication carrier
charges, there is no charge for such diagnosis. Any repair or replacement will be
provided only after Primus Wind Power’s diagnosis and its agreement to the defective
condition. Certain diagnostic checks may be required to be performed by the end-
user or designee at Primus Wind Power representatives’ request. All claims for defect
shall be deemed waived unless made in writing and delivered to your Wind Turbine
dealer during the Warranty Period and not later than thirty (30) days after discovery
of the defect. If Primus Wind Power representatives determine that the Wind Turbine
requires service and that Customer’s service request constitutes a valid claim under
this Warranty, Primus Wind Power will provide warranty service, at Primus Wind
Power’s sole option, either (i) through an authorized dealer, with service to be
performed at the servicer’s location; (ii) by sending replacement Wind Turbine or
parts to the Customer or (iii) by providing the Customer with a Return Merchandise
Authorization (“RMA”) number to authorize the Customer to ship the defective Wind
Turbine or Wind Turbine parts to Primus Wind Power for service. Any Wind Turbine
part(s) requiring warranty repair shall be transported at the expense and risk of the
party requiring warranty service, including but not limited to proper packaging of
the part(s). Primus Wind Power will return to sender any Wind Turbine and/or part(s)
that do not have a valid RMA number. Primus Wind Power will use all reasonable
eorts to repair/replace the defective Wind Turbine and/or part(s). Repaired or
replaced wind turbines and replacement parts will be delivered to the Customer at
Primus Wind Power’s expense. If a warranty claim is invalid for any reason, Customer
may be charged at Primus Wind Power’s and/or the authorized service dealer’s
then current rate for repair services performed. In such event, the Customer will be
informed of the repair charges for prior approval, and, upon approval, will be charged
for the approved repairs and return freight. If the Customer refuses to approve repair
charges, return freight charges may apply. When a Wind Turbine part is replaced for a
new or remanufactured part, such new or remanufactured part becomes Customer’s
property and the replaced part becomes Primus Wind Power’s property. Customer
property remaining at Primus Wind Power’s repair facilities for more than ninety (90)
days without required Customer approval of return freight charges, becomes the
property of Primus Wind Power.
AIR Wind Turbine Limited Warranty
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