Operator's Manual

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Flashes Red
Paper Out
Install paper and press the
Paper Feed Button to clear the
error.
Flashes Green/Amber,
Without Alarm
Paper door not fully closed.
Make sure the door is fully
closed by opening the door and
closing it again until the door
“clicks” closed. Check the
platen roller for damage.
Flashes Green, Without
Alarm, No Printout
Communications error.
Verify communications settings
in the Interface Menu. Printer
must be turned off to clear
error.
II. Other Problems
Problem
Possible Cause
Solution
Poor print quality.
Print head dirty.
Clean print head as described in
Maintenance and
Troubleshooting.
Poor quality or “old” paper.
Verify paper from approved
source. Try new roll of paper.
Paper not feeding.
Obstruction in paper path or paper
improperly installed.
Check paper path and reinstall
paper.
Poor quality paper.
Verify paper from approved
source.
Paper Door not fully closed.
Verify door is closed.
Paper not feeding
reliably or print is
compressed vertically
Poor quality paper.
Verify paper from approved
source.
Heavy or thick forms.
Specialty paper with slick finish.
Lower the Max Paper Speed in
Format Menu.
Paper Door not fully closed.
Verify door is closed.
Print Garbled.
Improper Serial Interface
configuration.
Verify printer and host settings
match.
Paper Door not fully closed.
Verify door is closed.
Printer will not print.
Paper not loaded correctly.
Check paper path and reinstall
paper.
Improper interface configuration.
Verify printer and host settings
match. Print a self-test to verify
printer settings and to verify
printer is functioning properly.
Cannot print via optional
interface.
Interface not configured correctly.
Print a self-test to verify printer
settings. Make sure the interface
is selected and make sure printer
and host set ups match.