User's Manual

Troubleshooting At A Glance
205
Start Here
Are you here because of an
error message?
YES
NO
Go to Troubleshooting
Display Messages,
page 208.
Power on the printer and
observe the control panel for
the following sequence of
events (retry as required):
1. TESTING HARDWARE
PLEASE WAIT appears on
display.
2. DIAGNOSTICS PASSED
appears on display.
3. LOADING FONTS FROM
FLASH appears on display.
4. Printer goes ONLINE or
OFFLINE, depending on
user’s configuration.
Did steps 1 through 4 occur?
YES YES
YES
NO
IML was
successful. Other
symptoms are
listed in Table 12,
page 224.
Go to LCD message
display is illuminated
and the printer
appears to be
working, but nothing
is printed, page 226.
Is the control panel display
backlit?
NO
Make a configuration
printout. (Refer to
the User’s Manual .)
Does machine
configuration print?
YES
NO
Go to Printer does not
initialize, the display is
backlit and a faint
horizontal bar appears on
the top line. No message
displays, page 227.
Is there a faint
horizontal bar on the
display?
Go to Printer fails to turn
on, the display is not
backlit, and the fan is not
running, page 227.
NO
Is this a newly
installed printer?
NO
Go to
Troubleshooting
A New
Installation,
page 246.
YES
1. Power down, remove
frame side cover, and
reseat control panel cable.
2. Replace control panel
and cable.
3. Troubleshoot using Half-
Split Method outlined on
page 206.